Role Summary

In accordance with the mission, vision and values of the Provincial Health Services Authority (PHSA), the Communications Coordinator is a strategic, compassionate and culturally-safe communicator who – using an inclusive, equitable and anti-racist lens – serves with purpose while upholding his/her/their shared responsibility for ensuring the highest standards of patient and employee safety and contributing to continuous quality improvement in all aspects of the position.

Reporting to the Communications Officer, Content Services, the Communications Coordinator will provide communications and planning support for PHSA’s digital communications channels. The Coordinator collaborates with peers on the Content Services team to edit or create content for PHSA’s channels, sharing organizational information and updates as well as stories of success. This includes close collaboration with the Communications Officers supporting web and intranet strategy, to identify user needs, provide planning and communications advice, and evaluate online content for PHSA’s internal and external communications tools, intranet and websites. The Coordinator will support training and coaching of web authors and editors, including use of SharePoint, writing for the web and managing content.

Key Accountabilities

• Participates as a member of PHSA’s Communications team to ensure quality and consistency in writing, production, branding and delivery of content across digital channels.
• Working alongside the Content Services team, you will develop and support the creation of engaging and informative content for PHSA employees, interest holders and the public.
• Provides communications and planning support to content editors and authors, including identifying user needs and assisting authors in preparing content. Uses writing, design skills and light editing to ensure content follows best practices in digital communication.
• Assists with the development and maintenance of communications policies and guidelines regarding web-based content and ensures these policies and guidelines are understood and practiced by PHSA staff.
• Provides coaching and advice to clients to facilitate the application of tested usability standards that support best practices in digital communication.
• Monitors and responds to staff feedback about PHSA’s internal and external communications tools, intranet and websites, resolving issues where appropriate and providing updates to the Manager, Content Services and web strategy team.
• Collaborates with and participates as a member of the Communications team to meet newsletter, bulletin and event timelines and ensure quality and consistency in communication.
• Supports the maintenance of digital channels and helps compile content, as well as data and analytics to show usage, trends and whether channels are meeting communications goals.
• Liaises with the PDHIS web solutions team to report any intranet or web issues that cannot be resolved without technical support.

Qualifications

• A level of education, training, and experience equivalent to an undergraduate degree in a relevant discipline such as a Bachelor’s degree in Journalism, Communications or Website Design, combined with three to five years of experience in a communications role.
• Excellent interpersonal and communications skills (verbal and written).
• Skill and proficiency using current web-based technology practices, including content management systems such as Sharepoint, Drupal, or WordPress.
• Proficiency using Microsoft Office.
• Photo, video and design skills are an asset.
• Ability to handle multiple concurrent assignments and effectively prioritize workload.
• Ability to handle projects and sensitive issues with skill, tact and diplomacy.
• Ability to work independently and as part of a team; and flexibility to reprioritize quickly to meet changing priorities.