Job List

Indigenous First Responder Services Manager, BCEHS

Specific location flexible within BC 

Regular, full-time, temporary, nonunionized

 

Indigenous First Responder Services Manager

Pursuant to Section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We invite applicants to self-identity within their cover letter and/or resume. Indigenous applicants are encouraged to reach out to Sanya'k ?ula (Indigenous Recruitment and Employee Experience) for support, advice, and guidance on the PHSA hiring process.

BCEHS is seeking a First Responder Services Manager who deeply understands the complex realities of our healthcare systems, particularly the challenges faced by Indigenous Peoples. This First Responder Services Manager must possess the resilience and self-awareness necessary to navigate these challenges while maintaining a commitment to self-care and centering relational practice. We are looking for someone who can work effectively in a demanding environment, fostering strong relationships and connections, and who embodies the strength, wisdom, and compassion needed to drive meaningful change. This person will also draw on their lived experiences and collaboration skills to uplift the lived experiences and Indigenous voices from communities across the province to increase access to pre-hospital emergency care and to ensure it is implemented in a way that aligns with community needs.

 

Job Summary:

As the Indigenous First Responder Services Manager, you will lead a portfolio focused on operational and administrative management of the BCEHS Indigenous First Responder program. In this key leadership role, the Manager is accountable for initiating and actioning service level agreements with appropriate regional associations, facilitating FR meetings across the Province, and collaborating with other BCEHS programs to support capacity building in community as requested.

Your role will be crucial in advancing BCEHS’s North Star Vision to eradicate Indigenous-specific racism and discrimination and embed cultural safety and humility. You will drive the BCEHS community engagement process with Indigenous communities with respect to pre-hospital emergency care.

You will review and advise on Indigenous-specific anti-racism policies and strategies, support the identification and dismantling of systemic barriers, foster a culturally safe environment, and ensure that Indigenous perspectives and values are central to all community engagement practices, while modeling the six Coast Salish Teachings: truth, good medicine, we are one, open your hearts and minds, make up your mind to be strong, and do your best.

Reporting to the Senior Director, Indigenous Health the Indigenous, First Responder (FR) Services Manager is responsible for the operational and administrative management of the BCEHS Indigenous FR program. The Manager works closely with First Nations communities, Municipalities, Regional Districts, Improvement Districts, and Cities throughout the province which will also include working with Local Government’s FR agencies. This will include considerable travel to rural/remote locations to assist small communities with establishing a FR program and increasing their capability with respect to pre-hospital emergency care.

Duties/Accountabilities:

Advance Community Engagement Response Capacity

  • Provide operational and administrative leadership for the Indigenous First Responder Program in partnership with other BCEHS departments. Support First Nations communities in either creating a First Responder program or providing guidance on enhancing local emergency response capacity through program development, technical guidance, education, and ongoing operational support.

 

Lead Provincial Operations and Service Delivery

  • Develop and maintain service agreements, collaborative partnerships and operational relationships with First Nations Communities, FNHA, local governments, regional districts, emergency response organizations and other key partners to support delivery of First Responder services across British Columbia.
  • Act as a liaison between BCEHS, First Nations Communities, the BC Fire Chiefs Association and other identified provincial partners to identify opportunities for collaboration, address current and emerging issues, and advanced shared priorities related to emergency response and pre-hospital care.

 

Lead Program Operations and Administration

  • Provide operational leadership for the Indigenous First Responder Services program , including collaboration and review of relevant policies and procedures, standards and service agreements in accordance with the applicable legislation, organizational priorities and operational requirements.
  • Maintain ongoing engagement with First Responder agencies throughout British Columbia, supporting compliance with BCEHS programing requirements, included Consent and Indemnity Agreements, and ensuring effective communication regarding program expectations, emerging issues and operational changes.
  • Ensure fiscal and programming resources and aligned with program objectives and organizational priorities.

 

Advance Indigenous Health Priorities

  • Support the advancement of Indigenous health priorities within the Indigenous First Responder Program by fostering respectful partnerships with First Nations communities and ensuring services are informed by community priorities, strengths, and lived experiences.
  • Ensure legislative obligations, provincial commitments, and organizational priorities related to Indigenous health, reconciliation, and Indigenous-specific anti-racism are reflected in program planning, activities, partnerships, policies, procedures, and service delivery.

 

Foster Innovation and System Improvement

  • Identify opportunities to enhance pre-hospital emergency response services through pilot projects, quality improvement initiatives, and strategic partnerships that strengthen pre-hospital emergency response capacity in First Nations communities.
  • Collaborate with BCEHS Dispatch, operational leaders, and community partners to support consistency in dispatch protocols, and service delivery across the province.

 

Support Learning, Cultural Safety, and Reconciliation

  • Support team members in their ongoing ISAR learning journey and contribute to a workplace culture that advances Indigenous anti-racism, Cultural Safety, humility, and continuous quality improvement.
  • Facilitate regional and provincial engagement opportunities to understand community priorities, identify emerging issues, and support continuous program improvement.

