Licensing Coordinator - Workplace Tech and Services

 

Workplace Tech and Services

Burnaby, BC

 

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

 

Reporting to the Licensing Lead, the Licensing Coordinator ensures that contracts for the provision of services within IMITS are implemented, maintained and renewed as required. The Licensing Coordinator provides advice to assist with effective decision-making and supports Directors, Managers, and Tech Orders in identifying licensing requirements and needs. Under the direction of the Licensing Lead, the Licensing Coordinator performs regular internal compliance audits and investigates breach of policies as it relates to software licensing usage, by identifying accounts/user groups with unauthorized software usage for management in order to mitigate risks across VCH, PHSA, PHC (VPP) and Lower Mainland Consolidation (LMC). Responsible for ensuring PHSA policies and procedures are applied consistently and accurately to the acquisition of software and services required to support application packaging, software deployment, ongoing application licensing compliance, delivery goals and program objectives within IMITS. The Licensing Coordinator operates in a complex and dynamic environment with both internal and external stakeholders across private, public and government groups like Shared Services Organization, other Regional Health Authorities, and vendors.

 

What you’ll do 

• Monitor SW Licensing queue in the internal ticketing system, triages and addresses licensing-related requests and incidents, working with Directors, Managers and Users to identify licensing requirements and needs, validating existing licenses and confirming compliance, ensuring procurement guidelines and standard processes have been adhered to, and ensuring licensing requests and incidents are resolved in a timely manner.
• Support team during software packaging and testing activities. Investigate licensing requirements for software going through packaging cycles, reviews End User License Agreements and related documentation, validates existing licensing where applicable, or otherwise works with the user and vendor and/or supply chain to set up appropriate licensing agreements in place, troubleshoot license activation issues, update technical documentation and licensing section of the application readiness database.
• Provide instructions to Software Asset Management partner, internal procurement teams and/or users on obtaining proper licensing as per identified requirements and coordinates acquisition where necessary.
• Under the direction of the Licensing Lead, perform regular internal compliance audits and investigate breach of policies related to licensing compliance, technology hygiene, technology security or privacy, by monitoring and identifying accounts/user groups with unauthorized software usage. Report audit findings to management. Advise on improvements and/or make recommendations related to compliance with policy and procedures.
• Monitor licensing expiry and initiates renewal on Enterprise and Site Master Agreements where appropriate, liaises with Directors and Managers on upcoming licensing expiry and renewals, and arranges sign-off and approval.
• Produce a variety of documents including correspondence, deployment and purchasing reports, memos, minutes, and meeting agendas from handwritten copy using various word processing, spreadsheet and presentation software packages, including creation of files, tables, presentations and spreadsheets. Distribute documentation such as correspondence and reports. Ensuring reliable and accurate recording keeping.
• Participate in a variety of projects with responsibilities including researching information, tracking statistical data, compiling and analyzing data involving new projects, and the interpretation and application of policies and procedures related to software deployment and activation, and licensing compliance activities.

What you bring

• A level of education, training and experience equivalent to a Diploma in Business Management or a related discipline, and three (3) years recent related experience working in a technology, legal, and finance environment in a large, complex, multi-site organization.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Workplace Tech and Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

 Skills & Knowledge

• Solid general knowledge of software licensing. Hands-on experience with applications licensing, risk and regulatory or technology audit is a strong asset.
• Strong communication skills, both oral and written.
• Technology-savvy with demonstrated understanding of various software and systems types, setups, delivery and licensing models.
• High attention to detail.
• Strong grasp of contractual processes and contract development. Experience with procurement processes and working with vendors to negotiate contractual terms.
• Ability to read and understand legal documents such as end user license agreements.
• Demonstrated ability to establish and follow complex processes, guidelines and policies.
• Demonstrated analytical and problem-solving skills.
• Demonstrated ability to exercise good judgment and make sound decisions.
• Hands-on experience with issue tracking and/or request software applications.
• Advanced level Microsoft Excel (re: pivot tables, formulas, and macros).
• Ability to work independently, but know when to and be comfortable with asking for help and initiate an escalation.
• Demonstrated ability to efficiently handle routine tasks on daily basis, exercising patience and persistence in addressing user requests and resolving incidents.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporay , Full-Time (Until September 2027 or Until Return of Incumbent)
Salary Range: $69,218– $99,501 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Avenue, Burnaby BC V5C 6E3
Hours of Work: 08:30-16:30 (Monday-Friday)
Requisition #: 198376E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on May 11, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.