Advisor, Workplace Experience

 

Workplace Experience

Vancouver, BC

 

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

 

Reporting to the Manager, Workplace Experience, the Advisor collaborates with team members from the Workplace Experience team and key partners across the organization to develop, implement, and evaluate programs that enhance onboarding, recognition, employee voice and off boarding. The Advisor plays a pivotal role in the development and implementation of inclusive, safe, supportive and rewarding programs and services that align with the organization’s mission and values. This work supports employee experience and the creation of team cultures where people can thrive, remain engaged and stay. The Advisor provides leadership and direction to team members by offering guidance and support in situations requiring interpretation or decision making. The role supervises staff, coordinates workflow and workload of the team, and works closely with the lead on recruitment and performance management, including conducting performance reviews. Coordinates training and orientation of team members as needed.

 

What you’ll do

• Leads and implements consistent and inclusive employee experience programs and practices that are aligned to the PHSA employer brand.
• Collaborates with colleagues and key partners to develop safe, inclusive and consistent programs and services.
• Reviews and improves the process to collect employee feedback at all stages of their employee journey, ensuring that information is shared and used to drive change.
• Creates tools, resources and supports for leaders that elevate employee experience.
• Acts as a subject matter expert to business leadership, managers, and other key partners on employee experience strategies and practices.
• Monitors and reviews programs to identify progress, gaps, overlaps, and opportunities for alignment with other organizational initiatives.
• Continuously improves programs through participant feedback, key partner feedback, and leadership consultation.
• Analyzes workforce data to inform recommendations and program improvements.
• Develops and implements a variety of methods to collect employee feedback and ideas; maintains data integrity and prepares annual action plans based on data.
• Researches and evaluates technology and tools to enhance employee experience, in collaboration with other areas of the People and Culture portfolio.
• Acts as a resource to client groups by providing input towards employee experience activities, strategies, and client-specific needs.
• Provides leadership, guidance and supervision to staff using effective leadership techniques (e.g., coaching, mentoring, skills and leadership development and performance management, including performance reviews). Participate in staffing decisions related to recruitment, retention, discipline, and termination.
• Manages the activities of staff and resources to ensure effective utilization, adherence to standards of quality, and effective and timely service delivery. Provides training and orientation for new team members.
• Drafts and participates in the development of the budget, produces recommendations, monitors expenses, reports on variances, and recommends and implements remedial action, in collaboration with the Manager.
• Engages and leads staff by creating a work environment that motivates and inspires teamwork that delivers high employee satisfaction. Establishes clear definitions of responsibility for each employee, ensures adherence to efficiency, quality, and customer service standards, and provides coaching and guidance, and reviews workload assignments. Fosters a team culture of mutual respect and trust.
• Partner cross functionally with colleagues, partners and operational leaders to introduce new programs and offerings that enhance engagement and workplace experience across PHSA.
• Research leading practice and current thinking in areas such as employee engagement, recognition, employee voice, onboarding and employee experience. Use this research to inform program development, suggest courses of action and update existing programs.
• Prepares and compiles documents, reports, training materials and support resources for internal and external partners. ; attends/chairs meetings as required. Assessing and responding to the needs of clients in a timely and efficient way.
• Assists with the creation of internal communications designed to share information and knowledge related to key programs and initiatives under the identified mandate areas of scope through a variety of mechanisms (newsletter, email, website etc.).
• Monitors and administers designated Intranet pages.

   

What you bring

 

Qualifications

• A level of education, training and experience equivalent to Bachelor’s Degree in Marketing, Communications, Human Resources or related field plus five (5) years of recent, related experience in creating and driving integrated marketing campaigns.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Warehouse Operations contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Strong communicator (oral and written) with ability to build collaborative and trusting relationships with colleagues organization-wide. Ability to design, implement and evaluate employee-focused programs or initiatives. Experience facilitating feedback collection (e.g., surveys) and converting insights into actionable recommendations. Ability to manage multiple priorities, coordinate workflows, and deliver high-quality work in a dynamic environment. Proficiency with digital tools and platforms used to enhance employee experience; familiarity with HR systems or engagement tools is an asset. Strong organizational, problem-solving, and project management skills. Experience in the healthcare or broader public sector is an asset.

• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary Full-Time (until January 2028 or return of incumbent)

Salary Range: $74,618 - $107,264 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC  V6H 4C1
Closing date: Applications accepted until position is filled
Hours of Work: 08:00-16:00 Monday-Friday
Requisition #: 194793E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on February 24, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.