REMEMBER TO USE YOUR PHSA ID # WHEN APPLYING (BCAS employee # no longer valid)
Posting EB 25:411
Position: FT Irreg Emergency Medical Call Taker (EMCT)
Positions: 6 (six)
Location: Langford Dispatch (LDOC) / Victoria
Posted: December 19, 2025
Closes: January 01, 2026
EMCT Training Date: April 13, 2026
Virtual Testing: January 7-14, 2026
Double Plug-in session: January 14-24, 2026
Interviews: TBD (est. February 2026)
BCEHS intends to fill six (6) vacancies for Full-Time Irregularly Scheduled Emergency Medical Call Takers (EMCT) in the Langford Dispatch Operations Centre (LDOC).
Applicants to both EMD and EMCT positions are selected based on Article 13.01 for qualified bargaining unit applicants and 13.04 for unqualified internal and external applicants.
What you’ll do
The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls that are directed to ambulance services. Working in a call-centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:
- Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment.
- Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly.
- Take a leadership role while actively building relationships with team members and callers.
- Actively seek win-win solutions, always, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion
To learn more about this role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker
What you bring
Initial Qualifications:
- Completion of Grade 12 or equivalent
- Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training).
- 2+ years’ experience in customer service
- Experience in a call centre is an asset
- Fluent spoken and written English
Additional Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
Shortlisted candidates will be invited to an information session and successfully complete the following assessments:
- CritiCall Online Simulation
- Listening and Data Entry Test
- CritiCall Personality Screening Test
Please note:
- typing speed is an important skill for working in the Call Centre. Unsure if you can type at least 30 words per minute? You can measure and practice your typing skills here: (https://www.typingtest.com/)
- successful internal candidates who do receive an offer will need to obtain a satisfactory Hearing Test before the first day of EMCT training.
Next Steps in the Recruitment Process:
- Shortlisted candidates will receive an email invitation to participate in a virtual testing session. To be considered for this position, your attendance is required. The testing session will be approximately 1.5-2.5 hours.
- Applicants who are shortlisted from these tests will be contacted to come into the centre to complete an IN-PERSON observation shift, where you will listen to live calls while paired with an experienced call-taker. This is called the Double Plug-in - DPI- observation shift. All candidates, regardless if they've participated in a DPI or similar previously must complete a DPI for this posting to be considered for next steps.
- Successful candidates will then be asked to complete a pre-screening personality assessment – this is not an elimination test, but a tool used to determine best fit from our candidate pool.
- As a final step, you will be invited to a behavioural based interview
Please note, employees accepting any Regular position under the Collective Agreement will not be entitled to rescind an accepted offer after 61 days of accepting the offer. Regular and Irregular employees may only rescind within the 61 days after acceptance. You will also be required to report to your new position within the 61 days of acceptance. Employees that rescind an offer at any time are not guaranteed to be placed back into their current/prior position.
Application Tip: After applying and clicking on submit – please go to your profile page and confirm that you see your application in the Application History section (go back to job page, log in at the bottom of page and this takes you directly to your profile page, your application history is at the top of the page). Please reach out to internalrecruitment@bcehs.ca if you have any questions.
BC Emergency Health Services employees are advised that Talent Acquisition will only contact employees regarding this employment bulletin using the employee’s contact information contained in the Employee Records and Benefits (ERB) Human Resources system or BCEHS Email.
It is very important that your contact information is up to date with ERB. If you would like to make changes to your contact information, you can complete a form to do so and submit it to Records and Benefits. You can find the form at: Employee Address Change Form (the form may take a few minutes to load).
If you expect to be away, or unable to answer your telephone after the posting closing date please email a proxy acceptance to the BCEHS Recruitment Help Desk at: internalrecruitment@bcehs.ca
We are here to help – If you have any questions, please do not hesitate to contact the BCEHS Recruitment Help Desk:
Phone: 604-675-7470
Toll Free: 1-844-675-7470
Email: internalrecruitment@bcehs.ca
Hours: 08:30 – 16:30, Monday to Friday (excluding Statutory Holidays)
We invite you to apply by clicking the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system. REMEMBER USE YOUR PHSA ID # AND PLEASE ENSURE YOUR CURRENT CONTACT INFORMATION IS ON RECORD
This is an INTERNAL posting. Any external candidates who apply via this posting will NOT be considered.
