Salary Range: $76,111-$109,409/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Senior Business Analyst (SBA), Clinical Informatics reports to the Executive Director or designate, functions as a member of the management team and is responsible for providing leadership with business process reengineering concepts/methods and leading the analysis and documentation of business requirements on projects which supports the strategic and operational decision-making process. The SBA is responsible for supporting clinical informatics projects, prepares financial models, data mining, budget/variance reports, creating and implementing new standards, developing policies and procedures and representing the designated team on committees and other work groups. The role collaborates with various stakeholders across VPPL (Vancouver Coastal Health, Providence Health, PHSA and Lower mainland consolidations) to develop solutions for the business and provides strategic and comprehensive advisory services that assist in improving accuracy, completeness and validity of data as well as improving reporting compliance. The SBA provides leadership and direction to analyst staff and temporary staff, coordinates and assigns work, determines training requirement, participates in the hiring process and provides performance assessment for staff and contract/vendor services.

The SBA regularly attends and provides updates at management meetings including provider governance meetings with Executive Directors/Directors and is privy to sensitive management and vendor information in order to carry out their duties. Identifies, documents, resolves issues with data in collaboration with business stakeholders, and liaises with other clinical informatics teams across VPPL. The position communicates with stakeholders at all levels to develop solutions for the business, provide strategic and advisory services, and to ensure requirements are met. The SBA contributes to creating a strong team environment by fostering trust and mutual respect, and supporting open dialogue on issues that allow for the optimization of projects and strategic goals. The role also supports clinical informatics efforts to continually improve on the high quality of services provided to various partners.

Duties/Accountabilities:

• Analyzes operational problems including models of care, finance initiatives and operational procedures, and recommends innovative solutions. by investigating issues, critically evaluating information gathered from multiple sources including working with Finance on project budget and projecting costs for staff, turnaround times, service commitment, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, distinguishing user requests from the underlying true needs, and driving and challenging business assumptions. Prepares and compiles in depth business cases, briefing notes, SBARS, and analytical reports for executives and governance to inform leadership decision-making. Ensures accuracy and reliability of these reports and analyses.
• Elicits business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning, document reviews, business process descriptions, “use case” scenarios and workflow analysis. Gathers and analyzes information, anticipates and recognizes problems and opportunities, creates and evaluates alternatives, engages in continuous assessment and improvement to develop solutions, manages internal communications and makes appropriate recommendations regarding processes and planning.
• Acts as an advisor to the team(s) by assessing project risks, identifying risk mitigation strategies and opportunities, monitoring risk throughout the life cycle of the project, and providing specialized expertise, analysis and advice to stakeholders to support PDHIS goals and objectives. Recommends solutions to achieve goals and outcomes. Works closely with stakeholders to review and develop processes, work flows, redesign end-to-end activities (current and future state), drive project requirements, develop implementation strategies, challenge business assumptions, and identify non-value added work, contract management.
• Provides business support with the goals, objectives and operations of the team such as change initiatives, financial planning, strategy and planning facilitation, process re-design, role clarification, and restructuring. Develops and updates standard operating procedures and protocols and informs or drafts polices for review as requested. Evaluates business processes, and identifies and recommends new tools/applications to improve work processes and user experience. Supports the work of project team members by participating in initiatives and projects related to clinical informatics, informing project scope and project plans, overseeing project implementation and evaluating results. Manages, develops, interprets and maintains up-to-date databases, SharePoint sites and information resources. Facilitates implementation of business process changes, assists in the development of business cases and participates in special projects as required.
• Provides leadership and work direction to analyst staff and temporarily assigned resources by assigning tasks, setting priorities and re-assigning work when necessary, providing feedback on performance, working with other managers, ensuring that staff have adequate technical and other training to perform their duties, providing technical guidance and/or training to staff. Participates in the recruitment process, screens resumes, and makes hiring recommendations. Coordinates resources on project initiatives and operational sustainment tasks as requested.
• Proactively identifies opportunities for process improvement that could result in added value, operational efficiencies or cost efficiencies and resolves complex issues, and makes recommendations for new approaches to issue resolution. Provides support to the organization in recognizing current patterns and collaborating to develop and implement strategies to improve organizational effectiveness.
• Facilitates consensus on issues, including business design features, program changes, data requirements, and reports. Attends and participates in regular management meetings, has action items to complete and provides updates. Reviews steering committee minuets to maintain currency and attends as needed.
• Facilitates and leads various operational and project committees and teams. Communicates information, makes recommendations and raises issues/concerns to the Executive Director.
• Provides structure and order to undefined problems and/or large-scale problems and/or political and sensitive initiatives and issues, making them easier to solve, and uses systemic thinking in devising solution options. Researches, identifies, develops and recommends best business practices that support the broader scope of digital and clinical informatics strategic goals.
• Develops and prepares project budgets, monitors expenditures, analyses and reports on variances and implements remedial action for assigned projects and operating budget as required. Makes recommendations on allocating resources to achieve goals.
• Develops and maintains effective working relationships with internal and external stakeholders across VPPL. Liaises with a variety of internal and external stakeholders such as PDHIS colleagues, VPPL clinical informatics groups, clinicians, project management staff, other business analysts and various levels of leadership to collaborate, gather requirements and data, and obtain feedback.
  
  

Qualifications:

• A level of education, training, and experience equivalent to a Bachelor’s degree in Business, Health Administration, Health Informatics or a related discipline and a minimum of five to seven (5-7) years’ recent related experience, including experience in project/program management, and business case research and development, preferably in a large, multi-site healthcare environment
• Understands business analysis, project management methodology, and process improvement.
• Knowledge of financial forecasting, analysis and budgeting.
• Proven ability to work creatively and analytically in a problem-solving environment, utilizing advanced critical thinking capabilities.
• Ability to analyze issues and recommend solutions. .
• Demonstrated superior customer service skills.
• Strong verbal and written communication skills.
• Demonstrate ability in preparing professional business cases, briefing notes, reports and presentation materials.
• Ability to work under high-pressure with critical deadlines.
• Ability to direct staff, provide guidance, coordinate work and resources, and evaluate performance in a unionized environment.
• Ability to communicate complex and technical ideas in simple language.
• Demonstrated ability to perform accurate, advanced data manipulation, analysis and information.
• Demonstrated administrative, organizational, work planning skills.
• Strong skills and experience in MS Office (Excel, Word, PowerPoint and MS Project), SharePoint and Visio.
• Demonstrated ability in presentation, facilitation, persuasion and issue management/escalation.