Manager, Communications & Training, BC Health Workday


Role Summary

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.  

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system. 

Reporting to the Director, Change & Transformation, BC Health Workday, the Manager of Communications & Training is accountable for developing, implementing and evaluating communications initiatives/projects within the BC Health Workday program. This program will impact staff and medical staff in seven participating health organizations (Fraser Health, Interior Health, Island Health, Northern Health, PHSA, Providence Health Care and Vancouver Coastal). 

 

Key Accountabilities

• Collaborates with the Manager, Transformation, BC Health Workday, and Manager, Business Readiness & Change, internal partners and oversees communications across BC health organizations, committees and advisory groups, and other key partners, such as Worksafe BC, Canada Revenue Taxation, Healthcare Works License Check, and professional colleges.  
• Supports the software vendor, Workday Canada, in developing and delivering a training strategy, and will oversee training needs assessments, promote registrations, and work with health organization training leads to deliver training activities. 
• Leads a team to support the BC Health Workday program realize its vision and achieve planned outcomes.  
• Liaises with PHSA and other BC health organizations’ communications leaders when developing communication products including but not limited to media releases, fact sheets and backgrounders, organizing events and open houses, and in managing sensitive and controversial issues. 
• Contributes to the overall leadership of the communication and training functions of the BC Health Workday program as a key member of the change, communications, training and transformation team, participating in the development and implementation of communications strategies and plans. 
• Monitors a budget for communications in the BC Health Workday program. Responsibilities include monitoring budget performance, planning and adjusting operations and/or staffing to meet projections and annual targets, approving expenditures and preparing summaries for fiscal reporting. Approval for budget items will come from the Director, Change & Transformation, BC Health Workday and/or Program Director.
• Approves, edits or contributes to key artefacts such as briefing notes, backgrounders, fact sheets, Q&A documents, leader talking points, web materials, newsletters, displays, presentations and other communications materials to support the BC Health Workday program. 
• As a fully contributing member of a high-performance team, supports the development and implementation of consistent and high-quality communication and training materials for the BC Health Workday program. 

 

Qualifications

• A level of education, training, and experience equivalent to a university degree in communications, journalism or a related field supplemented by seven (7) years of experience in a large, multi-site unionized environment.  
• Demonstrated ability to research and write creative and compelling copy for a variety of applications, including electronic newsletters, print publications, speeches and presentations.
• Demonstrated ability to create and execute strategic communication plans, and to respond to the needs of impacted groups and interested parties in sensitive situations supported by acute awareness of the impact of actions.
• Demonstrated ability to meet tight deadlines, work under pressure, and handle highly confidential and sensitive issues with tact and diplomacy.
• Experience leading a team of communication professionals, working in a regional project or program, and exposure to in-house training modalities (online learning, train-the-trainer programs, self-directed modules, and user and reference guides).  
• Workday implementation experience an asset