Within the context of a shared services initiative between Vancouver Coastal Health (VCH) and Providence Health Care (PHC), the Telecommunications Specialist is responsible for planning, implementing and maintaining a complex voice communications infrastructure for designates sites including development, testing and implementation of new designs and enhancements to telecommunications systems. Performs project management duties for planned or proposed voice telecommunications upgrades, expansions and applications and performs telephone repair, moves, adds and changes. Ensures efficient operation of the voice network, provides technical and troubleshooting support and liaises with vendors for major PBX and network engineering requirements. Provides related training and orientation.
Duties/Accountabilities:
1. Performs project management duties for planned or proposed voice telecommunications upgrades, expansions, and moves by conducting needs analysis to establish a clear understanding of departmental operational requirements, processes and work flow. Recommends technology solutions specifying hardware and software, determining installation requirements, providing time and budget estimates/benefits, coordinating project information with other IMIS team members and departments, and coordinating the installation with users and vendors.
2. Analyzes voice network, PBX and voicemail system reports for utilization levels to confirm that established services levels and forecasted and project-based growth requirements are met to ensure efficient operation of the voice network. Provides assessment and recommendations to Regional Manager.
3. Liaises with and provides direction to telecommunication suppliers in over-seeing changes to existing service, new installations, maintenance contracts, voice mail administration and service issues.
4. Manages communications aspects of hardware facility relocation projects and provides problem analysis and resolution on existing services and new installations.
5. Performs telephone repairs, moves, adds and changes, programs voicemail passwords, test software configuration changes, and provides technical and troubleshooting support related to PBX, Voicemail and paging systems utilizing dial-up modem access in order to resolve technical problems. Visits remote sites as required.
6. Ensures operational communications needs are met for voice systems and network shutdowns by assessing user implications, providing back up solutions and resources scheduling.
7. Develops, implements and maintains polices and procedures for the installation and maintenance of telecommunications services by documenting new processes and enhancements and liaising with other voice telecommunications team members across VCH.
8. Keeps abreast of developments in network and standard application software, identifies product upgrades, evaluates new products or enhancements and makes selection recommendations based on user requirements. Analyzes vendor changes and enhancements by assessing the impact on existing systems and suitability for new systems implementation. 9. Provides user orientation and training on voice telecommunications systems as required through methods such as determining training requirements, writing procedural handouts, orientating group/individuals to ensure users are informed of required applications and training is adapted to requirements of specific area.
10. Maintains currency in technology knowledge and skills by researching information in Web sites and trade journals, meeting with vendors and networking with outside contractors.
11. Provides on-call service when required by consulting by telephone or working non-normal hours to resolve problems.
12. Performs other related duties as assigned.
Qualifications:
Education & Experience Grade 12, completion of post-secondary telecommunications courses plus four years' recent related experience, or an equivalent combination of education, training and experience. Post diploma training in a major PBX administration and reporting tool.
Knowledge & Abilities Ability to plan, organize, problem solve and prioritize work. Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Ability to work with project management, office and design tools. Physical ability to carry out the duties of the position. Ability to utilize effectively related hardware and software systems.
Labor Agreement
Facilities Subsector
Requisition #
202471E-2452892
Work Site
1795 Willingdon Avenue, Burnaby
Job Type
Regular,
Full-Time
Salary/Rate
$45.82
/
Hour
FTE
1.00
Hours of Work
0800-1600
Work Days
Mon, Tue, Wed, Thu, Fri
Expiry Date
05-Sep-2026
Privacy Policy
Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that we collect from you or about you when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.
Your contact information, education and experience, desired job location and pay information, eligibility and availability, core skills, job functions, getting to know you responses, resumes, cover letters, references, pre-screening questionnaire responses and job application history is recorded in PHSA’s third-party applicant tracking system (“Brainhunter”)in Canada indefinitely and will be shared with our staff on a “need to know” basis. If you require access to your data, PHSA can provide a printout of your data and job application history. We do not sell or rent the information you provide to us to third parties. However, we do contract with a service provider to assist us in maintaining and managing our databases and to communicate with job applicants. We do not authorize this third party to make any other use of your information.
The service provider (“Brainhunter”) allows the option for you to delete your account after signing into the system. Before deletion you are advised with a warning. Your record is permanently purged / deleted from the respective site and the record will not be available in any searches. The job will have only the respective application information that you made previously.
Under certain circumstances, some personal information may be disclosed pursuant to the Freedom of Information and Protection of Privacy Act of B.C. For example, where we believe in good faith that the law requires disclosure of such information in response to legal process and law enforcement rights. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of PHSA's continuing commitment to the protection of personal information it holds. View our PHSA Privacy Policy.
If you have any questions about the management of your personal information during the recruitment process, please contact the Manager, Talent Acquisition at 604-875-7251, toll free 1-866-744-7363 or #260 – 1770 West 7th Avenue, Vancouver BC, V6J 4Y6. You may also contact External Recruitment at careers@phsa.ca.
