Pursuant to Section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We invite applicants to self-identify within their cover letter and/or resume. Indigenous applicants are encouraged to reach out to Sanya'k ?ula (Indigenous Recruitment and Employee Experience) for support, advice, and guidance on the PHSA hiring process.

 

Salary Range: $130,864-$188,116/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.  

The Senior Director reports to the Executive Director, Indigenous Health and is accountable to provide executive-level leadership and senior expert council to advance the overall Indigenous cultural safety strategy for the Provincial Health Services Authority (PHSA) and its Programs and Services.  The Senior Director has direct access to the EVP, People, Diagnostic & Treatment Services as a key advisor regarding the strategy.  This position drives the development, implementation, and evaluation of appropriate policies and procedures for the portfolio; identifies and assesses needs, customizes implementation of cultural safety initiatives and programs; and builds tools and resources to create a culturally safe and equitable environment for Indigenous clients and staff.  

The Senior Director provides strategic leadership to a core team who provide frameworks to assess individual, team, program and organizational capacity and measures of the current state of cultural safety, guidance on best practices and knowledge integration, web resources and guidelines, and recommendations for policy development.  The Senior Director identifies and provides sound decision making, advice on best practices and action plans, implementation strategies, and evaluation supports including metrics for the organization that support the Programs and Services to improve cultural safety for patients, families and staff.

The Senior Director works horizontally and vertically within the organization and closely with the EVP and is responsible for cultivating partnerships within PHSA’s middle leadership and Indigenous health teams to advance culturally safe care.  The Senior Director develops and implements a spectrum of engagement opportunities including consultation, collaboration, and empowerment with PHSA Program and Service leaders to advance the transformation of organizational culture to ensure safe and more equitable service delivery for Indigenous patients/families and staff.  The Senior Director provides mentorship to selected Indigenous leaders at larger programs.

Duties/Accountabilities:

• Provides strategic leadership and accountability for the planning, alignment, actions, and evaluation of services within the portfolio to advance Indigenous cultural safety of patients/families and staff.  Ensures consistency with PHSA’s overall strategic plan, Truth and Reconciliation recommendations, PHSA Indigenous Health strategy, the First Nations Health Plan, the Tri-partite Health plan, and provincial mandates regarding cultural safety and humility training.  
• Leads portfolio service development and planning activities through working groups and projects, and monitors the progress and outcomes achieved.  Creates, implements, and evaluates objectives, policies and procedures, and standards of cultural safety practice related to patient care in partnership with key stakeholders across PHSA.
• Establishes strong working relationships and partners internally with PHSA-wide Programs and Services to develop and operationalize strategies and plans in order to improve local and organizational systems and service delivery for Indigenous clients.  Takes a leadership role in developing, implementing, and evaluating the strategies such as policy, quality and human resources that support cultural safety by promoting evidence-based best practice.
• Oversees and provides leadership to develop a master transformational plan and timetable to advance the organization’s transformational goal of creating culturally safe and equitable, person and family-centric services for Indigenous clients and staff.  Utilizes an organizational Indigenous Cultural Safety framework that includes assessment, best practices, measurement, implementation and evaluation.  Establishes partnerships and mechanisms to support Program and Service accountabilities for the plan.
• Assesses the impact of transformational initiatives using a systems approach and manages the impacts and interdependencies of cross-divisional and cross-Program and Service projects.
• Oversees the development of operating and capital budgets and, as required, cost pressure and business case submissions.  Responsibilities include identification of service and budget priorities, allocation of resources, program development, planning of goals and objectives, coordination of service delivery systems, and establishing and monitoring of targets and indicators.  
• Oversees all aspects of human resource management within the portfolio and looks for opportunities to develop individuals with lived experience.  Ensures Indigenous staff receives culturally safe support.
• Represents PHSA at national, provincial, and inter-authority levels in various capacities including participating on committees, providing secretarial support or policy/guideline development and implementation advice.  Influences, informs, and contributes to policy for upstream issues affecting Indigenous people through partnerships, facilitating dialogue and consensus, maintaining awareness of emerging issues and ensuring that processes and mechanisms are in place to get the deliverables and outcomes that PHSA, Ministry of Health and others have requested.
  
  

Qualifications:

• A level of education, training, and experience equivalent to a Master’s degree in a relevant health care profession and a minimum of ten (10) years of recent related progressive leadership experience, including five to seven (5-7) years of organizational change management experience and at least two (2) years in a managerial/leadership role; and if applicable, current registration / membership with a professional college.
• Demonstrated facilitative leadership skills, analytical and problem-solving skills, and a proven ability to foster a collaborative team approach to decision making.
• Considerable creativity and problem solving to manage direct and indirect opportunities.
• Ability to prioritize and manage multiple tasks and projects. Exceptional communication, interpersonal and public relations skills.  
• Proven ability to negotiate and mediate resolutions to complex situations.  
• Ability to interact tactfully and effectively with staff at all organizational levels both internally and externally.  
• Ability to establish courses of action for self and others that are results-oriented.  
• Demonstrated ability to relate effectively to a variety of people from diverse backgrounds.
• Demonstrated knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies.  
• Knowledge and appreciation of the unique history, cultures, and rights of Indigenous Peoples in Canada is required.  
• Lived experience with Indigenous populations and demonstrated extensive knowledge of Indigenous health care needs, services, and issues as well as knowledge of culture, protocols, traditions, and ideology of Indigenous people and organizations in British Columbia is an asset.