Manager Telecommunications and Field Operations, BCEHS - Saanichton

 

BCEHS - Telecomm - Dispatch / Ops

Saanichton, BC

In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services (BCEHS), patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position.

The Manager, Telecommunications and Field Operations is responsible for implementing, operating and maintaining effective and affordable telecommunications and in field (vehicle based) IT technology (data and voice) supporting BCEHS 24x7 patient care delivery services throughout British Columbia. The Manager, Telecommunications and Field Operations is responsible for all BCEHS in field IT and telecommunications infrastructure, effectively and efficiently managing technology, satisfying the performance, availability, functionality and security requirements of BCEHS’ different business functions and departments. The Manager manages the operational support of BCEHS telecommunications and in field IT infrastructures, including the specialized processes, technology and resourcing required for all mission critical 24/7 services. The Manager plans and executes tactical and strategic improvements to manage telecommunications, identifying and leveraging opportunities to merge and consolidate IT and telecommunications infrastructure and support components to improve overall service delivery and operational efficiencies. This role provides leadership to staff involved in the delivery of in field IT and telecommunication services.

 

What you’ll do 

• Implement and maintain effective and efficient technology, processes and support structures to satisfy the specialized operational requirements of BCEHS 24x7 business functions, including 911 dispatch services and ambulance operations. Provide guidance and assistance with the formulation and implementation of policies and procedures related to in field IT and Telecommunications.
• Plan and execute tactical and strategic improvements to manage telecommunications technology, proactively responding to evolving business demands and effectively leveraging emerging technologies. Make critical decisions that change the overall quality, coverage, functionality and support of the province wide radio network that directly impacts patient care delivery and crew safety.
• Implement and manage effective telecommunications technology solutions that address the unique requirements and challenges faced by BCEHS operations in rural and remote communities, identifying and leveraging opportunities to merge and consolidate in field IT and telecommunications infrastructure and support components to improve overall service delivery and operational efficiencies.
• Manage, provide direction, guidance and leadership of 24 x 7 Telecommunications support function to ensure seamless service delivery that meets or exceeds customer expectations.
• Establish guidelines/procedures outlining standards and interpreting policy directives. Provide guidance to staff and facilitates resolutions of problems or work issues.
• Ensure 24x7 support for critical telecommunications systems and infrastructure by monitoring and adjusting staffing schedules, ensuring levels meet operational requirements.
• As a key member of the IMITS BCEHS management team, participate in strategic and operational planning activities, budget preparation, initiatives and projects planning. Set measureable goals and objectives with staff for the department that are based on the organizational vision, values, and objectives. Integrate specific goals and objectives into the activities of the service areas ensuring linkages with individual performance plans and quality initiatives.
• Monitor current practice trends and identify opportunities to promote innovation and exploration of new initiatives and technology.
• Negotiate and establish acceptable charge back costs to departments for telecommunications services. Negotiate with regional Patient Care Delivery (PCD) Directors to prioritize operational improvements for the radio network. Reconcile with PCD leaders on their operation priorities relative to the available funding for improvements and Telecommunications’ ability to technically implement requested improvements.
• Partner with external stakeholders such as E-Comm, CREST and radio contractors throughout the province to maintain and improve the BCEHS VHF radio system and with TELUS to maintain and improve the information technology infrastructure for BCEHS throughout the province.
• Partner with the RCMP, Ministry of Forest, BC Hydro and other external agencies on remote radio repeater site collaborations.
• Plan, lead, and manage projects with the primary goal of improving the effectiveness and efficiency of voice and data communications throughout the province. •
• Provide leadership to staff through coaching, guiding and modeling key behaviors/strategies, encouraging dialogue, and providing guidance and advice to facilitate resolutions to work issues.
• Assist the staff in defining shared and individual goals, meet target dates and ensure alignment of team goals with program needs. Foster team spirit, trust and mutual respect.
• Manage employee relations issues, liaise with Human Resources to address disciplinary action and dismissals, resolve compensation/classification issues, training and development and attendance management issues. Responsible for the selection, training, performance and supervision of staff involved in the delivery of in field IT and Telecommunication services.
• Accountable for developing, recommending and managing the annual operating budget. Manage assigned budget to maximize derived benefit and satisfy corporate financial accountability expectations and reporting. Make recommendations and provide submissions supporting the annual capital budget for BCEHS’ in field IT and Telecommunications.
• Responsible for negotiating contracts for the provision of goods and services in support of BCEHS’ in field IT and Telecommunications functions. Negotiate with companies and agencies for new contractual customer/vendor services and/or mutually beneficial relationships. Responsible for tendering and managing a broad range of contracts and agreements.

What you bring

 

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in Computer Science or related discipline and seven (7) years of experience in progressively more responsible Telecommunications and IT support roles.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples within social and health contexts. This includes significant understanding of Indigenous-specific mandates and a commitment to addressing and mitigating Indigenous-specific racism and discrimination. The role involves actively embedding Indigenous Cultural Safety and Humility into daily practices and fostering a diverse and inclusive team environment. Additionally, it requires practical expertise in engaging with diversity, promoting equity, and advancing inclusion (DEI) initiatives.
• Demonstrated practical knowledge and understanding of legislative obligations and provincial commitments relevant to BCEHS - Telecomm - Dispatch / Ops, based on foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, and the BC Human Rights Code. This includes understanding how these obligations intersect across the healthcare system and applying this knowledge to support team compliance and operational effectiveness.

Core Competencies

• Possesses a strong understanding of Indigenous-specific racism and broader systemic racism within the colonial health care structure. Demonstrates practical leadership in identifying and addressing barriers, promoting an environment of belonging, and ensuring Indigenous Cultural Safety. Actively engages in action-oriented practices to address Indigenous-specific racism and dismantle systems of oppression, while also confronting broader issues of racism and discrimination. Exhibits strong DEI and anti-racism skills to lead by example, fostering a culture of continuous learning, equity, inclusion, and belonging within their team.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• The Manager has knowledge of all employed technologies and the ability to appropriately plan for and manage their full lifecycle and refresh, including the ability to assess, forecast and mitigate Telecom and IT field service disruption risks. The Manager is results-oriented and has highly developed leadership skills.
• Demonstrated project management experience with multi-faceted projects and stringent timelines is required. Ability to supervise and lead staff. Ability to establish courses of action for self and others that are results oriented.
• Commitment to the value of continuous learning. Excellent communication skills including the ability to facilitate negotiate and persuade others. Ability to respond to the needs of stakeholders supported by an acute awareness of the impact of actions.
• Ability to problem-solve with a global perspective in order to incorporate the organization’s systems and strategies when developing viable solutions to problems. Ability to deal effectively with all levels of staff.
• Demonstrated deep understanding of their personal learning/unlearning journey in relation to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others enhancing a culture of learning/unlearning and self-reflection.
• Demonstrated knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time
Salary Range: $108,147 - $155,461. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: Block C 2261 Keating Cross Road, Saanichton, BC V8Z 7E1
Closing Date: Applications Accepted Until Filled
Hours of Work: 08:00-16:00 Monday-Friday
Requisition #: 200053E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on June 16, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.