Coordinator, Revenue Services

 

Accounts Receivable

Burnaby, BC

 

This role requires the successful candidate to work regularly from two primary locations, travel to additional sites as needed throughout the Sea to Sky Corridor and Sunshine Coast, and remain available for contact outside of standard work hours.

 

The Coordinator, Revenue Services participates in the strategic and operational planning and development of policies and procedures for accounting services throughout BCCSS, and leads and/or participates in the implementation. 

The Coordinator, Revenue Services is responsible for ensuring that all Revenue Services systems and processes, including internal controls, comply with legislated requirements and Health Authorities policies.  Functions overseen by this position include reviewing internal processes to identify risk and areas of improvement, supervising and coordinating the activities of the applicable Revenue Services team, and providing information in response to requests for information from stakeholders.

 

What you’ll do

• Technical
  • Ensuring Revenue Services systems and processes, including internal controls, comply with legislated requirements and Health Authorities policies by working with external and internal stakeholders.
  • Reviews internal processes to identify risks and areas of improvements, by analyzing current process and researching industry best practices. Makes recommendations to minimize risk and/or improve efficiencies, communicates with affected stakeholders, and implements the change.  Provides applicable change management guidance and leadership to affected staff and implements controls to monitor the outcome of changes.
  • Develops project plan including timelines, resource requirements, cost/benefit analysis, governance structure, reporting, change management, communication and post implementation support, through collaboration with various stakeholders.  Monitors project progress by reviewing progress reports and results and outputs, to prevent uncontrolled changes or continuous growth in a project’s scope and ensure negotiated milestones are met.
• Working Relationships
  • Leads and/or participates as department liaison on business and system initiatives, and collaborates on the implementation of initiatives or enhancements and resolution of business and system issues.
  • Responds to request for information from stakeholders, clients, and senior managers by conducting research and analysis to provide information for performance measurement. Prepares and distributes analytical findings to applicable stakeholders in various formats.
• Leadership
  • Selects, trains, and evaluates staff.  Supervises and coordinates the day-to-day activities of the team by determining priorities and coordinating and balancing workloads, to prevent backlog and ensure timely delivery of services to clients.  Ensures that initiatives are carried out in accordance with the goals, policies and vision of BCCSS Revenue Services by developing processes and methods that allow the transformation and standardization of business functions.
• Decision Making
  • Exhibits appropriate judgement when dealing with issues or questions in a complex environment.  Elevates issues or questions when not familiar or unsure of overall effect of the decision.
• Budgets
  • Works within established budgets.
• Performs other related duties as required.

 

What you bring

 

Qualifications

• A level of education, training and experience equivalent to a recognized professional accounting designation (Chartered Accountant, Certified General Accountant or Certified Management Accountant) and a minimum of five (5) year’s recent related experience in a large organization including extensive experience with complex computer systems.
• Solid understanding of key accounts receivable processing, financial systems and reporting. Demonstrated experience in delivering outstanding customer service and experience with complex computer systems. Demonstrated experience supervising and coordinating activities of support teams.  
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Accounts Receivable contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Exceptional written and oral presentation skills.
• Excellent written and verbal communication skills.
• Ability to be flexible and adaptable in a complex environment.
• Above average analytical skills, and intermediate to advanced MS Excel skills.
• Strong conceptual, planning and decision-making skills.
• Strong organizational, multi-tasking and time-management skills.
• Exceptional interpersonal skills reflecting the ability to inspire teamwork, confidence and cooperation.
• Results-oriented and a disciplined, ensuring deadlines and key deliverables are received.
• Health & Safety
  • In accordance with the Mission, Vision and Values, and strategic directions of BCCSS, employee safety is a priority and a responsibility shared by everyone at BCCSS, and as such, the requirement to continuously improve quality and safety is inherent in all employee safety aspects of this position.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

 

 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

 

Job Type: Regular, Full-Time

Salary Range: $74,618 - $107,264 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3 & Lions Gate Hospital 231 East 15th Street, North Vancouver, BC  V7L 2L7
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition #: 193329E

 

 

 

 

What we do

 

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

 

 

ATTN: PHSA Employees:

 

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

 

Please note the internal job posting will no longer be accessible after the expiry date of January 13, 2026. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

 

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at internaljobshelpu@phsa.ca. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.