Senior Technical Analyst, Storage, Technology Services

 

Tech Integration Services

Burnaby, BC

 

The Senior Technical Analyst, Storage works in a complex, multi-platform environment across the province as a senior technical professional that utilizes a broad based understanding of storage and backup technology, application relationships, and advanced technical knowledge and aptitude to carry out in-depth systems analysis. The Senior Technical Analyst functions as a key member of the Technology Services team and ensures that the provincial storage and backup infrastructure is maintained at optimum levels to enable the operation of, and ensure data recoverability for, a wide-range of applications, and assists in developing the technical architecture, standards, and planning for new and emerging technologies that support the clinical and corporate activities of the varied organizations. Technical aspects of the work include assisting in designing, implementing and managing the provincial storage infrastructure, maintaining the efficient and ongoing operation of hardware and software including troubleshooting and resolving highly complex technical problems related to the design, installation and operation of this infrastructure that requires demonstrated in-depth technical knowledge of relevant storage and backup hardware and software including HP/EMC/NetApp Storage and Backup, Brocade SAN, NetBackup, Block & File Storage, and DR/BC Technologies, as well as specific application storage, backup and recovery requirements (e.g. Database, Messaging, and Hypervisor technologies). The Senior Technical Analyst provides technical support and advisory services to internal and external customers and maintains the performance targets of the storage and backup subsystems through regular monitoring and tuning activities, and in addition, provides KPI metrics and reporting to customers as required. Project management, systems analysis techniques and coordination skills are required to manage assigned project work. The Senior Technical Analyst actively participates in the recruitment and selection of staff and instructs and demonstrates to Tech Services staff.

What you’ll do

• Coordinate complex initiatives and projects that have a significant impact on customers across the province by reviewing work requests and analyzing requirements and feasibility; identifying conflicting requirements and completing an impact analysis; estimating tasks and timelines, determining resourcing and required Bill of Materials (BOM); and calculating cost estimates and making recommendations. Lead the technology architecture and detailed design activities, and develop complete technical solutions and the corresponding support mechanisms.
• Use advanced technical knowledge and aptitude by methods such as carrying out in-depth systems analysis related to the overall design, installation and operation of provincial storage and backup infrastructure including all core infrastructure equipment/applications/functions such as storage, Storage Area Network (SAN), and backup; ensuring errors/deficiencies are corrected, providing an advanced level of troubleshooting across complex infrastructure, equipment, and applications, and proposing hardware and/or software modifications or upgrades to enhance the environments. Provide technical/system guidance, advice, consultation, and KPI metrics and reporting.
• Function as a technology focal and provide up-to-date knowledge of infrastructure equipment/applications/functions and advising on industry best practices and technical trends, guidance, mentoring and coaching of staff, project contractors and vendors; maintaining systems oversight, troubleshooting and resolving immediate problems and monitoring key systems indicators; monitoring completed work to ensure conformance with established standards; and referring unresolved operational and project issues to the manager.
• Develop and update processes, policies, KPI metrics, reporting, and all other documentation required to achieve operational excellence by methods such as establishing standards and procedures for use by Tech Services and customers. Write comprehensive system and operating documentation, prepare complex technical/system documents for review and approval, develop system backup, recovery and maintenance procedures, and transfer knowledge of the solution to others.
• Collaborate with, and represents Tech Services to, customers and others by developing and maintaining relationships with customers and other stakeholders, attending meetings to provide input into the operational and project requirements of the area; meeting internally with senior staff to determine priorities and needs; assisting customers in identifying technical/system deficiencies; and providing user training as required
• Liaise with vendors by researching and evaluating new storage and backup technologies in order to provide recommendations, assist the manager in working with vendors to ensure service levels meet standards, and communicating with vendor or third party services personnel to identify, isolate and resolve problems. Contribute to development of Requests for Proposals (RFP) documentation to be sent to vendors, the review of vendor RFP responses, and evaluate for proactive implementation and maintenance.
• Assist the Manager by performing duties such as participating in the hiring process, evaluating employee performance as requested, performing gap analysis to determine related training requirements, and providing instruction and demonstration to Tech Services staff.
• Work with various Technology Services, IMITS, FHA IM, and customer team members to ensure integrated solutions and represent Technology Services in various initiatives across the organizations as a storage and backup Subject Matter Expert (SME).
• Perform other related duties as assigned.

What you bring

 

Qualifications

• Graduation from a recognized degree or diploma program in Computer Science, plus four (4) years' recent related experience, or an equivalent combination of education, training and experience.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Tech Integration Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Ability to organize work.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to write programs in a variety of programming languages.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $53.55 / Hour
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition #: 198842E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on May 20, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.