Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Within the context of the Information Management Information Technology Services (IMITS) lower mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other lower mainland consolidated services (VPP), the Senior Device Analyst reports to the Manager or designate, and is a senior professional level job that works with great independence within a multi-site health care environment. For the assigned portfolio, the Senior Device Analyst provides work direction, reviews workload, ensures completion of work assignments, and refers issues to supervisor. Participates in the recruitment and selection of staff, instructs and demonstrates to IMITS staff, and provides input to the Supervisor regarding staff performance as requested. The Analyst gathers detailed information from clients, completes impact analysis, translates business needs into technical requirements and applies multiple technical solutions to business problems; troubleshoots, problem-solves and analyses system incidents, examining and identifying issues and formulating solutions; and participates on complex large/medium initiatives and projects. Utilizes a broad based understanding of IMITS supported solutions, device and application integration and system relationship; release or change management processes, concepts and tools; and ITIL knowledge in order to carry out in-depth analysis on complex systems/applications. Creates and implements detailed work plans, procedures and process, and carries out testing, evaluation and configuration. Collaborates with IMITS colleagues, clients and vendors as needed.

Duties/Accountabilities:

1. Functions as a senior device analyst by providing work direction, guidance, mentoring and coaching to junior and intermediate staff around application and device solutions; determining work priorities within portfolio, assigning tasks and reviewing workload; resolving day-to-day issues and monitoring completed work to ensure conformance with established standards; and determining related training requirements and referring unresolved operational and staffing issues to the supervisor.
2. Responds to system incidents and other tickets via the service desk by performing tasks such as gathering information and feedback from user department, investigating and prioritizing incidents and tickets according to potential impact, analyzing and diagnosing problems and formulating solutions, escalating unresolved incidents and tickets as required, and communicating progress on tickets to the service desk, customers, and/or other teams.
3. Assists with recruitment and training of staff by reviewing applications and providing feedback on technical qualifications of candidates to supervisor, testing candidates, participating on interview panels in conjunction with the Supervisor, rating candidates answers, providing instruction and demonstration to IMITS staff, and providing input to the Supervisor regarding staff performance as requested.
4. Uses advanced technical knowledge and aptitude by methods such as carrying out in-depth solution analysis, ensuring errors/deficiencies are corrected, providing an advanced level of troubleshooting across complex integration of solutions with the system, and proposing hardware and/or software/configuration modifications or upgrades to enhance the environments. Provides technical guidance, advice, and consultation within IMITS.
5. Drafts standard operating procedures, process, and formal documentation by methods such as establishing device and solution setups, installs and troubleshooting standards and procedures for use by IMITS and user departments, writing comprehensive operating documentation, preparing complex test plan for review and approval, developing procedures steps, such as recovery and maintenance procedures, and transferring knowledge to the team and to others.
6. Functions as senior analyst and coordinates complex large/medium initiatives and projects that have a significant impact on client departments by reviewing work requests and analyzing requirements and feasibility, identifying conflicting requirements and completing an impact analysis, estimating tasks and timelines, workflows and calculating cost estimates and making recommendations. Leads the data and process modeling activities, and develops complete device solution/application(s) and support of the device solution/application.
7. Develops and implements detailed work plans, sets schedule based on priorities and staff availability/requirements, and prepares project status reports and presentations. Participates in the creation of project charter for client and IMITS sign off, coordination of project resources, and with monitoring project team's progress.
8. Collaborates with, and represents IMITS to, clients and others by methods such as developing and maintaining relationships with clients and other stakeholders, attending meetings to provide input into the operational requirements of the area, meeting with senior staff/leaders to determine priorities and needs; assisting clients in identifying technical/system deficiencies, providing options and presenting to decision makers, negotiating with client departments and other project teams, and providing user training as required.
9. Liaises with vendors and appropriate stakeholders by researching and evaluating new devices and solutions or version upgrades, working with vendors to ensure service levels meet standards, and communicating with vendor or third party services personnel to identify, isolate and resolve problems. Contributes to development of Requests for Proposals (RFP) documentation to be sent to vendors. Support solution implementations and upgrades by following the change control process; performing technical testing, engagement of other teams for testing and planning as needed, go live planning and support.
10. Works with various IMITS team members to ensure integrated solutions and represents team/IMITS in various initiatives across the organizations as a senior device resource.
11. Leads and/or attends team meetings, participates in team discussions and projects, and actively participates in or champions continuous quality and process improvement activities by reviewing job workflow, reporting system issues and errors, and providing input/feedback to the Manager such as identifying roadblocks and inefficiencies, and proposing possible solutions.
12. Documents own work and actions taken, updates assigned ticket information with client provided information, maintains accurate team records, and updates information related to workflows in accordance with standard operating procedures. Creates and updates documentation to internal websites and SharePoint sites.
13. Provides input into disaster preparedness plans by participating in the development and maintenance of clinical application downtime procedures and downtime/disaster exercises.
14. Performs other related duties as assigned.

Qualifications:

Education, Training and Experience
• Graduation from a recognized degree or diploma program in Computer Science, plus four (4) years' recent
Skills and Abilities
• Ability to organize work.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to provide work direction to junior and intermediate team members.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.