Director, Clinical Informatics, Quality, Practice and Clinical Informatics

 

Clinical Informatics

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Director, Clinical Informatics, reports to the Chief Clinical Information Officer (CCIO) and is accountable to provide leadership and guidance in the evaluation, selection and implementation of clinical informatics initiatives across PHSA programs and services in alignment with PHSA’s strategic vision and priorities. Provides collaborative support to VCH and PHC initiatives as required. The Director is responsible for development of policy and procedure as well as identifying and leading business change solutions that ensure continuity and a consistent approach to clinical informatics site wide. Standardization will beis a primary focus of this role. The Director is responsible for collaborating with IMITS in furthering the direction of the provincial eHealth initiatives. Directs groups of diverse senior level stakeholders through various decision-making processes relating to Clinical Informatics. Facilitates consensus on a formal basis and negotiates contracts with vendors and ancillary suppliers. The Director holds the responsibility to manage and guide assigned staff and to develop, monitor and maintain an operating budget for assigned services.

What you’ll do 

• Lead and manage long-term strategic plans, goals, and objectives of Clinical Information Systems (CIS) across VPP (VCH, PHC, PHSA) and PHSA’s programs and services. Provide strategic leadership to ensure inter-professional models of practice are advanced, integrated, and supported in the design of clinical information systems. 
• Combine knowledge of patient care, informatics concepts, and change management to effectively address the information and knowledge needs of clinicians and patients to promote safe, effective, and efficient use of clinical informatics.
• Translate and bridge technological understanding for a variety of diverse stakeholders to create consensus.
• Apply an understanding of the broader health system, clinical workflows, processes and decision support needs as well as an understanding of clinical and other IT systems use and capabilities.
• Lead and direct diverse senior leadership teams, clinical leaders, information technology, financial services and quality/regulatory/risk management amongst others in the development of high quality and innovative clinical information systems that assist the clinician in their delivery of care.
• Collaborate with senior site leadership and PDHIS project leadership on all Clinical Informatics system related initiatives such as Clinical Systems Transformation (CST) to ensure the organization’s long-range strategic plans, annual objectives, and work plans to guide the implementation and sustainment of Clinical Information Systems. Represent PHSA at the VPP governance decision bodies and working groups for Clinical Informatics.
• Provide expert advice to executive committees in determining the clinical informatics roadmap for the organization. Develop and implement appropriate service delivery in collaboration with IT leadership in defining, delivering, and improving services for the enterprise and its customers.
• Develop clinical systems strategies in collaboration with other senior nursing/clinical and medical informatics and operational leaders within PHSA and other Health Authorities in the lower mainland.
• Consider and translate informatics elements such as clinical data sets, structured versus unstructured data and human interface requirements to the clinical setting.
• Ensure clinical practice standard and corresponding policies and procedures related to clinical informatics follow appropriate Professional Practice legislation and other applicable regulations and standards.
• Act as a change agent in the identification, development, planning, implementation, and value measurement of informatics strategies to support quality patient care and professional practice.
• Identify and evaluate clinical practice, patient safety risks and internal controls for new CIS initiatives and identify partnership opportunities.
• Promote the use of clinical informatics to improve patient safety by designing, developing, implementing, and educating on decision support tools.
• Advance systems reporting to evaluate patient outcomes and support research across the continuum of care ensuring quality improvement efforts are consistent with informatics research and best practices.
• Establish effective relationships across the organization, professional associations, academic programs, regulatory bodies and others to create partnerships and positively influence professional and clinical informatics competencies, research, practice, teaching and learning opportunities for students and staff.
• Maintain full accountability for all personnel including hiring, termination and performance management. Provides supervisory guidance and direction to team members utilizing effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, and coalition building) that support the achievement of required outcomes.
• Lead the development and monitoring of own operating budgets and contributes to the overall budget within the context of operational demands and environmental and resource constraints and use best utilization methods to thoroughly track, allocate and adhere to allocated budgets.

What you bring

 

Qualifications

• A level of education, training, and experience equivalent to a Master’s Degree in Nursing, Allied Health, Health Administration, Business or Public Administration and at least ten (10) years’ recent, related experience in a progressively more senior management/leadership role, including direct supervisory experience. Previous experience in leading and executing CIS related projects is preferred. 
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility. Demonstrated knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts, underpinned by significant expertise in Indigenous-specific mandates. This includes a clear understanding of and commitment to eradicating Indigenous-specific racism and discrimination. Additionally, it involves embedding Indigenous Cultural Safety and Humility, and an advanced expertise and unwavering dedication to engaging with diversity, centering equity, and advancing inclusion (DEI).
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Clinical Informatics contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, BC Human Rights Code - and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging and Indigenous Cultural Safety. Demonstrates action-oriented practices addressing Indigenous-specific racism and dismantling systems of oppression, as well as confronting/addressing broader issues of racism and discrimination. Exhibits strong DEI and anti-racism competencies/skills to lead by example fostering a culture of continuous learning, equity, inclusion and belonging.
• Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Knowledgeable and experienced in current quality and safety literature, programs and tools specific to the health care industry that is supported by an ongoing commitment to innovation and continuous quality improvement. Knowledge and expertise in Quality Management, Performance Improvement, Safety and Accreditation standards. Solid understanding of the Diagnostic Accreditation Program and of laboratory information systems and laboratory technology and equipment. Familiarity with regulatory bodies and policies/procedures relevant to laboratory diagnostic services in Canada.
• Demonstrated team-building, facilitation and presentation skills and proven ability to work collaboratively across functional areas and in a matrix organization to achieve common goals. Ability to guide, coach, teach and promote a learning environment with a focus on continuous quality improvement. Highly skilled communicator, possess excellent interpersonal skills coupled with a demonstrated ability to promote an environment that motivates others, maximizes the potential of individuals, and negotiates effectively to resolve conflict. Ability to lead and supervise staff. Ability to develop and manage an operating budget.
• Demonstrated deep understanding of their personal learning/unlearning journey in relation to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others enhancing a culture of learning/unlearning and self-reflection.
• Demonstrated knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time
Salary Range: $130,864- $188,116/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part-time roles.
Location: 4500 Oak, Vancouver, BC V6H 3N1
Closing date: Until Filled
Hours of Work: 08:00 - 16:00 Monday-Friday
Requisition #: 198340E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on May 11, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.