Program Support Supervisor, Learning BCEHS

 

Education Program Support, BCEHS

Vancouver, BC

 

Please Note: This is an on-site position, 5 days a week.

 

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

 

Reporting to the Manager, Program Support, the Program Support Supervisor is responsible for ensuring the smooth delivery of administrative, financial and logistics activities for education and training programs within BCEHS Learning by supervising support staff and overseeing the workflow. This includes the coordination of suppliers, vendors, caterers, and travel arrangements; draft preparation and changes to education and instructor/evaluator schedules; and the review and confirmation of expenditures and invoices. This role provides a variety of office administration, clerical and financial functions for BCEHS Learning and designated leader(s) by utilizing established software applications, including learning management system(s) (LMS) Microsoft Outlook, Excel, and Word. Working in conjunction with senior leadership, the Program Support Supervisor ensures that the area maintains continuously improved administrative processes and procedures so that they are streamlined, accurate and best to support the department needs and course/program delivery at BCEHS.

What you’ll do

• Supervise designated support staff by performing duties such as scheduling and coordinating work assignments, monitoring work, determining related training and orientation requirements for staff, and providing input to performance evaluations.
• Coordinate the administrative, clerical, purchasing and financial support functions for Learning and oversees the workflow of the department by establishing work schedules and priorities, organizing operating procedures to meet departmental needs, and providing work guidance and ongoing support to staff to ensure performance standards and legislative policies are met.
• Identify new and/or current areas requiring training and development and/or changes, developing training materials for support staff, organizing sessions, facilitating training sessions, and maintaining up-to-date staff training records as appropriate.
• Participate in the selection of staff by screening applicants, arranging for testing, sitting on interview panels, and providing input through the interview process.
• Develop and document new work methods and procedures and identify and investigate problems and find alternative solutions in collaboration with the team. Provide options and recommendations of changes to Manager and communicate new information and changes to staff. Refer non-routine matters to Manager as required.
• Oversee and provide support to designated staff regarding administrative and financial functions for Learning. This includes negotiation of rates for suppliers and vendors for facilities and catering, coordination of travel arrangements, draft preparation and changes to course/program and instructor/evaluator schedules, and course set up and maintenance in the LMS. Review and confirm expenditures and invoices. Record and track month end accrual information from vendors for the department. Refer non-routine issues and concerns to Manager as appropriate.
• Perform administrative duties such as scheduling and chairing team meetings, responding to inquiries, screening incoming materials, sorting, prioritizing, logging, and distributing incoming/outgoing correspondence, and updating and developing online resources for Learning. Respond to financial queries and problems such as delayed or duplicate payments, rate changes and recording errors. Investigate issues, initiate corrective action and follow up as required.
• Collaborate with a variety of departments to resolve issues and develop solutions for course/program needs and ensure successful course/program delivery.
• Produce documents for Learning, such as reports, correspondence, presentation materials, spreadsheets, and memos, by using established software applications. Maintain and update various computer databases.
• Maintain the timekeeping records for staff. Ensure the correct and timely input of payroll and personnel related data into the staff scheduling system.
• Provide administrative support to Managers and department staff, including determination of urgency and nature of requests, resolution of schedule conflicts, contacting relevant parties, and preparing correspondence for Manager’s signature.
• Perform other related duties as assigned.

What you bring

 

Qualifications

• Grade 12 supplemented by accounting courses and four (4) years’ recent, related experience including one year in a supervisory capacity or an equivalent combination of education, training and experience.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Education Program Support contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Ability to supervise.
• Ability to keyboard at 50 w.p.m.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time (Until December 31, 2026 or Until Return of Incumbent)
Wage: $32.84 / Hour (+13% in lieu of scheduled vacation and stat pay)
Location: 2025 Willingdon Avenue, 5th Floor, Burnaby, BC V5C 3Z3
Closing Date: Applications accepted until position is filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition #: 200175E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on June 18, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.