Operations Manager

 

Provincial Specialized Programs

Vancouver, BC

 

Are you ready to make a difference? The Provincial Specialized Programs, a dynamic Provincial Health Services Authority program, administered on behalf of the Ministry of Health seeks passionate individuals to join us in providing access to the Expensive Drugs for Rare Diseases (EDRD) process and the Provincial Retinal Diseases Treatment Program (PRDTP).

 

At our core, we aim to cultivate vibrant communities where everyone can achieve optimal health and well-being—right where they live, work, learn, and play.

 

If you're driven by the desire to create positive change and contribute to healthier communities, this is the opportunity you've been waiting for! Apply now to join our innovative team and serve over 25,00 patients across British Columbia.

 

Reporting to the Director, Provincial Specialized Programs, the Operations Manager leads all operational components of the Provincial Specialized Programs portfolio. These programs are administered by the PHSA on behalf of the Ministry of Health and include the province-wide Expensive Drugs for Rare Diseases (EDRD) process, and the Provincial Retinal Diseases Treatment Program (PRDTP). Access to treatment services is time sensitive, significantly high cost relative to most health care services, continuously evolving and expanding in clinical evidence, scope and coverage, coupled with significant day-to-day issue management. The Manager develops and implements operational plans, processes, and infrastructure to support the day to day administration of two very separate and autonomous programs. The Manager works closely with the Director to align all operational program components with strategic plans and clinical policy. The operational components include but are not limited to: oversees an operations team, operational policies and procedures; establishes, monitors, and manages the program budgets; establishes and maintains service agreements with service providers, experts and health partners; initiates and operates advisory committees and working groups tasked with reviewing and recommending new drug treatments, guidelines, and patient specific treatment plans; maintains program applications; conducts program analysis, evaluations and reporting; supports program projects, and oversees invoicing and bi-weekly program payments to physician specialists, pharmacies and pharmaceutical companies. The Manager supports program development, quality improvement, analytics and evaluation, planning and execution of policies and processes to ensure that the Provincial Specialized Program areas are clinical and cost efficient and effective. The Manager collaborates with the PHSA Executive Director, Ministry of Health leads, Physician leads, and other PHSA and regional Health Authority leaders as needed. Also consults and works with external stakeholders including third party providers including hospital and community pharmacies and program specialists.

What you’ll do

• Maintain, monitor, refine and is accountable for existing operating processes, systems and committees/working group structures to ensure timeliness of data entry, reporting, service utilization and provider payment.
• Manage day to day operations of the program by establishing priorities, and assessing and monitoring staffing requirements and supplies. Develop and implement operational improvement recommendations on service delivery, staffing levels, and processes.
• Take immediate action on all specific patient access to care, adverse outcome events, and quality of care issues in collaboration with team members, service providers and/or medical staff.
• Monitor and analyze access to care requirements and collaborate with physician providers and regional Health Authority leaders to facilitate reasonable access to services.
• Provide management oversight, interpretation and control of external service provider agreements and contracts with all third party providers including physician specialists, hospital and community pharmacies and, pharmaceutical companies.
• Oversee the designated finance and operations functions including developing the annual budget, monitoring fiscal performance, planning and adjusting operations and/or staffing to meet performance targets, approving expenditures, and ensuring preparation of summaries for fiscal reporting; continuously explore and review opportunities to reduce costs and improve access;
• Oversee bi-weekly Cycle Run Invoice Payments for timeliness and completeness; monitor audit and management reports; resolve issues related to invoicing with physician office, pharmacy or drug manufacturers.
• Coordinate and facilitate Clinical Subcommittees, Advisory Committees, and all working group meetings by ensuring documents for meetings are complete with sufficient detail to generate clear recommendations; recommendation are submitted for decision; decision are implemented and regularly monitored.
• Establish, develop and maintain strategically important external relationships with regional Health Authorities, Ministry of Health, pharmacies and physician’s offices, vendors, and interprovincial provincial programs; acts as a liaison with MoH designated program resources to resolve issues.
• Lead direct reports using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards. Investigate work and staff issues and initiates disciplinary action up to and including termination according to established HR practices in PHSA.
• Manage and monitor the progress of external consultants and ensures achievement of the agreed upon objectives/deliverables within approved financial parameters.
• Develop and distribute program communications.

What you bring

 

Qualifications

• A level of education, training, and experience equivalent to a Master’s degree in Health or Business Administration, Leadership Management, and/or Systems. Minimum (5) years’ experience in progressive management role in Health Care and/or Business.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within the Provincial Specialized Programs contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Demonstrated successful management of projects, change management, and utilization of key performance indicators.
• Demonstrated “results-orientated” skills related to relationships, influence management, and the ability to have working teams arrive at consensus.
• Demonstrated ability to work independently. Extensive experience necessary to problem-solve and develop viable solutions to systems and clinical software applications.
• Superior data management, analytical, problem-solving and systems analysis skills including the ability to resolve complex issues and synthesize related data/information and present information in concise meaningful ways.
• Demonstrated success in the implementation of a project that required work with interdisciplinary groups and physicians is an asset for this position.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time

Salary Range: $108,147 - $155,461 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1770 West 7th Avenue, Vancouver, BC, V6J 3Y6
Closing date: Applications accepted until position is filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition #: 196264E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on March 24, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.