Salary Range: $118,923-$170,951/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Job Summary:

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient/client and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director and working in co-management with the applicable Medical Lead(s), the Manager provides clinical and operational leadership for the Reproductive Mental Health Program, which includes services such as the Reproductive Mental Health Outpatient Clinic and Psychiatric Consultation-Liaison Service at BC Women’s Hospital. The Manager is responsible for the safe, effective and efficient delivery of interdisciplinary mental health services for adult patients with reproductive, perinatal, mental health, substance-use and complex psychosocial needs across inpatient and outpatient settings.

The Manager oversees day-to-day operations, including staffing, recruitment, performance management, budgets, resource utilization, patient access and flow, risk management and quality improvement. The role works collaboratively with medical, nursing, social work, psychology, allied health and professional practice leaders to ensure care is evidence informed, trauma informed, culturally safe and patient and family centred.
The Manager leads service planning, workflow redesign and the implementation of clinical pathways, policies, quality indicators and organizational safety initiatives. The role also strengthens coordination between hospital programs, community mental health and substance-use services, primary and maternity care providers, child welfare agencies and other community partners to support timely assessment, treatment planning and continuity of care.

Duties/Accountabilities:

• Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care. Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
• Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
• Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
• Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program.  Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
• Leads, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
• Provides leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
• Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.  
• Implements effective performance management processes in an interdisciplinary team environment.  Ensures probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participates in labour relations, including the grievance process. Monitors requests for overtime, vacation, leaves of absences, and sick time.
• In consultation with Risk Management provides leadership in investigating and reporting serious patient incidents. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
• Contributes to the identification, planning and evaluation of educational sessions for interprofessional staff. Facilitates the development and implementation of orientation programs for new staff.
• Creates an environment that encourages participation in research, evidence-based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.
  
  

Qualifications:

• A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.
• Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
• Strong skills in operations management.
• Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
• Self-directed and highly motivated.
• Demonstrated ability to lead teams and to promote teamwork.
• Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.  
• Proven ability to negotiate and mediate resolutions to complex situations.
• Demonstrated understanding and experience of quality assurance process, operational planning and program development.
• Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.  
• Demonstrated ability to effectively and efficiently manage human and fiscal resources.
• Ability to prioritize and manage multiple tasks and projects.
• Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.