About Pacific Blue Cross
Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.
We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.
Perks
- Work-life balance with flexible working hours of 7 hours per day, Monday to Friday (i.e., 35 hours per week).
- Paid vacation starts at 3 weeks per year, and increases with years of service.
- Hybrid work environment (i.e., a combination of work from office and work from home days).
- Generous benefits, including extended health and dental. These benefit premiums are 100% paid by PBC.
- Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!
About the Position
- We are searching for 1 temporary (up to 12 months) Administration Clerk, Group Services supporting our Group Services team.
- This position is unionized and part of the CUPE 1816 Bargaining Unit. This position is paid at hourly rates and receives wage increases in accordance with the Collective Agreement. The wage for this position is: $3,990 - $4,396 per month.
Job Summary
Under the close supervision of the Team Leader, Member Administration and Assistant Manager, Group Services, performs a variety of administrative support functions and contributes to the smooth and effective operation of the department by triaging incoming work requests and pulling and disseminating work reports. Fills group supply orders. Processes a high volume of incoming work requests. Keys manual transactions. Provides administrative and clerical support to Group Services.
Job Duties
Processing Work Requests
- Monitors incoming Group Services correspondences and triages them into the appropriate workflow. Tracks and records work request types to monitor department volume.
- Receives, investigates, and redirects returned mail.
- Triaging incoming work requests, troubleshoots suspended jobs in workflow tool and initiates fixes to resolve.
- Keys basic manual transactions into enrollment system.
- Prepares and reviews earnings reports for select groups.
Report Generation and Distribution
- Prepares, reviews, and distributes reports in accordance with established procedures.
Group Supplies Administration
- Receives and fills supply orders from internal and external stakeholders for group benefits booklets and related documentation. Receives and sorts ID cards. Prepares materials for outgoing mail. May order ID cards for select groups on request.
- Fills booklet requests for select groups.
General Department and Team Support
- Orders and maintains an inventory of internal department stationery and supplies. Administration Clerk, Group Services
- Maintains department photocopiers and printers in working order; troubleshoots basic equipment malfunctions and escalates issues to IaTS as needed.
- Provides general clerical support to the department by filing electronic and physical documents and other department material using established filing systems and procedures.
- Conducts culling of terminated and closed files. Prepares archived department files for offsite storage.
- On a one-to-one basis, supports new employees by demonstrating the execution of specific tasks and duties, and sharing knowledge and experience on request.
- Performs other assigned duties related to the provision of administrative and clerical support which do not affect the rating of the job.
Qualifications:
- High school graduation, or equivalent
- Keystroking skills of 6,500 ksph
- Demonstrated proficiency in the use of basic Word and Excel
- 6 months of previous related experience in an office administration or clerical position
If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.
Please apply via our website this week at https://www.pac.bluecross.ca/careers
While we thank all applicants for their interest, only short-listed candidates will be contacted.
Diversity, Equity, and Inclusion
PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.
We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.
To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to careers@pac.bluecross.ca. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.
