Team Lead, Medication Management, Regional Digital Solutions

 

Digital Solutions

Vancouver, BC

 

 

 

The Team Lead will provide leadership across Acute and Medication Management teams, overseeing Cerner inpatient clinical documentation, orders, and closed-loop medication workflows. The role ensures integrated, safe, and efficient clinical and pharmacy processes that support high-quality patient care across the acute care continuum.

 

 

Reporting to the Regional Manager, the Coordinator is responsible for managing the planning, implementation, integration, operation and future enhancement of designated strategic, enterprise-wide Information Systems for Vancouver Coastal Health (VCH) and Providence Health Care (PHC) or designated health service delivery area(s). Provides leadership and direction to staff and applications support across multiple sites. He/She is the primary contact for enhancement requests and issues. Coordinates responses to user initiatives, requests and issues with team members and other staff as needed to meet the defined objectives of the service. Primary working relationships are with IMIS Regional Managers and working level staff within Integration and Planning, Solutions, and Technology Services as well as managers/directors throughout VCH and external vendors. The incumbent directly supervises team members with both clinical and technical expertise such as Clinical Analysts, Senior Systems Analysts, and Systems Analysts/Programmers and provides guidance and direction to Applications Coordinators of clinical areas, as applicable.

 

 

What you’ll do

 

• Ensures systems/services are supported with the highest levels of service availability and performance.    Leads system health checks and remediation efforts in collaboration with various technical teams and clinical application vendors.  Leads and assist with all system maintenance/change management responsibilities including upgrades, major patches and expansions. Participates in system monitoring activities; security risk assessments; system internal audit activities; and system quality assurance practices. Coordinates the release and technical changes across a multitude of stakeholder groups across health authorities, specific sites, vendors, technical groups and clinical users.
• Assists with operational and capital projects through the project development life cycle e.g. planning, design, implementation and go live support. Participates in organizational team building development and optimizations of support structures that will be used by the organization to direct future development and change. 
• Manages internal and external stakeholder and vendor relationships throughout day to day operations and inflight/capital projects. Ensures problem resolution and customer satisfaction through ongoing communication with all levels of leadership, clinical and technical stakeholders within VPPL.  Assists stakeholders/vendors with escalating major system issues/risks and remediation efforts. 
• Leads the analysis of the current state and future requirements for the designated clinical application/service. Initiates the development of specific goals and objectives.  Accountable for identifying healthcare operations and system impacts of changes and defects within complex and integrated solutions.
• Provides leadership, guidance and supervision of staff using effective leadership techniques (e.g., coaching, mentoring, skills and leadership development and performance management).  Provides staff training and orientation as required.  Participates in staffing decisions related to recruitment, retention, discipline, and termination.  Monitors financial resources with respect to operational obligations; takes corrective action as necessary.

 

 

 

What you bring

 

Qualifications

• A level of education, training and experience equivalent to a Bachelor Degree in a related field plus five (5) years recent related experience.  Applicable qualifications include a Computer Science degree and experience working in a healthcare environment or a healthcare degree and experience working in a systems environment will be considered.  Minimum two (2) years recent experience in a leadership role.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Digital Solutions contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• A proven leader with expertise coordinating activities of staff, project work teams and resources to ensure effective project management, and ongoing applications training and support.  Proven hands-on specialized experience in an integrated environment with related applications/systems.  Strong enterprise-level experience in the administration and implementation of applications/services in a large-scale environment.  Relevant certification such as those provided by Microsoft, ITIL, and PMI would be an asset.
• Expert knowledge and understanding of technologies and strategies, including the design, development, testing, implementation and support functions related to a variety of clinical applications/services.  Excellent interpersonal, oral, and written communication skills with the ability to communicate complex ideas in simple terminology.  Ability to understand and clearly relate technical information and principals of operation with a variety of clinical and technical stakeholders both internal and external to the organization.  Understands customer clinical and technical issues and develops solutions for achieving operational goals/objectives and ensuring user needs are met. Ability to analyze operational problems and recommend innovative solutions, demonstrating time management skills. 
• Proven ability to plan and execute complex projects with stringent budgets and timelines.  Ability to supervise staff, provide guidance, coordinate work and resources, and evaluate performance in a unionized environment.  Demonstrated ability to effectively function within a complex healthcare environment as part of a shared service that supports multiple organizations.  Uses sound decision-making abilities to address complex and divers systems issues, which could have a significant impact on patient care.  Maintains an awareness of current clinical information systems trends through literature review, contact with peers at other organizations and attendance at seminars, workshops and educational programs.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

 

 

What we bring

 

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

 

 

Job Type: Temporary, Full-Time (Until November 3, 2027 or Until Return of Incumbent)

Salary Range: $88,990 - $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1885 West Broadway, Vancouver, BC V6J 1Y5
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday, and On-call may be required)
Requisition #: 192926E

 

 

 

 

What we do

 

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

 

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

 

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

 

 

ATTN: PHSA Employees:

 

 

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

 

 

Please note the internal job posting will no longer be accessible after the expiry date of December 29, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

 

 

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.