Communications Specialist, BC Health Workday

Role Summary

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. 

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system. 

Reporting to the Manager, Communications and Training, the Communications Specialist leads the implementation of communication and engagement strategies, including brand and related tactics, and provides expertise and guidance to colleagues by writing, editing and producing communications materials for and related to the provincial BC Health Workday Program. The Communications Specialist is responsible for providing advice and communications services to the provincial BC Health Workday Program within their assigned health organization(s), and to other regional partners and (internal and external) interested parties. Additionally, the Communications Specialist supports the development and delivery of communication and engagement activities to ensure they are high-quality, consistent, and aligned with organizational goals. This role assists in implementing plans and initiatives that facilitate change and maintain positive working relationships with internal and external partners. 

 

Key Accountabilities

• Implements communication and engagement strategies within the assigned health organization(s) by developing action plans, coordinating with partners and BC Health Workday Program project teams, and ensuring timely, accurate delivery of key messages aligned with organizational priorities. 
• Collaborates with partners across the Health Authority and the Change, Training & Communication team to shape, refine, and align communication plans with organizational priorities and partner needs. 
• Evaluates the effectiveness of communication plans within the assigned health organization(s) by monitoring outcomes, analyzing feedback and performance metrics, and presenting recommendations to leadership to strengthen future strategies and maintain alignment with organizational and project objectives. 
• Determines content in collaboration with the Communications and Training Team, BC Health Workday Program leaders, and health organization partners. Researches and writes communications materials in collaboration with partners such as Indigenous Health and Diversity, Equity and Inclusion specialists, designers, photographers, and printers as needed. 
• Writes, edits, and produces engaging communications such as online media, website, Intranet, internal briefs, newsletters, brochures, annual reports, displays, speaking notes, educational materials, and presentations. 
• Ensures quality, consistency, and effectiveness of complex communication materials. 
• Represents the voice of the BC Health Workday Program through communication channels including social media. Actively monitors and responds to social media mentions and, when necessary, identifies exchanges that need to be elevated to the BC Health Workday Program leadership or Change Management Office. 
• Maintains awareness of new developments and trends in communications through literature review, contact with peers at other organizations, industry advisor groups and professional associations, and attendance at seminars, workshops and education programs. 

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in a relevant discipline such as Communications, Journalism or Public Relations and a minimum five (5) years of experience in a communications role. 
• Excellent interpersonal and communications skills (verbal and written). 
• Solid business and promotional writing and the ability to create compelling publications. 
• Skill and proficiency in organizational electronic communication technology, desktop publishing and web-based technology practices. 
• Strong working knowledge of Microsoft Office, MS Teams and SharePoint. 
• Proficiency in presentation and design software such as Canvas and Mural. 
• The ability to handle highly confidential and sensitive issues with skill, tact and diplomacy is important, as are excellent decision-making skills. 
• Ability to work independently and as part of a team. 
• Flexibility to reprioritize quickly to meet changing priorities. 
• Ability to meet tight deadlines and work under pressure. 
  

 

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time
Wage:  $62,239.00 to $89,469.00
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: 1775 Willingdon Ave, Burnaby BC V5C6E3 (Hybrid)
Hours of Work: 08:30 to 16:30, Mon - Fri
Requisition # HCMS_E06331 

 

What we do  
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.  

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents  including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. 

 

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of December 26th, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at internaljobshelpu@phsa.ca Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. A Help Desk Representative will respond to your inquiry within 1-2 business days.