Salary Range: $88,990-$127,923/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient and employee safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Business Operations Manager is responsible for providing leadership to the staff within the assigned program area, assisting with business planning and strategy development and assessing trends and identifying issues that promote the strategic directions of the services.  The Business Operations Manager is a key leader in the business and financial planning and administration, aimed to optimize resource utilization and continuously improve the provision of quality patient care across programs.  As a member of the management team, the position provides strategic guidance to the Director or Vice President on human and financial resource strategic planning.  In the context of the provincial and academic mandates of the organization, the incumbent identifies strategic opportunities for service enhancement, and in collaboration with internal and external stakeholders, leads the development of such new initiatives.

Duties/Accountabilities:

• Develops business plans for designated clinical programs and leads implementation, including ongoing monitoring and revision, to facilitate alignment with the strategic directions of the organization.  Identifies opportunities for additional resources or program/ service expansion, formulating the formal business plans to seek necessary resources.
• Conducts strategic financial analysis in the development and management of the annual operating budgets; conducts ongoing monitoring activities of the overall budgets, providing rationale for deficits and constructing mitigation strategies.  In collaboration with Program leadership, recommends and implements strategic activities to affect financial efficiencies.
• Provides leadership and guidance to assigned staff using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards.  Interprets and administers collective agreements and responds to enquiries from both unionized and management staff. Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.
• Leads LEAN, business process re-design and other quality improvement initiatives for the designated programs and facilitates implementation of approved modifications to ensure optimal use of organizational resources and safe delivery of patient care. Supports the clinical teams (medical and nursing) in the optimal delivery of patient care, through organization and facilitation of necessary administrative and/or business functions.  
• Conducts strategic financial analysis in the development of the annual capital budgets.  Leads the annual and ad hoc capital budget process, engaging clinical leaders as required.  Researches and facilitates the acquisition of new equipment.
• Develops performance reports for the designated programs and for ongoing monitoring and reporting of efficiency and performance.
  
  

Qualifications:

• A level of education, training, and experience equivalent to a Master’s degree in Business Administration or Health Administration plus a minimum of five years recent, related health care experience supplemented with advanced financial credentials or related financial knowledge.
• Proven leadership experiences in a management role including successful management of staff in a unionized environment.
• Significant supervisory experience is required. Self-motivated and personally accountable, with a demonstrated history of leadership and administrative successes.
• Demonstrated ability to coach, develop, and empower employees. Leadership in facilitating and adapting to changes while protecting the high standard of quality care and patients/employees/clients/stakeholders satisfaction.
• Ability to function independently, to plan, organize and coordinate a variety of activities to ensure maximum effectiveness.
• Demonstrated success in broad business skills including human resources, operations, development of business, strategic, financial, marketing and forecasting plans and project management, and preferably with a broad understanding of the clinical care process and multidisciplinary health care provision.
• Excellent oral and written communication skills with the ability to communicate effectively and tactfully with individuals at all levels, both internal and external. Strong analytical skills and is a problem solver who works with integrity, adaptability and originality. Advanced level of computer proficiency in Microsoft Office Suite and a working knowledge of PC applications.
• Demonstrated capability of maintaining high level of effectiveness and performance under pressure.
• Physical ability to perform the duties of the job.