Job Summary:

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Network Edge Analyst reports to the manager and/or designate and operates within a complex multi-site environment, providing technical support to facilitate reliable and efficient network performance and network connectivity for the health authorities. The role installs, maintains, troubleshoots, and complies with PHSA policies and standards for installations, hardware maintenance, other applicable equipment, and user security access, enabling a secure network infrastructure, in adherence with standards and security protocols. The role responds to incidents, service requests, and user or network problems assigned to the Network Edge team by investigating, diagnosing, and remediating any issues within the supported network.
The Network Edge Analyst requires considerable knowledge of the computing environment and maintains current technical knowledge and standards. The role contributes to the maintenance of a robust and reliable data communications infrastructure, provides technical advice as required, and collaborates with other team members, network administrators, and IT support staff to address network issues, maintain standard operations and to convey technical information and updates to team members and other vested parties.

Duties/Accountabilities:

1.    Responds to incidents assigned to the Network Edge team, analyzes and diagnoses problems, and works towards timely resolution. Troubleshoots network connectivity, identifies hardware or software failures, and implements corrective action.
2.    Responds to service requests/user problems related to the Network Edge infrastructure. Configures network devices, sets up user accounts, installs software updates, and addresses user access or connectivity issues.
3.    Assists in the operational maintenance and support of the network edge infrastructure. Monitors network performance, conducts routine maintenance tasks, and monitors to ensure network equipment and software are up to date.
4.    Assists in planning, developing, and recommending specifications for hardware and software upgrades and participates in the implementation of upgrades as required. Assists in the procurement process by identifying user/client requirements, obtaining quotes from pre-approved vendors and sends quoted for user/client approval/purchase.  Assists with the evaluation of new technologies by performing tests in predetermined testing environment and recording results as per test plan.
5.    Maintains accurate documentation of network configurations, diagrams, and procedures. Updates network diagrams, records changes made to the network infrastructure, and creates documentation for troubleshooting or operational purposes.
6.    Provides technical support to users experiencing network-related issues. Assists users with connectivity problems, addresses network security concerns, and guides users through basic network troubleshooting steps.
7.    Works on data network projects as required. Meets with vendors, assesses product design and costs, evaluates current network, plans implementation and timeframe, organizes vendor demonstrations, and assists in producing and evaluating requests for proposals.
8.    Perform other related duties as assigned.

Qualifications:

Education, Training and Experience

•    Grade 12, graduation from a recognized two-year computer system technology diploma program, plus three years’ recent related experience, or graduation from a recognized degree in Computer Science plus two years of recent related experience or an equivalent combination of education, training and experience.
•    Valid Class 5 driver’s license is required.

Skills and Abilities

•    Ability to type.
•    Ability to communicate effectively both verbally and in writing.
•    Ability to deal with others effectively.
•    Physical ability to carry out the duties of the position.
•    Ability to organize work.
•    Ability to operate related equipment.