Manager, Human Resources, Centre Of Expertise

 

PHSA Corporate

Vancouver, BC

 

 

The Manager, Human Resources reports to an HR Director works within a complex unionized healthcare environment, and is accountable for the effective and efficient functioning of the designated HR Centre of Expertise team and provides leadership; expert advice and counsel designate HR Centre of Expertise. The Manager is a key partner of the Director, and works closely with senior leadership, medical leaders, professional discipline leaders, program managers and directors across PHSA at the corporate and program level as well as external stakeholders, Ministry of Health and other HA leadership, to provide subject matter expertise, consultation, education and training, and support. Manages a high performing team of HR professionals to partner with HR staff and PHSA clients to achieve business outcomes. The Manager supervises staff and builds the strength of the team and coordinates the day-to-day processes and activities for areas of responsibility by guiding efficient use of resources and facilitating support as needed by team members; monitors budgets; develops, promotes and maintains relationships; participates in the development and implementation of related policies, procedures and programs; provides expertise, recommends and implements solutions to issues; ensures consistency and standardization of policy, practices and service delivery within PHSA. Collaborates with HR professionals, Managers and Directors within the HR team to ensure an integrated and seamless service delivery model. The Manager may carry a portfolio of clients and works collaboratively with management staff. Responsible for the overall workflow within the Centre of Expertise to ensure compliance of collective agreement language, time sensitive issues, HR policies, and processes & guidelines.

Specific Portfolio’s:

1. Talent Acquisition – Provide leadership, expert advice and counsel on full scope internal and external recruitment retention services for unionized and non-contract roles as well as career transitioning process and support. Monitor advertising and relocation budgets. Recommend and implement solutions to PHSA’s recruitment, onboarding and career transition issues. Work collaboratively as a business partner with hiring leaders, senior leadership, and the talent acquisition team regarding recruitment activities, developing marketing strategies and materials, identifying a candidate pool, prescreening candidates, development of interview questions, participating on interview panels, referencing candidates, advising on salary administration and candidate negotiation and placement for unionized and non- practice centralized internal recruitment service.

2. Leadership Development Provide leadership, expert advice and counsel on full-scope leadership development initiatives. Manage a team that includes facilitators, instructors, and course developers. Define, develop and facilitate a comprehensive organization learning strategy and related plans to meet organization priorities; and create standards related to assessment, curriculum design, implementation and evaluation. Develop and drive a leadership development approach that identify and prepare leadership for current and future organizational needs to develop organizational capacity and excellence in the areas of leadership development and competency. Conduct needs analysis using a variety of inputs including leaders to identify skill and learning gaps and recommend solutions. Actively participate in workshop facilitation and development initiatives as needed. 

What you’ll do

• Manage a team, setting goals and objectives and assessing/managing performance outcomes; use effective management techniques (e.g. coaching, mentoring, skill and leadership development, and performance management) to support the achievement of required outcomes and ensure adherence to both Human Resources and PHSA strategic goals and objectives.
• Implement team priorities with the Director, and assist team members to define shared and individual goals, meet target dates and ensure alignment of team goals with client needs and the PSHA HR Workforce Strategy. Implement, evaluate and provide input to the overall goals, objectives and operations of team.
• Provide leadership to the larger HR team in best practice by developing strategies, and implementing new or revised processes to provide service to clients and other HR business streams in meeting their business needs.
• Evaluate the performance of the designated team and respond to changing client needs by methods such as measuring the impact of the portfolio’s services and activities, conducting continuous assessments of the team’s activities, facilitating feedback within and across programs and responding to changing demands. Provide input into the development and implementation of quality improvement programs. Commit to supporting an integrated and seamless service delivery model by partnering and collaborating with other HR team members. Lead and/or support the integration of programs, services and process within HR and across PHSA
• Recruit, hire, and supervise staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with the Director; investigating work and staff issues; clarifying roles, outlining expectations, and evaluating individual and team performance in collaboration with appropriate internal stakeholders and Director.
• Provide leadership to staff though collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Coordinate and monitor requests for vacation, leaves of absences and sick time. Foster team spirit and recognition, trust and mutual respect.
• Build and maintain strong relationships with leaders and senior leaders within HR, other corporate departments and across PHSA to ensure alignment with the portfolio, HR and organizational priorities. 
• Keep abreast of current and future needs and trends for the portfolio including planning and working with leaders/managers/directors to identify their short and long-term needs, developing innovative strategies, advises, on best practices, and developing and implementing strategic plans.
• Monitor industry trends and recommend enhancements to existing strategies and services. Oversee continuous process improvement and transformation change initiatives for portfolio.
• Oversee centre of expertise’s related programs, campaigns and special projects. Manage outsourced providers and temporary staff for initiatives/projects as required.
• Represent PHSA at a variety of forums including attending external PHSA provincial and regional meetings/conferences, Ministry of Health initiatives, and other third party stakeholders and Health Authorities and advocate the interests of PHSA and maintaining and developing networks.

What you bring

 

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in Human Resources or a related field supplemented by seven (7) to ten (10) years of progressively more senior experience including a minimum of three (3) years at a leadership level.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples within social and health contexts. This includes significant understanding of Indigenous-specific mandates and a commitment to addressing and mitigating Indigenous-specific racism and discrimination. The role involves actively embedding Indigenous Cultural Safety and Humility into daily practices and fostering a diverse and inclusive team environment. Additionally, it requires practical expertise in engaging with diversity, promoting equity, and advancing inclusion (DEI) initiatives.
• Demonstrated practical knowledge and understanding of legislative obligations and provincial commitments relevant to PHSA Corporate, based on foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, and the BC Human Rights Code. This includes understanding how these obligations intersect across the healthcare system and applying this knowledge to support team compliance and operational effectiveness.

Core Competencies

• Possesses a strong understanding of Indigenous-specific racism and broader systemic racism within the colonial health care structure. Demonstrates practical leadership in identifying and addressing barriers, promoting an environment of belonging, and ensuring Indigenous Cultural Safety. Actively engages in action-oriented practices to address Indigenous-specific racism and dismantle systems of oppression, while also confronting broader issues of racism and discrimination. Exhibits strong DEI and anti-racism skills to lead by example, fostering a culture of continuous learning, equity, inclusion, and belonging within their team.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Demonstrates the LEADS competencies, excellent communication skills with the ability to facilitate, negotiate, and influence others to achieve resolution. Ability to supervise and lead staff. Ability to establish courses of action for self and other that are results oriented.
• Commitment to the value of continuous learning. Demonstrates leadership competencies including facilitating team effectiveness and team members’ professional development. Ability to respond to the need of stakeholders supported by an acute awareness of impact of actions.
• Ability to create and execute relevant strategic human resource plans. Excellent organizational skills including the ability to prioritize workload to meet deadlines. Ability to problem-solve with a global perspective in order to incorporate the organizations’ systems and strategies when developing viable solutions to problems.
• Ability to deal effectively with all levels of staff. Ability to use related equipment including HR information systems, word processing, spreadsheet, database and internet tools.

Role Specific Qualifications:

1. Talent Acquisition - • Solid understanding of best practice recruitment process and solutions, related human rights legislation, and applicable collective agreements.
2. Leadership Development • Significant experience in developing and executing leadership and learning strategies and solutions in large, complex environments. Familiar with 70/20/10 learning principle and Kirk Patrick evaluation model for measures learning ROI

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-time

Salary Range: $108,147 - $155,461 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 4C1
Closing date: Applications accepted until position is filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition #: 198144E

 

What we do

 

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on May 5, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.