Manager, Enterprise Clinical Informatics

 

Clinical Informatics

Vancouver, BC

 

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

 

The Manager, Enterprise Clinical Informatics reports to the Director, Clinical Informatics and plays a critical, strategic leadership role in the Clinical and Systems Transformation (CST)and plays a critical, strategic leadership role in the Clinical and Systems Transformation (CST) Initiative across Provincial Health Services Authority, Providence Health Care and Vancouver Coastal Health, the VPPs. The Manager oversees a team of Clinical Informatics Specialists (CIS), provides expert clinical consultation and direction to operations, providers and practice leaders of their specialty area and serves as the lead strategic liaison between CST, VPP, Professional Practice and other key partners.

 

The Manager is pivotal in maintaining the Enterprise integrity of the specialty build within the CST Cerner system through critical consultative leadership and clinical informatics expertise to lead future transformation and optimization projects related to their area of specialty. The role is responsible for the planning and direction at the multi-health authority Program/Specialty Level and with all CST work streams to ensure the scale and fundamental nature of clinical transformation required are understood at appropriate leadership levels, the achievement of CST drivers/goals and the delivery of a well-planned strategy in collaboration with the health organization and VPP leaders.

What you’ll do

• Provide leadership to CIS and other staff, other specialty teams, designated operational leaders, physicians, and project consultants/staff through collaborative coaching, guiding and modeling key behaviours and strategies to encourage dialogue and provide guidance and advice to facilitate resolutions to work issues. Implement effective performance development and performance management processes including delivering informational and educational programs.
• Provide supervision, leadership, guidance and support to CIS’s within a designated portfolio. Monitor and approve requests for leaves of absence, overtime, vacation and/or sick time. Oversee all aspects of human resources management within the portfolio, in partnership with HR such as investigating work and staff issues, hiring, training and evaluating staff and initiating disciplinary action up to and including termination.
• Administer policies and procedures, implement corporate initiatives including related programs and services. Participate in labour relation issues such as the grievance process and essential services planning. Attend and/or participate in third party hearings as a representative, as required.
• Provide clinical informatics leadership to relevant operational leaders, physicians, partner groups and CST to ensure information technology design and future state workflows utilize the best opportunities to support and transform clinical practice, education, administration and research across the continuum of care and across specified programs and/or specialties within VPP.
• Drive best practice and best clinical outcomes for the program(s)/services within the designated area of responsibility by collaborating with partners across the Lower Mainland to lead design that is based on best evidence and professional standards and meet organizational requirements. Evaluate and monitors success to ensure effective implementation of quality and system improvements.
• Provide oversight to maintain the enterprise integrity of the specialty build within the CST Cerner system and lead futures transformation and optimization projects related to their area of specialty. Lead broad partner groups across the three health authority to identify clinical and business requirements. Facilitate consensus, consult, negotiate and share information to achieve a common, comprehensive, enhanced and standardized future-state electronic health record that addresses the needs and strategic directions of the overall program(s)/service line(s)/portfolio(s).
• Facilitate health organization teams in validating the required data elements for measurement of process and outcomes and ensure they are incorporated into system design and used to transform clinical practices across the health authorities. Collaborate on the development of relevant design standards, nomenclature, coding, decision support, quality assurance and testing activities.
• Recommend prioritization for intake processes. Identify clinical risks and provides detailed analysis of situation and escalate following established issues/risks escalation process. Provide regular status updates, project deliverables, and outcomes.
• Lead the ongoing assessment post-implementation to enhance clinical adoption to maximize the benefits and increased patient safety related to the design and usage of the information system by monitoring system reports and by sharing and escalating these as appropriate at the program/specialty level. Perform audits to ensure users are using the system as intended and recommends corrective actions as appropriate.
• Liaise with, guides and provides consultative direction within the designated area to ensure clinical processes for future state design are aligned with the CST drivers and the regional program/specialty areas. Problem-solve and address potential barriers to success.
• Lead the facilitation, localization and implementation of program/specialty level workflow changes pertaining to clinical practice changes and implementation of new or revised policies, procedures, protocols and clinical processes impacted by the new clinical information system for the specified program/specialty.
• Lead the ongoing development and maintenance of clinical education material and provide new and on-going education to new and current users of system changes with support of CIS’s.
• Collaborate with the program/specialty and unit leadership with the process to ensure readiness for implementation and support change management and learning strategies. Apply and provide informatics expertise to the development and operationalization of a framework to manage, govern, and sustain clinical content.
• Participate in the development and maintenance of current and future state clinical content (e.g. order sets, care pathways, etc.), workflows and all necessary linkages to recommend appropriate clinical decision support interventions (CDS) and workflows.
• Collaborate in the development of annual capital and operating budgets to complement strategic directions. Manage operating budget, monitor expenditures and initiate corrective action, as required.
• Lead the ongoing assessment post-implementation to enhance clinical adoption to maximize the benefits and increased patient safety related to the design and usage of the information system by monitoring system reports and by sharing and escalating these as appropriate at the program/specialty level.
• Develop, implement and communicateinformatics related policies, procedures and workflow changes with health organization partners apply informatics expertise to approaches for knowledge management.

What you bring

 

Qualifications

• A level of education, training, and experience equivalent to Bachelor’s degree in nursing, health sciences, health information or health administration profession, with seven (7) years’ recent related experience leading major clinical systems design, quality improvement initiatives and/or implementation, clinical informatics experience, including two (2) years’ experience in a supervisory/leadership role in a large complex healthcare environment. Valid BC Driver’s License and access to a personal vehicle for business-related purposes.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Clinical Informatics contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Demonstrated knowledge of organizational MI clinical and administrative workflows. Strong understanding of clinical information/data and how these are managed, used and operationalized within a clinical information system. Demonstrated knowledge and skill in the implementation of evidence-based practice in a clinical setting. Demonstrated leadership in clinical and policy change. Broad knowledge of the applicable standards of practice and guidelines for clinical practitioners. Broad knowledge of clinical process, workflows, clinical services delivery and patient/client satisfaction determinants. Demonstrated clinical informatics expertise with the ability to apply systems and critical thinking. Demonstrates strategic, creative and strong analytical and organizational skills. Uses effective leadership, facilitation, communication and negotiation abilities to achieve consensus, resolve conflict, achieve desired outcomes and address potential barriers to success. Demonstrated ability to create and execute plans and ensure timelines are met while working with a variety of partners. Ability to supervise and provide work direction and/or guidance to staff and other partners. Exercises initiative, self-direction and problem solving abilities to identity gaps and opportunities for improvement. Demonstrated ability to communicate effectively, both verbally and in writing to variety of internal and external partners. Demonstrated knowledge of Lean or related process improvement principles. Demonstrated experience with functional requirement assessment. Ability to operate related equipment including applicable software applications. Physical ability to perform the duties of the position.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Supports team members on their ongoing learning journey, ensuring education strategy for team/department to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety at a practical level.
• Ensure integration of the legislative obligations and provincial commitments into policies, procedures and programs prior to engaging IH teams/departments.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $108,147- $155,461 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak, Vancouver, BC V6H 3N1
Closing date: Applications accepted until position is filled
Hours of Work: 08:00 -1600 (Monday to Friday)
Requisition #: 197277E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on April 20, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.