Quality Assurance Lead, BC Health Workday

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.  

 

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system. 

 

The Quality Assurance Lead is accountable for leading all aspects of quality planning and assurance within the  BC Health Workday Program Management Organization (PMO). Reporting to the Manager, Quality, Risk and Issue Management, this role ensures that deliverables across all program workstreams consistently meet defined quality standards, acceptance criteria, and governance requirements before advancing to subsequent stages. By embedding quality expectations directly into program practices, the Quality Assurance Lead plays a critical role in safeguarding outcomes, strengthening governance discipline, and ensuring readiness for deployment. 

 

The role is responsible for developing and maintaining quality plans, establishing acceptance criteria, and monitoring key metrics that confirm deliverables are complete, accurate, and aligned with program objectives. The Quality Assurance Lead provides guidance and consultation to project staff, Health Organizations, vendors, and contractors to clarify expectations, resolve concerns, and reinforce accountability for delivery excellence. This role also supports governance decision-making by ensuring that no deliverable progresses without meeting program standards or having exceptions formally documented and resolved. The Quality Assurance Lead reinforces confidence in program outputs and ensures the program is positioned for successful audit and external assurance review. 

 

Key Accountabilities

• Leads the planning, implementation, and oversight of quality assurance processes for the BC Health Workday Program, including the development of quality charters, plans, acceptance criteria, and objectives that align with governance and stage-gate requirements. 
• Ensures deliverables meet quality thresholds before they advance in the program lifecycle, using defined metrics to monitor readiness, identify deficiencies, and recommend corrective actions. 
• Provides guidance, consultation, and support to program staff, Health Organizations, vendors, contractors, and Partners, clarifying standards and reinforcing accountability for meeting program quality expectations. 
• Tracks and reports on quality performance across workstreams, preparing analysis and recommendations that equip program leadership and governance committees with actionable insights for early issue resolution and informed decision-making. 
• Designs, applies, and enforces assurance methodologies and validation processes to confirm that deliverables meet organizational standards, industry best practices, and intended functionality. 
• Coordinates and facilitates reviews, checkpoints, and audits, ensuring deliverables cannot progress through stage-gates without meeting governance and readiness requirements, or without exceptions being formally documented and tracked. 
• Tracks all deliverables accepted with exceptions through to resolution, maintaining clear accountability, monitoring progress on outstanding items, and ensuring closure is achieved before final acceptance. 
• Identifies quality-related risks, recommends mitigation strategies, and monitors their effectiveness throughout the lifecycle of the program. 
• Maintains comprehensive documentation of review outcomes, approvals, and exceptions to support governance discipline, audit preparedness, and long-term program accountability. 
• Provides regular reporting on quality status, risks, compliance, and exceptions, equipping leadership and governance committees with the visibility required to maintain transparency and continuous improvement.

 

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s Degree in Health Services Administration, Business Administration, Information Systems, or a related discipline, combined with at least five years of recent, related experience in project management and quality assurance within large-scale enterprise software implementations. A Project Management Professional (PMP) designation or equivalent certification is considered an asset. 
• Demonstrated experience, comprehensive knowledge and strong understanding of project management principles and methodologies, quality assurance frameworks, and governance practices with the ability to coach and support team members in applying these skills within a large transformation program. 
• Demonstrated ability to design and enforce quality processes in multi-Partner environments.  
• Experienced in working with ERP or enterprise platforms. 
• Proven ability to monitor quality performance, track exceptions through to resolution, and execute plans under stringent timelines while maintaining alignment with governance requirements. 
• Utilizes initiative, sound and independent judgment, and creative problem-solving abilities to address quality issues and gaps, improve processes, and support successful program delivery under time pressure. 
• Excellent communication, facilitation, and negotiation skills to function within a complex interdisciplinary environment, including the ability to engage and collaborate effectively with Health Organization Partners, vendors and contractors. 
• Effective facilitation, persuasion, and negotiation abilities to achieve consensus, resolve conflict, and reinforce accountability for quality standards. 
• Works effectively under time pressure to meet deadlines, balance competing priorities, and resolve issues in a timely manner. 
• Proficiency in project management tools, reporting platforms, and standard office applications. 
• Applies proactive monitoring, clear reporting, and structured assurance practices. 
• Proficiency with word processing, spreadsheets, presentations, project management tools, databases, and quality tracking systems.
• Previous Workday implementation experience an asset.