Salary Range: $90,770-$130,481/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Specialist, Change Enablement reports to the Manager, Change Enablement, is a key member of the Transformation Leadership Office (TLO) and is accountable for providing leadership and expertise to enable the achievement of complex organizational change initiatives and transformation as they relate to PHSA’s key strategies by assessing the risk and impact of the change, assessing change readiness, creating and implementing change management strategies.  The Specialist develops, updates, evaluates and applies the TLO’s change management methods, solutions, and processes to advance the delivery of PHSA’s strategic priorities.  The Specialist provides change management professional expertise, guidance and input into project planning and support of operational and project teams, identifies emerging risks and supports development of mitigation strategies, builds organizational change management capacity, and provides change management expertise from an organizational impact, communications, and/or training perspective.  

The Specialist, Change Enablement plays a key role in implementing consistent change management practices, tools and templates across the organization, such as change impact analyses and change plans.  This role strives to affect and encourage adoption, increase utilization of and proficiency with relevant changes that impact employees, increasing benefit realization, value creation, return of investment and the achievement of results and outcomes.  The Specialist works with project stakeholders on an ongoing basis to gather information required to drive the change management plan and encourages project teams to meet on a regular basis to facilitate change management issues and identify opportunities.  Provides support to the organization and specific function areas in recognizing current patterns across the system and partnering to develop and implement strategies to improve organizational performance.  The Specialist is a change champion who maintains their knowledge of best practices and innovation in the field of change management.

 

The TLO enables PHSA to focus strategically by translating Ministry direction and organizational ambitions into coordinated high-impact action. We work across PHSA and provincially on some of the most complex and most impactful challenges. We provide the structure, methodology, and agility needed to align efforts, track progress, and adapt quickly, ensuring every initiative delivers measurable improvements in health outcomes. Our purpose is to bring clarity to what matters most, prioritize it, and transform it into an actionable agenda that elevates PHSA’s capacity to respond to complex, evolving health challenges across B.C. We support leaders and teams to design the healthcare system of the future and work alongside them to deliver the change needed to realize this.

Recent projects have included:

• Supporting PHSA programs to develop targeted strategic plans, ensuring these plans are focused, deliverable, and enable sustained patient outcomes and system effectiveness.
• Developing a PHSA-wide project management framework to strengthen the organization’s ability to deliver successful projects.
• Helping PHSA review current models of care for those with substance use needs and identify opportunities to improve patient outcomes.
• Working alongside government partners to improve access to Emergency Department care in smaller communities across the province.
• Supporting the organization to address individual and systemic Indigenous specific racism by helping to operationalize anti-Indigenous racism training for all staff and improving the complaints process and our organizational approach to learning from patient experience.

 

Duties/Accountabilities:

• Develops, revises and evaluates change management practices, standards, guidelines, process and tools for the organization and facilitates the development of skills within the TLO to implement them.
• Plans, implements, integrates, evaluates, monitors regularly to support transformational change initiatives provides support to project teams and other PHSA partners throughout each step in the process for assigned projects.  Evaluates program initiatives to ensure outcomes meet organizational needs and client satisfaction.
• Provides leadership in the development and implementation of strategic and operational initiatives designed to strengthen organizational and systems effectiveness from the identification of change initiatives through to planning, implementation, integration, evaluation and ongoing monitoring to ensure successful project completion and sustainment.
• Leverages internal resources and supports across the organization to enable change, ensuring alignment to the organization’s key strategies; partners and collaborates with TLO colleagues and other stakeholders including project managers, corporate services such as human resources and communications, plus various levels of leadership, clinical and operational colleagues.  Fosters and facilitates relationship building, networking, and collective development to advance shared priorities across all stakeholder groups.  Builds capacity through knowledge exchange and knowledge translation activities with a variety of operational leaders, staff and external stakeholders.
• Applies the processes, tools and techniques to effectively assess and manage the impact of transformational change on the organization.  Supports the organization’s strategic and tactical direction setting by monitoring congruence of change initiatives with these directions.
• Remains current in the practice of change management by ongoing professional development, researches and implements cutting edge best practices in alignment with future needs of the organization.
  
  

Qualifications:

• A level of education, training and experience equivalent to a Master’s degree in a relevant discipline, such as Health or Business Administration, Leadership or Organizational Development plus a minimum of five to seven (5-7) years of recent related change management, organizational development and/or project management experience, preferably in a health care setting.  
• Training and experience in change methodology/framework is an asset.  
• Change management certification is an asset.
• Broad change management knowledge; demonstrated competency in applying change management principles, methodologies and best practices; and a solid understanding and empathy for how people go through a change and the change process.  
• Ability to demonstrate and speak to the value of change management, including the benefits to overall project health.  
• Acute business acumen and understanding of organizational issues and challenges.  Familiarity with project management approaches, tools and phases of the project.  
• Fosters creativity and innovation in strategic planning involving large scale/transformative change including creating strategic change management plans.  
• Demonstrated problem-solving and root cause identification skills to develop progressive, creative and innovative enterprise-wide solutions.  
• Demonstrated competency in the implementation activities and tactics of evidence-informed practice in areas such as transformation/change management, communications, employee and stakeholder engagement, systems thinking, coaching, and learning and development.  
• Strong analytic and decision-making abilities with a global perspective.  
• Excellent verbal and written communications skills, is an honest and respectful communicator who can clearly articulate messages to a variety of audiences including the ability to contextualise the required information.  
• Ability to work effectively at all levels of the organization and influence/persuade others in moving towards a common goal.  
• Ability to cultivate and maintain mutually beneficial working relationships.  Sensitivity to political and other external environmental issues and their impact on health care; establishing a course of action for self and others that is results-oriented; and promoting compliance with standards and ethical and legal requirements.  
• Ability to function as a leader, senior advisor, facilitator and role model, Utilizes technology and leading practices to enable innovation, stakeholder engagement, and drive processes that create and add value to all stakeholders.  
• Is flexible and adaptable; ability to work in ambiguous situations.