Site Supervisor - Surrey Memorial Hospital

 

Provincial Laboratory Medicine Services

Surrey, BC

 

Provincial Laboratory Medicine Services (PLMS) provides laboratory testing at 31 sites across the lower mainland and central coast of BC, including acute care hospital laboratories and specialty laboratories.

 

The Site Supervisor is responsible for the day-to-day general supervision of the site and troubleshoots staffing and workflow issues. Participates in the planning and coordination of services; monitors the quality of technical work performed to ensure departmental standards are met and safety procedures are followed.  Ensures that staff scheduling meets the operational requirements for the site, participates in recruitment and performance management, and trains and coaches team members.  In collaboration with the Team Lead, and Operations Manager, facilitates workplace solutions and oversees the implementation of new or revised workflow processes in collaboration with discipline specific Technical Practice Lead and or Technical Coordinator.

 

What you’ll do

 

• Oversee the supervision, support and coordination of the workflow and staffing activities for the area including reviewing workload assignments, adjusting schedules to utilize staff effectively within the allocated budget, establishing daily priorities, and assisting with troubleshooting work related issues in consultation with Medical Leads, Operations Manager and support team. Supervise the day-to-day operations of the Laboratory, by planning and implementing approved programs and systems in support of client needs. Assess and evaluate workflow and recommend and implement changes to meet the short- and long-term goals and the strategic direction of the department. Implement and communicate planned changes to staff and inform the Operations Manager and Technical Practice Lead or Team Lead of any feedback as required. Work with the Operations Manager and Team Lead to resolve problems and remove barriers.
• Supervise designated staff to ensure appropriate service delivery and to provide general supervision for the site. Evaluate performance levels and participate in performance management of designated staff, provide input to updates for job descriptions, participate in interviews with the Operations Manager and make recommendations for hire as required. Schedule and ensure orientation plan are in place for new staff, and monitor and sign off on completion. Monitor and report on budget variances relating to issues such as overtime, sick time, and attendance management.
• Monitor Quality Control and other quality indicators and make corrections as appropriate. Inform the Technical Practice Lead, Team Lead and Technical Coordinator of any technical quality issues and participate in the investigation of critical incidents as required. Ensure that the Operations Manager is kept informed of all quality and safety issues. Implement DAP standards and recommendations and ensure staff compliance. Ensure staff safety incidents and investigation reports are completed as per WorkSafeBC Regulation and PHSA Workplace Health standards. Review all incidents reports as per the Occurrence Management Process and investigate complaints from health care providers and patients. Ensure, monitor and audit site/area compliance to safety standards. Comply with safety responsibilities as outlined in the WorkSafeBC Regulation and Lower Mainland Pathology and Laboratory Medicine Safety Manual.
• Ensure the Operations Manager, Technical Practice Lead, and Team Lead are informed of the equipment needs for the site/area and provide data such as test volumes and maintenance documents as required.   Inform; Operations Manager, Technical Practice Lead, Team Lead and department staff of significant instrument failures as required.
• Oversee the coordination of downtime procedures and ensure downtime protocol and process is available and familiar to all staff. Ensure that new staff has appropriate access to various computer systems and that education/training is provided.
• Set measurable goals and objectives within the team environment through methods such as maintaining and updating own knowledge of clinical and professional development in collaboration with operations manager. Develop goal plans and review progress to ensure goals are achieved within established time frames.
• Ensure laboratory representation and participation in program teams, and other internal/external committees such as LEAN projects, as required. Demonstrate expertise and provide leadership in area through methods such as reviewing and evaluating literature/materials and attending workshops and conferences.
• Perform other related duties as assigned.

 

 

What you bring

Qualifications

• Successful completion of recognized competency assessment exam and registration in the relevant field(s) of practice in accordance with the Canadian Alliance of Medical Laboratory Professionals Regulators (CAMLPR) pathways, or certification with the Canadian Society for Medical Laboratory Science (CSMLS).  Bachelor of Science degree or an Advanced Registered certificate or completion of a supervisory/management program plus a minimum of five (5) years’ recent, related experience including three (3) years’ experience in a supervisory capacity, or an equivalent combination of education, training and experience.  A valid BC driver’s license and access to a personal vehicle for business related purposes.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Provincial Laboratory Medicine Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

 

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

 

Skills & Knowledge

• Comprehensive knowledge and recent related experience in laboratory discipline
• Comprehensive knowledge of the standards of practice and guidelines for Medical Laboratory Technologists established by the CAMLPR or CSMLS and/or other relevant national professional associations
• Comprehensive knowledge of method development and evaluation and research processes.
• Comprehensive knowledge of organization policies, procedures, and standards of care, including practice of safe work procedures with discipline equipment
• Knowledge of administrative structure and function of laboratories of varying sizes
• Demonstrated ability to function as a team member, leader, teacher, motivator, and facilitator and to coach and deal with others effectively and in a supportive manner
• Demonstrated ability to communicate effectively, both verbally and in writing, with co-workers, medical personnel and other health care staff, both one-to-one and in groups.
• Demonstrated ability to deal with and/or guide others in resolution of conflict issues
• Demonstrated ability to work independently and in collaboration with others
• Demonstrated ability to work under pressure in a constantly changing environment and to organize and prioritize competing demands
• Demonstrated ability to manage own learning to meet future challenges within the organization
• Demonstrated knowledge of computerized systems relating to the Laboratory and current software applications such as Word, Excel, and PowerPoint
• Physical ability to perform the duties of the position
• Ability to operate related equipment
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

Job Type: Regular Full-Time (1.0 FTE)
Salary Range: $49.90 – 62.30/hr
Closing Date: Open until position is filled
Requisition # 194520E

 

What we do

 

Provincial Laboratory Medicine Services program is part of the Provincial Health Services Authority (PHSA).

 

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

Attention current employees of PHSA:

 

You must apply via your internal profile at http://internaljobs.phsa.ca.

 

The internal job posting expires on February 13, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

 

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

 

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.