Cardiac PACS Administrator, Clinical Applications

 

PDHIS Cardiology

Vancouver, BC

 

Within the context of the Provincial Digital Health Information Services (PDHIS) that provides services to Provincial Health Services Authority (PHSA), Vancouver Coastal Health (VCH) and Providence Health Care (PHC), the Cardiac PACS Administrator, Clinical Applications is a professional level job that is responsible for all aspects of system management pertaining to the Picture Archival and Communication Systems (PACS) utilized within designated Cardiology Departments across the regional sites (VCH/PHC/PHSA). The role reports to the Team Lead with a primary focus of overseeing system utilization, and providing administrative and technical system support services. The position is responsible for defining standards and protocols; troubleshooting system and interface problems; recommending system changes or enhancements; providing training/in-service sessions for users; and ensuring communication of system functionality. Works with vendors to ensure service levels meet corporate standards; tests and evaluates software in order to recommend products that will meet current and future needs. Performs ongoing capacity planning analysis. Provides user support and consultation as well as other user liaison services. Develops “Best Practice” methods, standards and procedures for utilization of Cardiac PACS systems. Provides input into the development of policies and procedures regarding configuration and utilization of the systems. Participates in decisions relating to the development and support of integrated systems, including other Cardiac clinical applications and messaging broker/interface engine systems. Provides input into the testing and evaluating of software in order to recommend products that will meet current and future needs of the departments.  Ensures that change management and communication strategies are incorporated and that vested parties and partners are appropriately engaged in decisions that affect their clinical practice.

What you’ll do

• Act as a champion and a regional/departmental focal point for issues relating to Cardiac PACS through such methods as working collaboratively as a member of interdisciplinary system support teams, developing communication linkages between the technical application, enterprise system users and system support groups to facilitate and enhance the exchange of information. Advocates on behalf of Cardiology for the development/implementation of appropriate cardiac imaging solutions.
• Provide technical, application and data analysis leadership with respect to Cardiac PACS utilization, overseeing and supporting ongoing PACS issues within the Regional Cardiac Program.
• Assist in the support and maintenance of designated clinical systems and servers by methods such as testing and installing upgrades to desktops, monitoring designated servers for functionality and stability, applying vendor supplied application upgrades, sorting and moving data, maintaining statistics, running system and application reports, and assisting with system billing and patient tracking discrepancies with hospital information systems.
• Ensure system configuration and workflow design reflect the vision and guidelines of the clinical group and the workflow requirements of staff and patients by engaging in ongoing dialogue with clinical and/or project teams. Bring a clinical best practice perspective to discussions and decisions.  Measures current clinical workflow patterns and suggests new patterns of workflow that maximize the use of technology in order to enhance workflow efficiencies and decrease workload for staff.
• Participate in the determination of clinical business needs and technology requirements by interviewing department management, clinicians and staff, participating in planning committees, assessing information and defining/documenting user requirements, conducting feasibility/advisability studies from a clinical perspective on proposed plans and participating in the data and process-modeling activities. Communicate and collaborate with other team members to ensure systems are integrated, minimize duplication, enhance efficiency and foster inter-professional practice.
• Participate in the implementation of newly approved systems and processes by assisting with the preparation and distribution of new/revised procedures and policies. Foster the adoption of the new approach to clinical practice and ensures post implementation support is available to all users to ensure user adoption of new practices.
• Use own clinical experience to assist and train clinical staff on the clinical systems processes and technology requirements including participating in the development and implementation of a communication strategy, educational program and evaluation strategy.
• Work with Team Lead, Project Lead, Project Manager and other team members to ensure that all requirements are outlined in applicable documents including business cases and design documents, implementation plans, reporting templates, and test plans.
• Work collaboratively with multiple stakeholders within the organizations and external stakeholders and vendors to manage and resolve complex issues (such as identification of problems, development of fixes, and system modification and design).
• Provide input into the development and enhancement of an integrated systems support model by working with the PDHIS team, Cardiology, Medical Imaging staff, and the Service Desk Team, to identify appropriate response/escalation procedures and proactive performance monitoring, ensuring that clinical user requirements are effectively and efficiently met.
• Maintain and update own knowledge and understanding of knowledge transfer and exchange theory and practice by reviewing current literature and research, accessing educational opportunities, identifying and incorporating new theories/trends to ensure project resources and activities are current, based on evidence and reflective of best practices.
• Apply an evidence-based approach to clinical problem solving through methods such as reviewing relevant literature/resources and applying approved research findings in clinical practice to support the research culture of the organization. Evaluate results in collaboration with interdisciplinary team.
• Perform other related duties as assigned.

What you bring

 

Qualifications

• Graduation from a recognized echocardiography ultrasound program.
• Five (5) years of recent echocardiography experience in an acute health care setting or an equivalent combination of training and experience.
• Relevant course work or training in Health Information Sciences or Computer Sciences.
• Eligible for membership with the American Registry for Diagnostic Medical Sonography (ARDMS) or the Canadian Association of Registered Diagnostic Ultrasound Professionals (CARDUP).
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within PDHIS Cardiology contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Broad knowledge of Cardiac anatomy and physiology.
• Solid understanding of modality specific workflow, Cardiologist reporting methodologies and image distribution requirements.
• Solid understanding of DICOM networks, integrated clinical information systems, HL7 messages and interfaces, and working with network servers.
• Solid understanding of interdisciplinary and inter-professional practice.
• Solid understanding of knowledge transfer processes and a demonstrated ability to provide system training and user support.
• Demonstrated ability to analyze and solve complex problems.
• Demonstrated ability to coach, facilitate and lead others.
• Demonstrated ability to work independently and in collaboration with others.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Demonstrated ability to understand change dynamics and lead change management initiatives.
• Demonstrated ability with, and experience in, the planning, testing, and implementing of system upgrades.
• Demonstrated ability to work under pressure, adjust to unexpected events, and to deal with conflict.
• Demonstrated ability to teach and train medical/technical staff and students
• Demonstrated ability to develop procedure and protocol manuals.
• Demonstrated ability to organize work, set and maintain priorities, and be results-oriented.
• Demonstrated ability to use standard desktop applications and familiarity with clinical information systems.
•  Physical ability to perform the duties of the position.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary Full-Time (Until March 2027 or Until Return of Incumbent)
Wage: $45.69 - $57.01
Location: 1885 West Broadway, Vancouver, BC V6J 1Y5
Closing Date: Applicants accepted until position is filled
Hours of Work: Monday-Friday 0830 - 1630
Requisition #: 194614E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on February 16, 2026  and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.