Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The position supervises more than ten (10) Accounts Receivable staff by performing duties such as dealing with staffing issues related to scheduling, work assignments, orientation, training, staff selection and performance evaluations. Works with the Coordinator or designate, as required; checks and verifies information received and processed, oversees month end input into the General Ledger, maintains established period and fiscal deadlines, directs the billing and collection of a variety of accounts, prepares account reconciliations and utilizes a variety of advanced spreadsheet software applications, word-processing software, and various computerized information systems, in accordance with established procedures.

 

Candidate will be joining our customer service team in a fast-paced environment answering client inquiries, managing multiple inquiry lines, resolving escalations and processing payments.

Duties/Accountabilities:

1. Supervises the work activities of designated staff by performing duties such as scheduling and coordinating work assignments and staff, approving time off and relief coverage, checking and prioritizing work, providing guidance and advice to facilitate resolutions to work problems, correcting problems as required and monitoring operations to ensure department standards are met.
2. Carries out various staffing functions related to performance evaluations, orientation, training, staff selection and disputes by methods such as completing employee performance evaluations to promote quality work performance, determining orientation and training requirements, assisting with staff selection by sitting on interview panels, providing input regarding evaluation of candidates and documenting performance problems for Coordinator or designate’s attention and follow up.
3. Ensures the accuracy and timeliness of the AR system by coordinating and reviewing the activities of the area such as accounts receivable batches for posting, cheque requisitions for refund cheques, bill/statement production runs, accounts coding on journal entries, non-patient receivable invoices as well as the processing schedules throughout the fiscal period so that deadlines and department standards are maintained.  
4. Reviews and approves reconciliations of various receivable and cash clearing accounts by methods such as checking timely receipt of information from designated staff, verifying balances are correct, referring required follow-up action and/or analysis to designated staff and preparing lead sheet for submission to the Manager.  
5. Performs revenue and balance sheet analysis by methods such as receiving various billing reports and statistical data, reviewing data and highlighting variances for investigation, providing summary of variances, entering data into applicable spreadsheets and forwarding report to designated staff for facility reporting purposes.
6. Oversees period end input into the General Ledger for period end reconciliation of patients, accounts receivable and bad debt provisions by methods such as reviewing prepared journal vouchers for accuracy, authorizing items for input and posting entries to the General Ledger system in accordance with established procedures.
7. Maintains system controls on the daily master log by methods such as investigating discrepancies and forwarding change requirements to designated staff for corrective action where applicable.  
8. Maintains computer dictionaries/structures by performing functions such as interpreting statutory reporting and billing requirements, establishing new categories for billing purposes, reviewing existing categories to determine continued requirements and updating various accounts utilizing the computerized patient billing and/or sundry billing systems as required.
9. Oversees billing and collection on a variety of accounts such as patient, Medical Service Plan, Workers' Compensation Board and other agencies by methods such as reviewing outstanding accounts and supporting documentation, checking debt validity, forwarding designated accounts to collection agencies, preparing quarterly analysis of bad debt and making recommendations for account write off.
10. Analyzes discrepancies on revenue and accounts receivable period end balances by reviewing system reports, determining source of discrepancies and providing written documentation to support reason for incongruities as directed by Coordinator or designate.
11. Performs periodic cashier coin audit by counting monies to ensure float is correct and recording amount for reconciliation and comparison to General Ledger.
12. Coordinates system purges by establishing purge data through Information Systems and ensuring all batches and reports have been completed before giving final authorization to Information Systems for execution.
13. Monitors the handling of patient valuables by methods such as discussing issues with Cashiers, identifying and investigating discrepancies and implementing new/revised procedures as required to ensure patient valuables are received and returned effectively.
14. Recommends and assists with changes to accounts receivable systems and/or procedures by methods such as identifying problem areas, discussing issues with Coordinator or designate providing input on system development initiatives and assisting with implementation or corrective action.
15. Represents department, as directed by Manager or designate, by liaising with various internal and external agencies and attending meetings as directed to provide input regarding issues related to accounts receivable processes and to ensure its requirements are met.
16. Types non-technical material such as correspondence on accounts utilizing word-processing software to draft and format documents according to departmental standards.
17. Provides coverage and training at hospital sites throughout the lower mainland as required.
18. Performs other related duties as required.
    
    

Qualifications:

Education, Training and Experience

• Grade 12, completion of two (2) years of the CMA or CGA program and four (4) years' recent related experience or an equivalent combination of education, training and experience.
  
  

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to supervise.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.