Pursuant to Section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We invite applicants to self-identify within their cover letter and/or resume. Indigenous applicants are encouraged to reach out to Sanya'k ?ula (Indigenous Recruitment and Employee Experience) for support, advice, and guidance on the PHSA hiring process.

 

Salary Range: $90,770-$130,481/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

 

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Director, the Operations Lead is accountable for the effective and efficient functioning of the Program and is responsible for planning, implementing, and evaluating inter professional service delivery to women, children and families.  Coordinates the day-to-day processes and activities, including managing staff, guiding efficient use of resources, monitoring the operational budget, and facilitating supports as needed by the team members.  In addition to leading an inter-disciplinary team, works as a team player with colleagues and co-workers and liaises and communicates regularly with internal stakeholders such as Medical Leaders, Professional Discipline Leaders and BC Women’s Program and Nursing Leaders as required for conducting daily business, achieving program goals and objectives, and ensuring the provision of an inter professional work environment that supports patient care.

Duties/Accountabilities:

• Manages an interdisciplinary team of Indigenous staff setting goals and objectives and managing performance outcomes; uses effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management, and cultural competency) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards; conducts investigations involving staff misconduct and implements disciplinary action up to and including dismissal. Provides advice to leadership on labour disruption contingency planning strategies.
• Provides input to the Director in developing an effective workforce plan and makes adjustments in collaboration with key partners and stakeholders that ensures the availability of adequate staff within the context of operational demand, and environmental and resource constraints. Monitors requests for overtime, vacation, leaves of absence, and sick time for all designated staff.  
• Collaborates in program planning processes including the development and implementation of innovative and creative approaches for delivery of high quality, value added and efficient inter professional services to support long term strategies.
• Collaborates in the development of annual capital and operating budgets to complement strategic directions; administers the department operating budget to adhere to allocated budget by monitoring expenditure, taking corrective action, and producing rationale for deficits.
• Coordinates the quality improvement and risk management activities, and facilitates the implementation of approved modifications and evaluation of process effectiveness to ensure optimal use of organizational resources and safe delivery of patient care.
• Conducts statistical, workload and financial analyses, monitors patient flow and makes recommendations in support of the department’s business plan and financial forecasting model.  
• Participates in other program and project activities as assigned by the Director.
  
  

Qualifications:

• A level of education, training, and experience equivalent to a  Bachelor’s degree in Nursing, Health Sciences or relevant clinical discipline plus a minimum of five (5) years of recent, related experience working with Indigenous communities in a hospital or public health care environment in an administrative/clinical capacity with direct supervisory experience. Current practicing registration with a relevant professional association.
• Established knowledge and network of Indigenous communities, services, agencies throughout BC.
• Ability to direct and respond to inquiries of Indigenous Health department alignment to Paige’s Story (2015) and the Truth and Reconciliation Call To Action report (2015).
• Ability to plan, develop and implement protocols in relation to treatment programs and patient/family priorities.  
• Comprehensive knowledge of the principles of Indigenous centred care.
• Knowledge of the needs of women and families with health conditions and the ability to advocate for patients as they navigate the health care system.
• Strong operational management skills and demonstrated understanding or experience with operational planning and program management.  
• Critical thinking skills and proven ability to effectively manage human and fiscal resources. 
• Proven leadership ability, with communication, interpersonal skills, and an Indigenous cultural lens conducive to interacting in an inter-disciplinary environment and liaising with staff, patients and families.  
• Demonstrated facilitation, conflict resolution and problem-solving skills.  
• Ability to operate related equipment including word processing, spreadsheet and database programs.  
• Physical ability to perform the duties of the job.