Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.  

Within the context of the Provincial Digital Health and Information Services (PDHIS)  lower mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other lower mainland consolidated services (VPPL), the Device Analyst reports to the Manager or designate, this is a professional level job that works with independence within a multi-site health care environment.  For the assigned portfolio, the Device Analyst utilizes a broad based understanding of PDHIS supported device/solutions, device and application integration and system relationship; release/change management processes, concepts and tools; and ITIL knowledge in in order to carry out in-depth analysis on complex systems/applications.  The Analyst gathers detailed information from clients, completes impact analysis, translates business needs into technical requirements and applies multiple technical solutions to business problems; troubleshoots, problem-solves and analyses system incidents, examines and identifies issues and formulates solutions; and participates on complex large/medium initiatives and projects.  Creates and implements detailed work plans, procedures and process, and carries out testing, evaluation and configuration.  Collaborates with PDHIS colleagues, clients and vendors as needed.  Ensure completion of own work assignments and refers issues to supervisor.

Duties/Accountabilities:

1. Responds to system incidents and other tickets via the service desk by performing tasks such as gathering information and feedback from user department, investigating and prioritizing incidents and tickets according to potential impact, analyzing and diagnosing problems and formulating solutions, escalating unresolved incidents and tickets as required, and communicating progress on tickets to the service desk, customers, and/or other teams.
2. Functions as intermediate device analyst by working on complex large/medium initiatives and projects that have a significant impact on client departments by providing advice, reviewing work requests and analyzing requirements and feasibility, identifying conflicting requirements and completing an impact analysis, estimating tasks and timelines, workflows and calculating cost estimates and making recommendations.  Carries out the data and process modeling activities, and develops complete device solution/application(s) and support of the device solution/application.
3. Develops and implements detailed work plans, sets schedule based on priorities and staff availability/requirements, and prepares project status reports and presentations.  Participates in the creation of project charter for client and PDHIS sign off, bringing together project resources for discussions, and with monitoring project team's progress.
4. Collaborates with, and represents PDHIS to, clients and others by methods such as developing and maintaining relationships with clients and other stakeholders, attending meetings to provide input into the operational requirements of the area, meeting with senior staff/leaders to determine priorities and needs; assisting clients in identifying technical/system deficiencies, providing options and presenting to decision makers, negotiating with client departments and other project teams, and providing user training as required.  
5. Drafts standard operating procedures, processes, and formal documentation by methods such as establishing device and solution setups, installs, troubleshooting standards and procedures for use by PDHIS and user departments, writing comprehensive operating documentation, preparing complex test plans for review and approval, and developing procedures steps, such as recovery and maintenance procedures.
6. Liaises with vendors and appropriate stakeholders by researching and evaluating new solutions or version upgrades, working with vendors to ensure service levels meet standards, and communicating with vendor or third party services personnel to identify, isolate and resolve problems.  Contributes to development of Requests for Proposals (RFP) documentation. Support solution implementations and upgrades by following the change control process; performing technical testing, engagement of other teams for testing and planning as needed, go live planning and support.
7. Works with various PDHIS team members to ensure device integrated solutions and represents team/PDHIS in various initiatives across the organizations as a device/technical resource.
8. Performs a variety of duties related to solution and device testing, evaluation, configuration and overall support as required.
9. Documents own work and actions taken, updates assigned ticket information with client provided information, maintains accurate team records, and updates information related to workflows in accordance with standard operating procedures.  Creates and updates documentation to internal websites and SharePoint sites.
10. Attends team meetings, participates in team discussions and projects, and actively participates in continuous quality and process improvement activities by reviewing job workflow, reporting system issues and errors, and providing input/feedback to the Manager such as identifying roadblocks and inefficiencies, and proposing possible solutions.
11. Assists with the implementation of clinical applications by performing duties such as building application initialization files, developing and executing test plans and scripts, developing application documentation, developing user training support and documentation and development of downtime and disaster recovery procedures and by verifying that programs are functional and consistent with client requirements.
12. Performs other related duties as assigned.
    
    

Qualifications:

Education, Training and Experience

• Graduation from a recognized degree or diploma program in Computer Science, plus three (3) years' recent related experience, or an equivalent combination of education, training and experience.  

Skills and Abilities

• Ability to organize work.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.