Job Summary:
In accordance with the Purpose, Vision, Values, Coast Salish Teachings, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Technical Leader, Chemistry and Hematology, the Shift Supervisor coordinates the operations of the evening, night, and weekend shift by methods such as coordinating and assigning workload for technologists and laboratory assistants, and providing input into performance planning and coaching. Monitors quality control and troubleshoots method and equipment problems. Advises Technical Leader or designates of problems with Laboratory equipment or methods. Performs technical work as a bench technologist.
Duties/Accountabilities:
1. Coordinates the operations of the evening, night, and weekend shift by methods such as coordinating and planning work for technologists and laboratory assistants, and calling in and allocating staff as required. Directs efficient workflow by ensuring that single-piece flow is maintained, and that standard work processes are followed.
2. Monitors quality control, and takes appropriate corrective action when deviations occur, such as method and equipment troubleshooting and maintenance. Ensures preventive maintenance is performed as required.
3. Performs technical work as a bench technologist.
4. Oversees the routine quality of work, makes recommendations for improvements regarding issues such as workflow, policies and procedures, and staffing requirements to Technical Leader. Participates in evaluating and implementing improvements, and attends meetings with Technical Leader concerning departmental operation.
5. Reports issues such as incidents, staff performance, and equipment problems to the Technical Leader to ensure problems are resolved.
6. Assists with the orientation of new technologists by reviewing departmental expectations and policies and procedure, and demonstrating work processes. Provides feedback to the Technical Leader regarding progress and training/orientation requirements.
7. Monitors supply levels, and notifies Technical Coordinator(s) when supplies need to be ordered.
8. Maintains knowledge of developments in the field by methods such as reviewing literature, keeping abreast of developments in the field, and attending approved lectures, courses and workshops.
9. Participates as an active member of the laboratory team by engaging in activities such as interacting with other staff members, attending staff meetings, identifying concerns about work/workplace issues, being involved in generating solutions to identified problems, and participating in the development and achievement of departmental goals.
10. Ensures safety standards are met by maintaining a clean, uncluttered, and safe work area, ensuring staff and students are aware of cleaning and safety standards and techniques, monitoring adherence to safety protocols, and reporting problems to Technical Coordinator.
11. Performs other related duties as assigned
Qualifications:
Education, Training, and Experience
Graduation from a recognized Medical Laboratory Technology program plus four (4) years’ recent related experience, including one (1) year in a leadership capacity, or an equivalent combination of education, training and experience. Successful completion of recognized competency assessment exam and registration in the relevant field(s) of practice in accordance with the Canadian Alliance of Medical Laboratory Professionals Regulators (CAMLPR) pathways, or certification with the Canadian Society for Medical Laboratory Science (CSMLS). Field of practice: Core.
Skills and Abilities
Demonstrated ability to supervise and lead staff.
Demonstrates current knowledge of relevant laboratory testing, techniques, methods, and procedures.
Demonstrated ability to communicate with and deal effectively with, patients/residents, staff, physicians, and other health care providers.
Demonstrated knowledge of legislation and government policies and procedures related to laboratory technology.
Demonstrated ability to work collaboratively as a member of a team.
Demonstrated ability to deal with and/or guide others in conflict situations.
Demonstrated ability to work independently, prioritize issues, and complete assigned workload.
Demonstrated ability to demonstrate procedures to other employees and students.
Demonstrated ability to operate related equipment.
Demonstrated physical ability to carry out the duties of the position.
