Business Intelligence Architect, WEST Alliance Office

 

Communications and Business Alignment

Burnaby, BC

 

 

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Business Intelligence (BI) Architect coordinates the development and implementation of WEST-Alliance Office (AO) BI/reporting architecture, frameworks, policies, standards and best practices including quality assurance, related to the business analysis and reporting functions supporting the delivery of WEST services; and vendor performance management. Provides expert technical consultation, vision and leadership in the analysis, feasibility, design, planning, implementation, and use of the BI infrastructure. Coordinates the technical planning for large-scale initiatives and supports the evaluation of external services. Provides input into the development of policies, annual goals and objectives for the area of responsibility. Contributes to community of practice regarding BI/reporting within IMITS and the broader PHSA organization.

 

What you’ll do

• Defines the principles that guide BI/reporting architectural decisions for the WEST-AO, develops, and implements processes, policies, frameworks, standards and quality assurance practices, as well as related reports. Formulates strategies and plans for short-term and long-term BI/reporting architecture that support the WEST-AO business needs. Oversees the evaluation and selection of solution and software product standards and the design of and implementation of standard configurations.
• Designs interactive visualizations, dashboards, tools and solutions, and coordinates the implementation of a BI/reporting architectures based on business and/or HA requirements, IT strategies and contractual requirements; directs the associated activities ensuring compliance. Communicates orientation and provides training on framework, standards and best practices to WEST-AO staff, management, and project teams.
• Analyzes the environment continually to detect critical performance and deficiencies associated with standard configurations and develops or recommends solutions for improvement. Contributes to risk management practices, completes assessments, and related risk management planning and compliance testing related to the BI/reporting environment.
• Consults with users to identify design requirements and determines the most appropriate design visualization based on an understanding of technical considerations, privacy requirements, and visual design best practices.
• Researches and analyzes market, technology, and industry trends and standards related to technologies that affect BI/reporting, and other platforms for the purposes of determining potential impact on current practices and environments, as well as the suitability of different approaches in solving emerging business needs. Provides recommendations on the use and evolution of BI/reporting architecture and solutions.
• Prepares, manages and evaluates the procurement of external services and solutions by managing the RFI, RFQ, and/or RFP process including creating and evaluating the RFP and committing funds for BI/reporting initiatives estimated at one million dollars or greater. Liaises with outside vendors, reviews bids and/or negotiates equipment and/or service contracts, and makes recommendations where necessary to the AO senior leadership. Monitors the level of support to ensure requirements and expectations of the contract(s) are met.
• Coordinates technical planning for both small and large-scale systems initiatives, working closely with business units, suppliers, functional area managers, senior IT and business/HA representatives to define the goals, objectives and plans that direct systems design and implementation activities. Resolves problems and scheduling conflicts and provides status updates and reports.
• Designs, implements and supports BI/reporting solutions and access controls in a way that provides appropriate, demonstrable and coordinated security procedures and practices that are compliant with related law, regulation, policy and professional standards. Provides monitoring, auditing and investigation expertise into security, policy and appropriate use violations.
• Provides expert BI/reporting technical advice and consultation by performing analysis to formulate recommendations for proposed technology changes. Provides input into BI/reporting development and into the use of new technology for inclusion in the BI/reporting and/or technology architecture, as well as consultation and advice to senior leadership on technology alternatives and solutions.
• Develops annual goals and objectives for the area of responsibility, ensuring consistency with WEST-AO plans and HA objectives and strategies.
• Participates in WEST Governance Committees and/or working groups, as well as other related IMITS, PHSA and/or HA committees, chairs and/or leads discussion as required.

 

 

What you bring

 

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in computer science, engineering or a related study. Seven (7) years of recent related experience in a large, complex organization including experience with at least two IT disciplines from a client/server environment, including project management, business intelligence, data analysis, data visualization and interpretation, statistical analysis, technical architecture, and operations. 
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Communications and Business Alignment contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Knowledge and experience in building business intelligence (BI) design and predictive analytics. Ability to design guidelines, best practices Experience leading data conversations and developing business concepts. Proven ability to translate business requirements into data requests, reports and dashboards. Knowledgeable in advanced data analysis techniques. Demonstrated skills and abilities in data science & programming, data visualization & reporting, data manipulation & analytics, data warehousing and data integration. Knowledge in data and technical architecture, and optimization. Knowledge of IT service management (ITIL) and Architecture Frameworks (TOGAF).
• Ability to solve problems independently and collaboratively as part of a team. Demonstrated organizational, analytical, critical thinking and decision-making skulls. Proven ability to function as a strategist, advisor and technical consultant including with of security, policy and technology alternatives and solutions. Ability to understand the long-term and short-term perspective of situations. Ability to cultivate and maintain mutually beneficial working relationships. Project management ability to Excellent written and verbal communication skills; able to clearly articulate messages to a variety of audiences including the ability to contextual information. Developed business wiring skills. Knowledge of business case development, documentation of work flows, and contract management. Ability to work with financial, statistical and technical data; ability to estimate financial impact of data/technical architect alternatives. Ability to quickly comprehend the functions and capabilities of new and evolving technologies. Possesses health environment and political awareness.
• Direct experience with GSN ServiceNow and its data systems is an asset. Demonstrated ability to understand, interpret, and analyze supplier contract language related to performance metrics.
• Advanced proficiency in Microsoft Excel, with the ability to summarize data extracts for high-level reporting. Proficient in SQL queries and adept with SQL Server Management Studio (SSMS) or similar tools. Experience in Power BI data configuration and reporting is considered beneficial. Strong analytical and problem-solving skills, particularly when working with large datasets.
• Capable of managing multiple RFIs with shifting priorities based on evolving business needs. Able to work independently while providing regular updates and thrives within a team environment supporting multiple departments
• Effective communicator, both verbally and in writing, with internal and external stakeholders at a professional business level.
• Experience with SBAR reports or briefing notes is an asset. Familiarity with clinical or healthcare technical service support models is considered beneficial.”

 

• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

 

 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

 

 

Job Type: Temporary, Full-Time (Until September 2027 or Until Return of Incumbent)
Salary Range: $88,990 - $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Open Until Filled
Hours of Work: 08:30-16:30 (Monday to Friday)
Requisition #: 193298E

 

 

 

 

What we do

 

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

 

 

ATTN: PHSA Employees:

 

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

 

Please note the internal job posting will no longer be accessible after the expiry date of January 13, 2026. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

 

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at internaljobshelpu@phsa.ca. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.