Senior Accounts Receivable Clerk

 

Accounts Receivable

Burnaby, BC

 

The position supervises more than ten (10) Accounts Receivable staff by performing duties such as dealing with staffing issues related to scheduling, work assignments, orientation, training, staff selection and performance evaluations. Works with the Assistant Manager, as required; checks and verifies information received and processed, oversees month end input into the General Ledger, maintains established period and fiscal deadlines, directs the billing and collection of a variety of accounts, prepares account reconciliations and utilizes a variety of advanced spreadsheet software applications, word-processing software, and various computerized information systems, in accordance with established procedures

What you’ll do

• Supervise the work activities of designated staff by performing duties such as scheduling and coordinating work assignments and staff, approving time off and relief coverage, checking and prioritizing work, providing guidance and advice to facilitate resolutions to work problems, correcting problems as required and monitoring operations to ensure department standards are met.
• Carry out various staffing functions related to performance evaluations, orientation, training, staff selection and disputes by methods such as completing employee performance evaluations to promote quality work performance, determining orientation and training requirements, assisting with staff selection by sitting on interview panels, providing input regarding evaluation of candidates and documenting performance problems for Coordinator or designate’s attention and follow up.
• Ensure the accuracy and timeliness of the AR system by coordinating and reviewing the activities of the area such as accounts receivable batches for posting, cheque requisitions for refund cheques, bill/statement production runs, accounts coding on journal entries, non-patient receivable invoices as well as the processing schedules throughout the fiscal period so that deadlines and department standards are maintained.
• Review and approve reconciliations of various receivable and cash clearing accounts by methods such as checking timely receipt of information from designated staff, verifying balances are correct, referring required follow-up action and/or analysis to designated staff and preparing lead sheet for submission to the Manager.
• Perform revenue and balance sheet analysis by methods such as receiving various billing reports and statistical data, reviewing data and highlighting variances for investigation, providing summary of variances, entering data into applicable spreadsheets and forwarding report to designated staff for facility reporting purposes.
• Oversee period end input into the General Ledger for period end reconciliation of patients, accounts receivable and bad debt provisions by methods such as reviewing prepared journal vouchers for accuracy, authorizing items for input and posting entries to the General Ledger system in accordance with established procedures.
• Maintain system controls on the daily master log by methods such as investigating discrepancies and forwarding change requirements to designated staff for corrective action where applicable.
• Maintain computer dictionaries/structures by performing functions such as interpreting statutory reporting and billing requirements, establishing new categories for billing purposes, reviewing existing categories to determine continued requirements and updating various accounts utilizing the computerized patient billing and/or sundry billing systems as required.
• Oversee billing and collection on a variety of accounts such as patient, Medical Service Plan, Workers' Compensation Board and other agencies by methods such as reviewing outstanding accounts and supporting documentation, checking debt validity, forwarding designated accounts to collection agencies, preparing quarterly analysis of bad debt and making recommendations for account write off.
• Analyze discrepancies on revenue and accounts receivable period end balances by reviewing system reports, determining source of discrepancies and providing written documentation to support reason for incongruities as directed by Coordinator or designate.
• Perform periodic cashier coin audit by counting monies to ensure float is correct and recording amount for reconciliation and comparison to General Ledger.
• Coordinate system purges by establishing purge data through Information Systems and ensuring all batches and reports have been completed before giving final authorization to Information Systems for execution.
• Monitor the handling of patient valuables by methods such as discussing issues with Cashiers, identifying and investigating discrepancies and implementing new/revised procedures as required to ensure patient valuables are received and returned effectively.
• Recommend and assist with changes to accounts receivable systems and/or procedures by methods such as identifying problem areas, discussing issues with Coordinator or designate providing input on system development initiatives and assisting with implementation or corrective action.
• Represent department, as directed by Manager or designate, by liaising with various internal and external agencies and attending meetings as directed to provide input regarding issues related to accounts receivable processes and to ensure its requirements are met.
• Type non-technical material such as correspondence on accounts utilizing word-processing software to draft and format documents according to departmental standards.
• Provide coverage and training at hospital sites throughout the lower mainland as required.
• Perform other related duties as required.

What you bring

 

Qualifications

• Grade 12, completion of two (2) years of the CMA or CGA program and four (4) years' recent related experience or an equivalent combination of education, training and experience.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Accounts Receivable contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to supervise.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-time
Wage: $33.79 / Hour
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications Accepted until Position is Filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition #: 195145E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on March 12, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.