About Pacific Blue Cross

Pacific Blue Cross (PBC) is British Columbia’s leading health benefits provider, dedicated to improving the health and wellbeing of members and communities across the province. Guided by values of collaboration, accountability, integrity, and innovation, PBC fosters a culture of continuous improvement and service excellence. With a strong focus on digital modernization, operational efficiency, and enhanced member experiences, PBC is transforming how it delivers value to its members and partners.

Perks

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.
• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program! 

About the Position

• We are searching for a permanent Manager, Disability Client Relationships & Health and Wellness to join our Life and Disability team.
• The starting salary will be determined based on a combination of skills, education, and experience. The salary range is $100,000 – $122,000 per year. 

If you’re looking for a role that focuses on identifying and addressing the disability and wellness needs of our Life and Disability clients, this is the role for you! The Manager, Disability Client Relationships & Health and Wellness will design and utilize tools and resources to ensure a clear understanding of the unique needs of each client and will develop a plan to ensure those needs are met for the onboarding and retention of clients.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

This role is currently working hybrid from home and from our head office in Burnaby, BC. Apply this week if you would like to take on this role. 

Key Ways This Position Makes An Impact

The Manager, Disability Client Relationships & Health and Wellness will develop the roadmap for establishing and growing PBC’s marker position in Health and Wellness.

In this role, you will work on product/service road mapping with the Product and Innovation team and on sales strategy with the Group Business team.

The manager will ensure that the Health and Wellness products and services are understood, offered, and executed seamlessly.

You will assess and establish data requirements for PBC to understand and communicate the ROI behind Health and Wellness initiatives.

In this role, you will provide consulting services to clients regarding a broad spectrum of disability management issues, with the goals of helping to improve claim incidence, duration, and costs.

You will participate in the development and delivery of business proposals and client presentations for the acquisition of new clients.

In this role, you will collaborate with internal stakeholders to identify characteristics or challenges negatively impacting disability claims performance for existing clients in order to assist in improving claim results, thereby improving financial return.

Key Experiences You Bring To This Role 

• Bachelor’s degree in Disability Management, Occupational Health or related discipline.
• Strong expertise in data governance, analytics, and emerging AI applications.
• 5-8 years of related experience and success in the management/design of organizational health and welfare plans at a consulting or leadership level.
• In-depth knowledge of the disability insurance industry and the key players in Canada.
• Demonstrates strong ability to diagnose client issues, collaborate, and leverage related expertise to drive effective solutions, supported by exceptional executive‑level communication and presentation skills,
• Deeply proficient critical thinker with superior ability to surface underlying customer issues/concerns and identifying root causes in order to develop recommendations
• Works effectively with vendors and internal and external partners to reach practical agreements, and uses data to understand what’s happening, spot patterns, and support better decisions.
• Strong affinity, knowledge, and expertise with regards to the use of metrics and analytics to further understand trends, predict outcomes and drive change 

It’s preferred and considered an asset if you have: 

• Certified Disability Management Professional (CDMP) or Certified Excellence Professional (CEP) designation, or equivalent

If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

Please apply via our website this week at https://www.pac.bluecross.ca/careers

While we thank all applicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates. 

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to careers@pac.bluecross.ca. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.