Media Production Coordinator, Learning & Development

 

Media Services
Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.      Reporting to the Director of P3 & Operations,  Inter-Campus Operations  department within the Provincial Health Services Authority (PHSA), the Media Production Coordinator has the responsibility for the coordination and production of high quality media resources.  The Coordinator is also responsible to ensure quality media services including recommending the purchase of studio equipment and on-site meeting room media equipment, and supervising its installation, maintenance and providing instructional support for Digital Media Specialists, technicians and staff, as appropriate. The Coordinator also seeks opportunities at C&W and other PHSA agencies to provide technical and production services that contribute to the revenue requirement of the department.  The Media Production Coordinator coordinates and supervises the activities of Media Production and Services support personnel including on-call/contract media technicians, student assistants, and volunteers.

Scope and Complexity

• Using considerable creative, organizational and technical skills, the Media Production Coordinator provides consultation to clients in the planning, coordinating, supervising and producing video/multi-media productions as well as providing professional photography to support classroom teaching, e-learning, communication, public information and research needs of all departments and areas (such as the Child and Family Research Institute, Foundations, and other PHSA agencies).
• The Coordinator has to be able to communicate with clients to understand their needs and goals and has to translate the client’s idea (such as a video program) into a program concept that will meet the desired outcomes. The Coordinator develops and executes a workable plan for the production, including budgeting, determining resources needed and setting timelines. The Coordinator must be able to provide clear direction on the script development, organize the production events, digital editing, and provide final versions.
• The Coordinator is working with clinical staff and physicians who rely on specific technical knowledge and expertise for decisions on media production and  meeting room services that are appropriate to meet their goals and their budget.  As this position is unique within C&W, staff ability to rely on the Coordinator’s expertise is very important.  The consequences of error would include significant waste of resources and time, and inability to meet the needs of clinical programs.  Errors in technical support and service (such as recording events) may result in the inability for clients to meet their educational goals or present information effectively.

Communications

• The Coordinator must develop methods to ensure clear communication with clinical staff, educators and physicians to plan, develop and produce photos and videos that meet their needs for teaching students and staff, patients and families and for clinical records purposes.
• The Coordinator must communicate with staff, physicians, etc. regarding their need for classroom/auditorium recordings, technical support for Grand Rounds, presentations and classes. The Coordinator also must provide clear written instructions and be able teach staff effectively on the use new  meeting room presentation equipment.
• The Coordinator must be an effective team player with other Inter-Campus Operations staff, educators, clinical staff, physicians, e-learning developers, etc. in the provision of high quality educational resources. Considerable tact and sensitivity is required in interactions with patients and families who are subjects of some videos and photos to create and maintain a safe and comfortable environment for them.
• The Coordinator communicates meeting room and studio needs with suppliers, in order to recommend purchases and provide appropriate equipment for the site. The Coordinator communicates with external users (such as other PHSA agencies, UBC faculty and staff, Foundations, etc.) regarding their need for onsite  meeting room /auditorium recordings, technical support for events and meetings. The Coordinator must maintain contact with other industry professionals regarding industry standards, new technologies, etc.

What you’ll do

• Plan and work collaboratively with management, medical staff, employees in all departments and other community members to promote patient and staff education through the use of current media technology.
• Coordinate the production of medical, scientific, promotional and educational multimedia programs such as videos, cd-roms and DVD’s. Production duties include project budgeting, planning, script writing, coordinating, studio and location lighting, directing participants, video taping, sound recording, editing, titling, compositing in addition to analog to digital conversions, Media creation, duplication, labeling and graphic design.
• Consult with the Director on interviewing and hiring technicians and supervises on-call/contract media services Digital Specialists, technicians as well as students on practicum placements from media study programs in educational institutions that are formally affiliated with the Provincial Health Services Authority.
• Select and utilize a variety of professional video equipment such as digital/broadcast cameras, professional lighting and sound recording equipment, digital non-linear editing equipment and computers such as MAC and PCs.
• Produce professional photographs to be used in educational applications, public relations patient records, scientific/medical publications, staff and public event coverage, utilizing a variety of professional digital and 35 mm cameras and professional electronic studio and location flash equipment.
• Perform analog to digital conversions of existing media such as 35 mm slides, prints, negatives and videos to various digital formats. Perform custom adjustment and digital manipulation of images using current photographic software.
• Maintain standards of quality control by performing tasks such as training users on the correct operation of equipment available by loan or in the classrooms, providing technical support and troubleshooting when equipment is used at events.
• Coordinate the recommendation, purchase, installation and maintenance of all media equipment for on-site meeting room. Provide instruction and instructional resources for users of new meeting room equipment
• Responsible for inventory of all media and production hardware and software, and updating and maintaining inventory.
• Assist the Director, Education Resources and Services with the budget process by recommending equipment and supply purchases to support media production and to meet classroom needs. As there is a revenue requirement for these services, the Coordinator must also seek revenue opportunities and assess pricing of services appropriately to meet revenue targets.
• Continually reviews new media/production techniques/technologies, etc., for possible departmental upgrade and evaluates equipment when available from vendors through arranged vendor demonstration/in-services.
• Make recommendations to obtain technologies for meeting rooms to meet hospital needs in a cost efficient manner.
• Develop new and/or modify existing techniques such as production techniques, utilizing computer technology by performing tasks such as identifying area requiring development and/or modification, making recommendations and advising staff of changes upon implementation.
• Assure appropriate permissions and/or copyright procedures are followed for all photos and productions. Use the appropriate Service Level agreement in all projects.
• Upgrade professional knowledge and skills on a continual basis.
• Perform other related duties as assigned.

What you bring

 

Qualifications

• Minimum qualifications include a diploma or degree from a recognized postsecondary institution in multimedia production plus five years recent related experience coordinating media productions or an equivalent combination of education, training and experience.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Media Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Superior knowledge of computer and media hardware/software and production experience are essential. As instructional videos or photography sometimes take place in clinical situations (such as in the operating room), knowledge and adherence to proper infection control and other procedures in these environments is required.
• Ability to recognize and set priorities, and to plan, coordinate and organize own work and the work of others. Expertise in planning, creating and supervising professional, high-quality media productions. Expertise trouble shooting in both PC and Mac platforms.
• Advanced knowledge in PC programs and Mac programs, expertise in providing technical classroom services, ability to work collaboratively with individuals who possess varying degrees of technical knowledge , ability to operate photo, video, editing and other equipment for professional results, ability and willingness to learn new technologies, ability to multitask in an environment with frequent interruptions, ability to communicate effectively both verbally and in writing, physical ability to carry out the duties of the position.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time
Salary Range: $69,218 - $99,501. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak Street, Vancouver BC V6H 2N9
Closing Date: Applicants accepted until position is filled
Hours of Work: 08:00-16:00 Monday-Friday
Requisition #: 197671E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on April 28, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.