Vendor Engagement Analyst, BC Health Workday

 

Role Summary

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. 

 

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system. 

 

Reporting to the Manager, Dependent Projects within the PMO, the Vendor Engagement Analyst provides operational,analytical support and coordination to the BC Health Workday Program. The role coordinates and prepares analytical reports and dashboards on backlog health, workflow throughput, and turnaround times, highlighting risks and recommending improvements. It also helps execute the PMOled “One BCH Front Door” model for vendor engagement by ensuring that requests from Systems Remediations, Integrations, Dependent Projects, and Health Organizations (HOs) are received, consolidated, prioritized, and packaged prior to vendor contact. 

The Analyst maintains the Vendor Request Backlog, assembles Engagement Packs, schedules and supports crossHO and HOspecific vendor sessions with all parties. The Analyst supports Dependent Project Managers and PMO Leadership in achieving full traceability through logging decisions, actions, risks, issues, and dependencies into program trackers. The role acts as a central point of contact across Joint Working Groups, enabling disciplined progress while protecting vendor time and respecting HO governance and contract ownership. 

 

Key Accountabilities

• Reviews and analyzes vendor backlog from the Dependent Project, Remediations, and Integrations teams, ensuring metadata accuracy; enforces intake and routing standards by auditing backlog entries for completeness, consistency, and alignment to program standards; coordinates correction with workstream leads. 

• Prepares decision-ready materials and summaries to support escalations and budget/scope control points such as contract change requests, cost estimates, scheduling constraints, enabling Managers and Project Managers to make vendor management, scope adjustments, and contractual decisions. 

• Coordinates and ensures readiness of materials for Joint Working Groups and vendor sessions, including compiling, updating and distributing Vendor Engagement Packs (agendas, consolidated requests, context, decisions required, impacts and prereads) ensuring alignment across all contributing teams and Health Organizations.  

• Prepares analytical reports, dashboards, and briefing notes on backlog health, pack readiness, throughput, and turnaround time from intake to vendor engagement; identifies trends, highlights risks, and recommends opportunities to streamline work, remove blockers, and optimize delivery flow. 

• Maintains full traceability by logging outcomes from vendor touchpoints into RAID, Integrated Plan milestones, and other relevant program trackers; monitors Engagement Pack readiness, session outcomes, and followups against timelines; escalating slippage, dependencies, and risks to Dependent Project Managers and PMO leadership as needed.  

• Schedules and supports CrossHealth Organization Vendor Sessions and HOspecific Vendor Working Sessions, coordinating feedback loops with JWGs, HO partners and workstream leads to consolidate inputs to minimize duplicate or conflicting vendor requests.  

• Supports Dependent Project Managers and PMO leadership in ensuring an equitable distribution of operational tasks across participating teams by monitoring workloads and response timelines to prevent bottlenecks and escalation backlogs. 

• Participates in postsession and periodic retrospectives.  

 

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in Business Administration, Health Administration, Information Systems, or related discipline, plus three (3) to five (5) years of experience in program or project coordination within a complex, multistakeholder environment (health sector experience an asset).  
  
  
• Demonstrated analytical skills: backlog management, variance analysis, forecasting, KPI reporting, and presentation of complex information in concise, professional formats.  

• Strong coordination capability across multiple teams and priorities; proven experience coordinating meetings, agendas, and materials, and managing turnaround times.  

• Excellent verbal and written communication skills; ability to present to multidisciplinary audiences and distill technical/functional content for decisionmakers.  

• Advanced proficiency with Smartsheet, Microsoft Office (Excel, PowerPoint, Word); familiarity with RAID logs, integrated planning, and enterprise project trackers.  

• Ability to work effectively under pressure with changing priorities and deadlines; strong attention to detail and ability to synthesize and communicate complex ideas clearly and concisely.  

• Experience working in a multisite, multiunion, complex health environment is an asset; knowledge of Workday program contexts (HCM, WFM, Scheduling, Payroll/Finance/Supply Chain) is an asset. 

• CAPM or PMP certification is an asset.

 

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time
Wage: $74,618.00 - $97,937.00
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: 1775 Willingdon Ave, Burnaby BC V5C6E3 (Hybrid)
Hours of Work: 08:30 to 16:30, Mon - Fri
Requisition # HCMS_E06338

 

What we do  
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.  

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents  including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.