Salary Range: $106,026-$152,413/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Job Summary:

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of people living in BC. PHSA embodies values that reflect a commitment to excellence.

The Manager, Critical Incident Stress Management (CISM) Program reports to the Director of Employee Health and Wellbeing, and is accountable for leadership, administration, and evaluation of the CISM Program at BCEHS. The role supports the provision of a safe and healthy workplace through the development, enhancement, and oversight of employee health initiatives, with a particular focus on the CISM peer support program aimed at promoting employee health and psychological well-being. The role is responsible for the monitoring and evaluation of CISM Program, including establishing metrics and benchmarks and developing/revising CISM policies and procedures.  

The Manager provides leadership for both the CISM peer support program and the counselling services portfolio, ensuring an integrated and coordinated continuum of care following critical incidents and cumulative stress exposures. The role leads and manages clinical and operational standards, service delivery models, and quality assurance processes to ensure timely, ethical, and evidence informed supports for employees.

The role promotes and fosters services that enable client groups to achieve their business outcomes and participates in the development and implementation of related policies, procedures, and programs connected to CISM activities. Accountabilities include supervising and guiding staff in ways that support motivation, morale, commitment, and a strong team environment; providing input into departmental goals, objectives, and operations through feedback and recommendations to the Director of Employee Health and Wellbeing; and managing the designated budget, monitoring expenditures, and taking corrective action as required.

Duties/Accountabilities:

• Develops, monitors, and delivers programs and initiatives that address critical incident stress management, health promotion, mental health, and manages the development, implementation, evaluation and continuous improvement of education and training programs related to employee health.  Coordinates and manages CISM Program to ensure consistency of practice, procedure, and evaluation of outcomes.
• Communicates and maintains relationships with key internal and external partners in order to negotiate contracts, expand program, and obtain funding and support for new initiatives. Negotiates with external vendors and suppliers regarding equipment and services requirements to meet critical service delivery outcomes.
• Ensures on-going development of program and indicators by overseeing statistical analyses and development of metrics used in meeting goals and targets.  Identifies specific metrics in support of the development of a performance orientated culture.  Evaluates the performance of the CISM Program and responds to changing client needs by methods such as conducting continuous assessments of the team’s activities, facilitating feedback within and across programs, and responding to changing demands.
• Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with the Director of Employee Health and Wellbeing; investigating work and staff issues; and clarifying roles, outlining expectations, and evaluating individual and team performance in collaboration with appropriate internal partners.  Provides leadership to staff through collaborative coaching, guiding, and modeling key behaviours and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues.  Coordinates and monitors requests for vacation, leaves of absence and sick time.  Fosters team spirit, trust and mutual respect.
• Develops and monitors an annual budget for the CISM Program.  Maintains annual budget for designated programs/projects and its expansion and manages expenditures to ensure operating requirements are met and excellence in service provision is achieved.
• Ensures effective oversight of counselling services, including service contracts (where applicable), clinical governance considerations, confidentiality standards, and appropriate case escalation pathways.
• Coordinates and manages multi-disciplinary project teams responsible for implementing CISM initiatives.    Promotes a culture that encourages a healthy work environment, individual responsibility and personal commitment to health and safety.
  
  

Qualifications:

• A level of education, training, and experience equivalent to a Master’s Degree in a related discipline e.g., Counselling, Psychology, Social Work, Clinical or Health Sciences, supplemented by five to seven (5-7) years of progressive leadership experience in mental health services, critical incident response/CISM programs, and workplace psychological health and safety.    
• Demonstrated ability to manage multidisciplinary teams (clinical and/or peer-based).
• Demonstrated ability to manage program budgets and operational planning.
• Demonstrated ability to develop policies, procedures and performance metrics.
• Knowledge and understanding of mental health and wellbeing principles, theories, concepts, and contemporary and best practice approaches in occupational health and wellness
• Strong focus on trauma-informed and culturally competent practices
• Superior conceptual, analytical, and reasoning skills
• Knowledge of relevant legislation and regulations pertaining to occupational health and safety.
• Excellent decision-making skills with the ability to establish and implement priorities and the ability to adapt and be flexible to changing priorities and demands
• Ability to lead a team and demonstrate excellent interpersonal skills.
• Aptitude for progressive, creative, and innovative thinking
• Effective communication skills and the ability to understand and effectively communicate with others at all levels of the organization.
• Ability to use related equipment including information systems, word processing, spreadsheet, database, and internet tools.