Provincial Access Manager, Cardiac Services BC

 

CSBC Provincial Services Programs

Vancouver, BC

 

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient and employee safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Cardiac Services BC (CSBC) is charged with facilitating timely patient access to cardiac procedures, ensuring excellence of outcomes, and supporting the clinical implementation of innovations in cardiac care. This role is critical in CSBC’s efforts to improve access and optimize resource utilization across the health authorities.  Reporting to the CSBC’s Provincial Clinical Director, the Provincial Access Manager is responsible for leading the development and design of systems that ensure that patients have access to specialized cardiac services when they need them.  The Provincial Access Manager is also responsible for overseeing the performance of the provincial access system, including monitoring waitlists, working with sites to identify and resolve issues, and promoting the performance of the cardiac services network throughout the province.

What you’ll do

• In partnership with the CSBC Provincial Executive Director (PED) and Provincial Clinical Directors:
  • Identifiy and lead a provincial access strategy for all cardiac procedures and speciality areas.
  • Identify a provincial access strategy to ensure equity across all cardiac procedural and non-procedural programs.
  • Develop principles for decision-making and narrative templates to guide site discussions with patients and/or physicians in steering the re-referral or transfer of patients from site to site.
• In partnership with the CSBC PED, CSBC Provincial Clinical Directors, and site program leaders:
  • Establish, implement and sustain standardized definitions for access management in all cardiac program areas. Develop ongoing communication strategies and processes for dissemination, ensuring all provincial stakeholders are informed of current and new initiatives pertaining to access.
  • Establishes standardized definitions for access management in all cardiac procedural and non-procedural programs.
• Monitor waitlists across all cardiac program areas and responsible for the ongoing reporting to the CSBC Clinical Directors, cardiac sites and PHSA/CSBC, including troubleshooting and facilitating solutions related to patient access.
• Inform the development and monitor access indicators for all cardiac procedures and clinical service delivery, monitor and interpret real time data as available, observe for trends, and identify access issues.
• In collaboration with the CSBC Clinical Directors and the cardiac sites directors, provide recommendations to improve access for patients on a continual basis.
• Work with the CSBC PED and Clinical Directors in strategic engagement with Surgical Patient Registry, BC Emergency Health Services, the BC Patient Transport Network (PTN), PHSA, and the BC regional health authorities to ensure alignment with other clinical areas with respect to access management.
• Provide leadership and direction to the triage co-ordinators/patient navigators and the cardiac programs, ensuring a provincial lens is brought to all strategies, enabling optimal utilization of provincial capacity for all cardiac program service lines.
• Lead the development, implementation, and management of education initiatives and training to support the triage coordinator group. Ensure ongoing orientation to any changes, additions or deletions within the CSBC information system.

What you bring

 

Qualifications

• A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or other relevant health care discipline.  Eligibility to register with appropriate professional college.  Master’s degree in health or business administration is an asset.  A minimum of five (5) years of recent related cardiac services and project management experience.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within CSBC Provincial Services Programs contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). 

Skills & Knowledge

• A broad knowledge of health care delivery systems with demonstrated ability and experience in managing strategic planning of health system initiatives and comprehensive knowledge of cardiac clinical care. 
• Excellent communication skills to function within a complex interdisciplinary environment, including ability to communicate with the physician and nursing communities, as well as with other health care professionals.
• Excellent interpersonal, oral and written communication skills with the ability to communicate complex ideas in simple terminology. 
• Ability to understand and clearly relate technical information and principles of operation to other members of the organization.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time (Until November 2027 or Until Return of Incumbent)

Salary Range: $108,147 - $155,461 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: 08:30-16:30 (Monday to Friday)
Requisition #: 196916E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services 

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on April 8, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.