Salary Range: $106,026-$152,413/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, has direct responsibility for the designated portfolio of Research IT at BCCHRI including the supervision of staff and the development and continuous improvement of technology service business processes and practices. Accountable and responsible for the timely execution of service requests and incident resolution relating to the portfolio’s services and technologies. Ensures consistency of services and solutions with BCCHRI strategy and efforts in order to maximize alignment.

Duties/Accountabilities:

• Provides leadership and oversight of the day-to-day operations for a designated team to drive operational excellence and ensure alignment with BCCHRI’s goals and operating plans. Conducts analysis of the current situation and the future requirements of the portfolio, sets specific goals and objectives aligned to the overall strategic direction of Research IT, and determines priorities for planning and implementing strategies in collaboration with BCCHRI’s Senior Management, key partners and stakeholders.
• Provides leadership and guidance to assigned staff using effective management techniques (for example, coaching, mentoring, delegating, building teams and managing performance) to support the achievement of required outcomes and to ensure that staff members are achieving a level of performance that meets the highest standards within their areas of function. Fosters a positive working environment including seeking opportunities to reward and recognize team and individual contributions, listening to the team’s concerns and enabling decision-making at the front line.
• Evaluates individual and team performance in collaboration with appropriate stakeholders and peer staff ensuring probationary and annual reviews are completed for assigned staff. Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.
• Prepares and manages the annual operating budget for designated services, monitors variances and develops and executes corrective actions.
• Develops, benchmarks, and provides business case justifications and cost/benefit analyses to continuously improve existing and new IT infrastructure and systems.
• Develops effective partnerships with stakeholders including researchers, healthcare service providers, vendors and outside contractors, including negotiation of service level agreements (SLAs).
• Actively manages to optimize resource utilization and service quality (operating costs, productivity levels, upgrade requirements). Develops and uses metrics and key performance indicators (KPIs) to identify performance issues or other variances, develops and implements strategies to address and to improve performance.
• Engages other teams across PHSA, UBC, and partners in order to provide seamless and integrated customer service.
• Works with IT staff, clinical researchers, and others to ensure its technology infrastructure is optimized for new research innovations.
• Authorizes and oversees the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
• Oversees provision of end-user services, including help desk and technical support services.
• Develops and implements IT policies and procedures, including those for architecture, security, disaster recovery, purchasing, and service provision.
• Performs other duties as assigned.
  
  

Qualifications:

• A level of education, training, and experience equivalent to a  Master’s degree in Computer Information Systems, Information Management/Technology, Health Administration, Business or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
• Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance.
• Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets.
• Demonstrated ability to build and maintain effective relationships. Self-directed, highly motivated, results-oriented and able to motivate others.
• Demonstrated ability to lead teams and to promote teamwork both virtually and locally.
• Critical thinking skills and proven ability to effectively manage human and fiscal resources.
• Sound judgment and decision making skills.
• Demonstrated understanding and experience of quality assurance process, operational planning and program development.
• Ability to prioritize and manage multiple tasks and projects. Ability to work in an environment in transition and act as an agent of change.
• Excellent written and verbal communication skills, accompanied by proven presentation skills in a corporate setting. Proven technology background with a solid understanding of infrastructure and technology frameworks such as Information Technology Infrastructure Library (ITIL).
• Extensive understanding and experience managing device and related technologies. Relevant industry certifications, such as Microsoft Certified System Engineer.