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Client Services Clerk, Screening Programs
Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Client Services Clerk, Screening Programs performs clerical duties such as entry of patient demographic information, appointment scheduling, distribution of results and other related clerical duties by utilizing the Screening Programs applications in accordance with established policies, plans and procedures.

Duties/Accountabilities:

1. Schedules appointment requests from the provincial 1-800 central booking line by performing tasks such as assessing client eligibility for screening mammography, entering client demographic information in the Screening Program application, providing direction and pre-appointment instructions to the client.
2. Provides appointment details to BC Cancer Breast Screening centres by performing tasks such as generating and distributing daily schedules for mobile and ancillary centres and communicates daily schedule updates.
3. Maintains client eligibility status by updating the records in the Screening Program applications based on available information provided through client phone calls, returned screening reminder letters, and other communications from the client/physician office.
4. Processes requests for screening mammogram results and other requests for information in accordance to SOPs and confidentiality guidelines.
5. Maintains Screening Program physician and diagnostic office information to ensure timely result distribution and client follow-up by performing tasks such as obtaining current physician addresses, updating appropriate Screening Program tables, ensuring physicians Fast-Track information is up-to-date and informing BC Cancer Information System (CAIS) of any relevant changes.
6. Provides general clerical support by performing tasks such as assembling and packaging promotional materials for mailing, requesting, receiving and returning patient bags and other items as required.
7. Identifies and communicates client record issues, such as duplicate files, to supervisor.
8. Identifies and communicates operational issues and computer related problems to supervisor.
9. Performs other related duties as assigned.

Qualifications:

Education, Training and Experience
Completion of Grade 12, and one year recent related experience or an equivalent combination of education, training and experience.
Skills and Abilities
• Ability to type at 45 w.p.m.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize work.
• Ability to deal with others effectively
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
Labor AgreementFacilities Subsector
Requisition #202915E-2453047
Work Site686 West Broadway, Vancouver
Job TypeRegular, Full-Time
Salary/Rate$28.74 / Hour
FTE1.00
Hours of WorkBiweekly rotating shifts: M-F: 8:00-16:00 or 09:30-17:30 (Tues-Sat shift week may be scheduled).
Work DaysMon, Tue, Wed, Thu, Fri
Expiry Date16-Sep-2026

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that we collect from you or about you when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

Your contact information, education and experience, desired job location and pay information, eligibility and availability, core skills, job functions, getting to know you responses, resumes, cover letters, references, pre-screening questionnaire responses and job application history is recorded in PHSA’s third-party applicant tracking system (“Brainhunter”)in Canada indefinitely and will be shared with our staff on a “need to know” basis. If you require access to your data, PHSA can provide a printout of your data and job application history. We do not sell or rent the information you provide to us to third parties. However, we do contract with a service provider to assist us in maintaining and managing our databases and to communicate with job applicants. We do not authorize this third party to make any other use of your information.

The service provider (“Brainhunter”) allows the option for you to delete your account after signing into the system. Before deletion you are advised with a warning. Your record is permanently purged / deleted from the respective site and the record will not be available in any searches. The job will have only the respective application information that you made previously.

To view the third party vendor privacy policy please refer https://www.brainhunter.com/EN/Privacypolicy.html.

Under certain circumstances, some personal information may be disclosed pursuant to the Freedom of Information and Protection of Privacy Act of B.C. For example, where we believe in good faith that the law requires disclosure of such information in response to legal process and law enforcement rights. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of PHSA's continuing commitment to the protection of personal information it holds. View our PHSA Privacy Policy.

If you have any questions about the management of your personal information during the recruitment process, please contact the Manager, Talent Acquisition at 604-875-7251, toll free 1-866-744-7363 or #260 – 1770 West 7th Avenue, Vancouver BC, V6J 4Y6. You may also contact External Recruitment at careers@phsa.ca.