Salary Range: $130,864-$188,116/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

 

We invite applications to join BCMHSUS as Program Director for the new Prince George Mental Health and Substance Use 72 bed Program that will be dedicated to the care and treatment of persons with serious mental health and substance use disorders.

 

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Program Director, Patient Care Services, provides leadership and management expertise in developing leading edge strategies that effectively support the delivery of patient care services to the patients and families of BC Mental Health & Substance Use Services (BCMHSUS) within a designated portfolio.  The Program Director is responsible for the effective and efficient management of inter-professional care delivery to patients and families, including managing and directing staff, and developing and overseeing their labour and non- compensation budget.  Working in a dyad Physician/operations model, the Program Director and Medical Director are jointly responsible for providing leadership and direction for the operations management, utilization and risk management, and quality improvement of patient care services.  The Program Director provides leadership and promotes the philosophy and goals of the organization by applying and evaluating standards, policies, practices, and procedures to the patient care areas and creating and promoting an environment of evidence-based practice that encourages research, and supports opportunities for teaching and education of students and staff.  Additional responsibilities include cultivating alliances with other hospitals and community agencies for the coordination and provision of services through partnerships, secondments and networking.

Duties/Accountabilities:

• Develops strategic plans, goals and annual objectives for the portfolio providing leadership and support to staff in developing individual program plans including the development and implementation of proposals for new or expanded programs or redistribution of resources.  Ensures these plans are consistent with and complement the organization’s overall strategic plan.  
• Develops and deploys mechanisms for monitoring program performance and monitors progress in achieving performance.  
• Communicates BCMHSUS’s strategic direction incorporating Provincial Health Services Authority (PHSA) and BCMHSUS vision, values and strategic direction and ensures integration into practice.
• Works directly with the Medical Director, to ensure the development, implementation and evaluation of quality management initiatives and processes across site activities to measure and monitor quality.  This includes such methodologies/tools as benchmarking, evidence-based practice, measurement outcomes, and consumer/stakeholder relations.
• Prepares, oversees and is accountable for the annual operating budget for the assigned portfolio, including capital equipment requests, the establishment of fiscal priorities, and allocation of resources. Monitors expenditures within established budgets, identifies efficiencies, and promotes optimal use of resources.  
• Makes recommendations on current and future program and service adjustments.
• Provides human resource leadership and direction to staff in all aspects by developing an organizational model within an interprofessional context that supports professional practice leadership.  Provides leadership and mentorship to Clinical Services Managers and staff through coaching and modeling key behaviours/strategies, encouraging dialogue and providing guidance to facilitate resolutions to human resource issues; provides personnel and labour relations support including hiring, annual performance reviews, termination, handling grievances and planning for essential services.
• Ensures human resource plans within the portfolio address recruitment and retention issues.  Creates, implements and evaluates an effective workforce plan for the portfolio in collaboration with key partners and stakeholders that ensures the availability of adequate staff within the context of operational demands and environmental and resource constraints. Leads service development and planning activities through work groups and projects, and monitors progress and outcomes.  Initiates, recommends, implements and evaluates objectives, policies and procedures and standards of practice related to patient and family care together with various resources including nursing leadership and professional practice Leaders.
• Creates an environment of evidence-based practice that encourages participation in research, fosters personal growth, and supports opportunities for teaching and education of students and staff.  Recommends opportunities for staff involvement in professional and team research.  Identifies reviews and provides approval of research proposals for studies which are to be conducted in the Program.
• Works directly with PHSA communications on required internal and external communication for the portfolio.
• Represents the program internally as a senior leader and subject matter expert.  Provides leadership for a variety of committees with the accountability to negotiate and commit the portfolio to a course of action.
• Represents the organization and portfolio externally.  Responsibilities include knowledge generation, translation and dissemination on a national, provincial, regional and local level.  Collaborates and facilitates provincial networks where consensus building and coordination of multiple stakeholder groups is critical; generating consensus among diver stakeholder groups.
• Performs other related duties as assigned.
  
  

Qualifications:

• A level of education, training, and experience equivalent to a Masters’ Degree in a relevant health care profession and a minimum of ten (10) years of recent related clinical and progressive leadership experience, including at least three (3) years in a managerial/leadership role; current registration/membership with a professional college.
• Strong skills in operations management.  
• Innovative leadership skills.  
• Demonstrated ability to lead teams and to promote teamwork.  
• Ability to prioritize and manage multiple tasks and projects.  
• Demonstrated understanding and experience with quality assurance process, operational planning and program development.  
• Exceptional communication, interpersonal and public relations skills.  
• Proven ability to negotiate and mediate resolutions to complex situations.  
• Ability to interact tactfully and effectively with staff at all organizational levels both internally and externally.  
• Ability to establish courses of action for self and others that are results oriented.  
• Demonstrated ability to relate effectively to a variety of people from diverse backgrounds.  
• Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.  
• Demonstrated ability to effectively and efficiently manage human and fiscal resources.  
• Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.