Manager, Employee Records and Benefits

 

Records and Benefits Management

Burnaby, BC

 

 

Reporting to the Director, Employee Records & Benefits (ERB), the Manager, Employee Records & Benefits (“Manager”) is accountable for leading and delivering BCCSS ERB services efficiently, on-time and within budget to PHC, PHSA, and VCH.

 

The Manager provides leadership and direction on policy, procedures, process development and implementation; leads the coordination of records management and benefits administration for ERB’s clients; and ensures the accuracy of employee records. The Manager identifies and leads system improvement opportunities related to their functional areas; hires, manages, and terminates (when required) ERB staff including building team competence and problem solving capacity; identifies system support requirements; and

 

develops and monitors performance management indicators and standards to ensure the delivery of appropriate, effective, efficient, and timely customer service.

 

What you’ll do

• Manages the day-to-day operations of the designated area in accordance with documented service level agreements by ensuring adequate staffing is in place, addressing emerging issues, overseeing the timely delivery of quality services, and planning and managing resources to meet current and future work volumes.
• Recruits and hires staff by identifying vacancies, interviewing applicants, determining suitability, and making hiring decisions. Supervises staff, continuously monitoring overall individual and team performance including goal setting and formal performance reviews. Investigates work and staff issues, clarifies responsibilities, and outlines expectations, provides feedback and addresses issues in real-time, determines development needs and creates learning plans, and is responsible for disciplinary and dismissal decisions when necessary.
• Models and fosters a safe, inclusive, and supportive team environment that exhibits authentic and sincere behavior based on trust and mutual respect. Provides leadership to team members through coaching, guiding, and modeling key behaviors/strategies, encouraging open dialogue, collaborating, and providing guidance and advice to facilitate resolutions to work issues.
• Identifies development and training opportunities for team members, working with internal leadership and the learning specialist as necessary to deliver training.
• Identifies trends and service improvement opportunities to drive quality and create capacity within designated area/team on an on-going basis.
• Fosters an inclusive environment for team effectiveness and engagement; promotes, assesses, and improves staff productivity; develops and manages efficiency standards, performance indicators, benchmarks, workload measurement standards, quality assurance and auditing processes.
• Develops processes and methods for project implementation from strategic initiatives and ensures initiatives are carried out in accordance with the purpose, vision, values, strategic direction, and policies of PHSA.
• Develops short- and long-term objectives/goals to guide the activities of the designated area/team and ensures the objectives are aligned with PHSA, Finance, and Employee Services Strategic Business Plans.
• Responsible for developing, recommending, and managing budget, monitoring expenditures, variance analysis and reporting, and recommending and implementing remedial action.
• Ensures compliance with company policies, collective agreements, government requirements and legislation.
• Documents operational risks and issues associated within designated area/team, ensuring mitigation and resolution plans are in place.

 

What you bring

 

Qualifications

• A level of education, training and experience equivalent to a Degree in Human Resource Management, Business Administration, or a related discipline plus five to seven (5 - 7) years of recent related experience in a large complex organization with at least four (4) years in a managerial position.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Records and Benefits Management contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Comprehensive knowledge of applicable HR and benefit principles including legislation, and relevant collective agreements.
• Knowledge of the healthcare field and its business needs are a definite asset as is outsourcing/shared services experience.
• Demonstrated ability to be successful in a complex, multi-client environment and to drive change in a change resistant environment.
• Demonstrated ability to coach, develop, influence and motivate others. Ability to provide strong operational leadership.
• Able to make timely decisions and take action within area of accountability.
• Demonstrated ability to lead through vision and inspiration.
• Strong ability to achieve results through innovation, continuous improvement and creative use of
• resources.
• Demonstrated ability to manage multiple priorities, audits and reporting requirements.
• Excellent communication skills including the ability to manage conflict, influence cross boundaries and flex style and message depending on audience.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

 

Job Type: Regular, Full-Time

Salary Range: $106,026 - $152,413 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition #: 193348E

 

  

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

 

ATTN: PHSA Employees:

 

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

 

Please note the internal job posting will no longer be accessible after the expiry date of January 14, 2026. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

 

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at internaljobshelpu@phsa.ca. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.