Training Coordintor, BC Health Workday

 

Role Summary

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.  

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (Fraser Health, Interior Health, Island Health, Northern Health, Providence Health Care, PHSA and Vancouver Coastal Health). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system. 

Reporting to the Manager, Communications and Training, the Training Coordinator supports the design, delivery, and evaluation of training programs for the BC Health Workday program by providing essential coordination and administrative support to new program members.  The Training Coordinator is responsible for scheduling training sessions, managing training logistics by security facilities and preparing both physical and technical classroom setups, supporting the development of learning materials, tracking training metrics such as attendance, completion/participation rates, user satisfaction and supporting continuous learning for system users. Working in close collaboration with change management, transformation, communications, human resources and technology teams, the Training Coordinator is privy to sensitive, confidential change information related to the system transformation.  

The Training Coordinator ensures their materials and communication aligns with PHSA-wide work to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility standards across the organization.   

 

Key Accountabilities

• Supports and coordinates the training and onboarding of new program members, including enrollment and preparation activities, from starting lineup and ongoing through the program's lifecycle through virtual, in-person and self-paced e-learning. 
• Supports BC Health Workday end user training by identifying and securing local site training facilities and classrooms, ensuring required end user training accesses. 
• Coordinates/sets up and prepares local training facilities and classrooms, including all physical and technical aspects, such as PC hardware/software, network connections, printers, classroom equipment and supplies, A/V equipment. 
• Maintains the training calendar and ensures alignment with system updates and project milestones. 
• Handles registration, tracks and report training metrics, such as attendance, completion rates, and user satisfaction. 
• Assists in preparing and updating training materials such as guides, videos, quick reference sheets, FAQs and e-learning modules. Coordinates with subject matter experts and Workday functional leads to ensure training materials reflect current configurations and business processes.

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in a relevant discipline such as Human Resources, Business Administration, Education and at least 2–4 years of experience coordinating or delivering training programs, preferably within an HR or technology context. Workday certification or HRIS training an asset. 
• Familiarity with e-learning tools (Articulate, Captivate, or Workday Learning) is an asset. 
• Strong organizational skills with attention to detail and deadlines. 
• Excellent communication and facilitation abilities—able to explain complex concepts clearly to non-technical users. 
• Strong working knowledge of MS 365, Teams and SharePoint, Adobe Acrobat, creative programs such as Canva or Mural, database and web-based programs. 
• Comfort working with data, reports and tracking systems. 
• Collaborative mindset with the ability to coordinate across departments. Continuous improvement mindset; seeks user feedback and adapts accordingly.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time
Wage: $62,239.00 to $89,469.00
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: 1775 Willingdon Ave, Burnaby BC V5C6E3 (Hybrid)
Hours of Work: 08:30 to 16:30, Mon - Fri
Requisition # HCMS_E06332 

 

What we do  
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.  

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents  including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. 

 

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of December 26th, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at internaljobshelpu@phsa.ca Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. A Help Desk Representative will respond to your inquiry within 1-2 business days.