Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Within the context of a complex health care environment, and in addition to performing a variety of accounts receivable duties, this position is responsible to provide work direction, training and work guidance to others within the department/function.  Performs account analyses, reconciliation, processes reciprocal billings and remittances.  Selects accounts for collection; establishes payment arrangements and recommends write-offs.  Prepares reports and spreadsheets.

Duties/Accountabilities:

1. Provides work direction and guidance to others related to accounts receivable processes and procedures; provides training, assigns and reviews work, assists in solving complex problems and/or investigates and resolves.   
2. Analyzes designated accounts; reviews system reports for trends and/or discrepancies, identifies discrepancies such as those resulting from early patient discharges to avoid bad debt costs and provides explanations for fluctuations in accounts upon request.
3. Reconciles designated accounts; matches to payments received, refunds and invoices issued; identifies and investigates discrepancies. Prepares adjustment information such as vouchers and credit balance refunds to resolve.
4. Processes reciprocal billings for out of province clients. Enters patient information into computerized billing program and submits to the Ministry of Health.  Follows up on late payments.
5. Receives payments; enters information into cash receipts journal, balances and summarizes journal and receivable accounts; matches and checks payments received against invoices and posts from journal to accounts receivable ledger
6. Processes patient charges; reviews Admitting Discharge Transfer for accuracy in patient's financial responsibility and codes to ensure correct classification.  Adjusts financial class grading of patient accounts and/or inputs charges into billing system.
7. Bills self-pay patient, out-of-province, WCB and similar sundry accounts; posts billing information such as charges for patient and medical agency accounts to the accounts receivable ledger and balances to the general ledger.
8. Verifies invoices, statements and outpatient charge vouchers, admission and separation histories, etc. against source documents.  Investigates discrepancies; contacts patients, relatives, social workers, immigration officers and/or applicable hospital staff for missing data ensure accuracy
9. Enters submissions and resubmissions such as patient self-pay and patient agency charges, medical plan billings, room differentials, ALC and LTC charges.  Distributes as appropriate.
10. Reviews Medical Services Plan and Workers' Compensation Board remittances; checks Medical Service Plan reports for payment rejections and generates Workers' Compensation Board batch for claim preparation and processing.  
11. Selects accounts for collection; prepares listings and supporting documentation to transfer delinquent accounts to collection agencies.  Maintains collection files; advises collection agency of payments and queries and provides additional information as required.
12. Follows-up on delinquent patient, non-patient accounts and rejected Medical Services Plan and Workers' Compensation Board claims; reviews aging account reports and/or accesses applicable computerized billing system, corresponds on accounts to determine the reason for non-payment.
13. Providing and approves alternate payment arrangements through contact with patients and/or various agencies; investigates into financial circumstances to establish payment installment plans. Decides when account is uncollectible and recommends write-off or referral to a collection agency.  
14. Prepares ad hoc reports; gathers applicable data, enters into spreadsheet format utilizing various computerized software packages and summarizes data for input into the general ledger system and/or other analysis packages.
15. Maintains extended care patient trust accounts; requests and receives deposits, processes charges and prepares patient trust account statements as required.
16. Updates patient agency information such as adjusting responsibility of payment information and lists of patients receiving outside services.
17. Runs system reports such as Master Log, Journal Summary and Batch Listing on a regular basis; enters required system commands and distributes reports.
18. Issues receipts for cash transactions; prepares bank deposits, balances and maintains daily receipts, records, petty cash account, etc.
19. Maintains departmental procedure manuals and types correspondence utilizing word-processing software to draft and format documents according to departmental standards.
20. Responds to telephone and/or front desk inquiries on various issues relating to cashiering and/or designated accounts receivable portfolio.  
21. Receives patient valuables; verifies contents of valuable envelopes and releases to patient on discharge according to policies and procedures.
22. Provides coverage and training at hospital sites throughout the lower mainland as required.
23. Performs other related duties as assigned.
    
    

Qualifications:

Education & Experience

• Grade 12, successful completion of a recognized accounting course and three years' recent related experience or an equivalent combination of education, training and experience.
• Knowledge & Abilities
• Ability to keyboard at 40 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to supervise.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.