 

Qualifications:

  • A level of education, training, and experience equivalent to a Bachelor’s Degree in Health, Business Administration or relevant health care discipline, and five (5) years of full-time operational management experience in EMS or equivalent experience and a demonstrated track record of effective leadership.
  • Functional knowledge of BCEHS and EMS systems.
  • Demonstrated ability to integrate organizational goals and values to make valid evidence based decisions.
  • Demonstrated ability to build positive working relationships with other senior level emergency service provider officials, healthcare partners, and private sector and public interest agencies.
  • Thorough knowledge of the function and operation of all levels of government.
  • Thorough knowledge of Emergency and Health Services Act and its relationship to the FR Program.
  • Thorough knowledge of the British Columbia Emergency Health Services FR program.
  • Demonstrated knowledge and experience with First Nations and knowledge of cultural traditions and practices.
  • Strong background related to the volunteer, composite and career fire departments throughout the province.
  • Considerable knowledge of the operation of British Columbia Ambulance Service.
  • Self-motivated and works with little or no direct supervision.
  • Ability to communicate and understand oral and written communication.
  • Ability to establish and maintain strong effective working relationships all organization that pertain to the FR program.
  • Ability to react calmly and effectively at all times when representing the BCEHS.

Want work that matters every day?

At BC Emergency Health Services (BCEHS), the work you do supports life‑saving care for people across British Columbia. Whether on the front lines or behind the scenes, your role helps ensure patients receive timely, compassionate emergency care when they need it most. BCEHS provides provincial emergency medical and patient transfer services and is part of the Provincial Health Services Authority (PHSA).

 

Why You’ll Enjoy Working Here

People choose BCEHS because the work is meaningful, the culture is supportive, and there’s room to grow. Here’s what sets us apart: 

  • Purpose‑driven work that makes a real impact
  • Respectful, collaborative teams that value diverse perspectives
  • Support for your whole self, including psychological health and wellness

 

Growth, Learning & Development

We believe learning never stops, and we support your development every step of the way. At BCEHS and PHSA, you’ll have access to:

  • 2,000+ learning opportunities, including leadership and technical training
  • Indigenous Cultural Safety education, including San’yas Core Health and Anti‑Indigenous Racism Response Training
  • Career pathways across BCEHS and PHSA’s province‑wide programs and services
  • Opportunities to build new skills, take on challenges, and grow your career over time

 

Everyone Welcome

We’re committed to fostering a respectful, inclusive workplace and encourage applications from people from equity deserving groups, including Indigenous peoples, black and racialized people, persons with disabilities, and members of 2SLGBTQIA+ communities. If you require accommodation at any stage of the recruitment process, we’re happy to help. Please contact nuta@bcehs.ca. 

 

Indigenous Cultural Safety & Reconciliation

Reconciliation is a shared responsibility at BCEHS, and it’s part of how we show up for patients, colleagues, and communities. Experience in Indigenous cultural safety is valued, and BCEHS also provides access to education, training, and resources to support employees in this important work.

 

Job Type: Regular, Full-Time, temporary, nonunionized

Typical Hiring Range: $108,147 - $141,943

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Closing Date: June 21, 2026
Requisition #:199560

Contact: nuta@bcehs.ca (Only applications submitted online through this posting will be considered. Please do not send resumes to this email address, as email applications will not be reviewed.)

 

Internal Applicants: You MUST include your resume and cover letter in the system to complete your application. Please COPY and PASTE your resume and cover letter into the applicable text boxes provided as per the instructions in this Getting Started Guide Brainhunter.com.

 

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that we collect from you or about you when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

Your contact information, education and experience, desired job location and pay information, eligibility and availability, core skills, job functions, getting to know you responses, resumes, cover letters, references, pre-screening questionnaire responses and job application history is recorded in PHSA’s third-party applicant tracking system (“Brainhunter”) in Canada indefinitely and will be shared with our staff on a “need to know” basis. If you require access to your data, PHSA can provide a printout of your data and job application history. We do not sell or rent the information you provide to us to third parties. However, we do contract with a service provider to assist us in maintaining and managing our databases and to communicate with job applicants. We do not authorize this third party to make any other use of your information.

The service provider (“Brainhunter”) allows the option for you to delete your account after signing into the system. Before deletion you are advised with a warning. Your record is permanently purged / deleted from the respective site and the record will not be available in any searches. The job will have only the respective application information that you made previously.

To view the third party vendor privacy policy please refer https://www.brainhunter.com/EN/Privacypolicy.html.

Your information is protected using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards used are firewalls, intrusion detection, physical access controls to our data centres, and information access authorization controls.

Personal information will be used by authorized staff only to fulfil the purpose for which it was originally collected or for a use consistent with that purpose. We do not disclose your personal information to other public bodies, third parties or individuals except as required or authorized by law or with your consent. View our PHSA Privacy Policy for more information.

If you have any questions about the management of your personal information during the recruitment process, please contact the Talent Acquisition team at 604-875-7251, toll free 1-866-744-7363 or #260 – 1770 West 7th Avenue, Vancouver BC, V6J 4Y6. You may also contact External Recruitment at careers@bcehs.ca.

Talent Acquisition Corporate Office, #200 – 1333 W Broadway, Vancouver, BC V6H 4C1