Manager, Testing, BC Health Workday

Role Summary

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.  

 

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system. 

 

Reporting to the Director, Project Management Office (PMO), the Manager, Testing is accountable for developing, implementing, revising and monitoring the overall testing function across the BC Health Workday Program including strategy, governance, planning, and execution. Creates testing approaches, deliverables and drafts policy for executive and governance committee approval; determines resourcing model requirements including staffing, tools and timelines; defines acceptable risk and required data validation thresholds; and follows PMO delivery practices, standards, and regulatory requirements. The Manger, Testing provides strategic and functional leadership, develops mutually beneficial working relationships, proactively manages interdependencies and constraints, carries out readiness assessments, provides project status updates, escalates issues through the required forums, and recommends mitigation strategies to address risks that may affect program outcomes. The role provides content leadership to testers across the program and directly leads an assigned team of testers, ensuring testing outcomes support quality, readiness, and risk management objectives. Leads and works through the Testing Leads to monitor outcomes, enforce quality and program requirements and ensure adherence to the overall Integrated Program Plan. 

 

Key Accountabilities

• Leads the development, execution, and ongoing refinement of the end-to-end testing strategy for the BC Health Workday Program across all testing phases, including unit testing, end to end testing, regression testing, integration testing, data validation, payroll and parallel testing, and go-live readiness. This includes ensuring testing approaches align with program objectives, quality standards, regulatory requirements, and the overall Integrated Program Plan (IPP).
• Manages the testing function across the BC Health Workday Program, provides people leadership to assigned Test Leads and has operational oversight of unionized testing resources. Ensures effective capacity planning, clear role delineation, and appropriate work assignment in accordance with collective agreements, organizational policies, and labour relations practices. Fosters a high-performing testing function through coaching, performance management, and clear accountability for outcomes.
• Establishes, maintains, and continuously improves testing governance, standards, and methodologies aligned with PMO delivery practices and enterprise quality expectations. This includes defining entry and exit criteria, approval thresholds, escalation pathways, and documentation standards to ensure consistency, auditability, and transparency across all testing activities. 
• Coordinates integrated test planning, including test schedules, environments, data readiness, tooling, and resourcing models, ensuring alignment with functional, technical, and dependent project timelines. Proactively manage interdependencies and constraints to minimize impacts to delivery milestones and program readiness. 
• Manages the defect lifecycle and testing-related risks, including prioritization, triage oversight, resolution tracking, and escalation through PMO RAID and governance forums. Provides clear recommendations and mitigation strategies to address quality, schedule, and readiness risks that may impact program outcomes. 
• Provides regular and structured testing status reporting and readiness assessments to program leadership, PMO, and governance bodies. Translate complex testing data into clear, actionable insights to support informed decision-making, trade-off discussions, and go-live readiness determinations. 
• Partners closely with functional, technical, Digital, Change, and external vendor teams to ensure testing activities effectively validate approved designs, support organizational readiness, and contribute to successful adoption and sustainment of the Workday solution across participating health organizations.

 

Qualifications

• A level of education, training, and experience equivalent to a bachelor’s degree in information systems, business administration, or a related discipline, and seven (7) years of progressively responsible experience in enterprise system testing, quality assurance, or large-scale program delivery, including 1 year of experience in management or a senior leadership capacity with accountability for outcomes, people leadership, and delivery governance. 
• Demonstrated experience leading testing functions for large-scale ERP or HCM implementations, preferably Workday, within large, complex, and unionized public-sector or healthcare environments. This includes accountability for testing strategy, execution oversight, quality outcomes, and risk management in highly regulated and mission-critical contexts. 
• Strong working knowledge of testing processes and full test lifecycle management, including strategy development, test planning, execution coordination, defect management, readiness assessment, and go-live support.  
• Proven ability to design and implement testing approaches that balance quality, risk, and delivery timelines across multi-stream programs. 
• Demonstrated experience leading cross-functional testing efforts involving business stakeholders, technical teams, Digital/IT functions, and external vendors or system integrators.  
• Familiarity with common test management and defect tracking tools (e.g., JIRA, HP ALM, Azure DevOps, or similar platforms) is expected, including the ability to interpret metrics, trends, and testing data to inform leadership decisions. 
• Excellent communication, facilitation, and stakeholder management skills, with the ability to translate complex testing concepts, risks, and outcomes into clear, actionable information for both technical and non-technical audiences.  
• Strong organizational skills, sound judgment, and the ability to manage competing priorities in a fast-paced, high-complexity program environment are essential, along with demonstrated experience navigating ambiguity and leading through change. 
• Proven leadership skills and an ability to provide both functional and direct staff management.  
• Ability to develop resourcing models and monitor financial expenditures.  

 

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time
Wage: $106,026.00 to $132,533.00
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: 1775 Willingdon Ave, Burnaby BC V5C6E3 (Hybrid)
Hours of Work: 08:30 to 16:30, Mon - Fri
Requisition # HCMS_E06345

 

What we do  
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.  

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents  including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.