Change Management Specialist, BC Health Workday

 

Role Summary

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. 

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system. 

The Change Management Specialist reports to the Manager, Business Readiness and Change and supports the successful implementation of the BC Health Workday program by driving organizational readiness and adoption of the Workday Human Capital Management System (HCMS) within their assigned health organization(s). This role develops and executes tailored change management strategies aligned with both organizational goals and provincial program objectives. Acting as a strategic partner, the Change Management Specialist leads impacted user analysis and readiness assessments, tailors communication and engagement plans suited to local culture, and ensures training approaches reflect organizational processes and impacts. They monitor progress, identify risks or resistance, and recommend corrective actions to maintain momentum. Additionally, the Change Management Specialist facilitates collaboration between organizational leaders, project teams, and workstreams to align technical design with operational needs, while identifying opportunities for process improvement and leveraging best practices to optimize system performance.

 

Key Accountabilities

• Designs and implements change management strategies within the assigned health organization(s), aligned with organizational goals and BC Health Workday objectives. 
• Conducts impacted user analysis and readiness assessments within the assigned organization(s), identifying high-impact areas and customizing interventions to address unique needs. 
• Supports the development of change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change. 
• Supports the execution of change management and partner engagement plans by working collaboratively with organizational leaders, project teams, and workstreams to ensure alignment between technical design and organizational readiness; and is responsible for creating supportive materials such as sponsor roadmaps, change adoption and resistance management plans, surveys, impact assessments, lessons learned and closeout reports. 
• Develops and oversees communication and engagement strategies specific to the organization’s culture and operational context to drive awareness and adoption, including the facilitation of local change champion networks. 
• Collaborates with the training team to ensure the curriculum reflects organizational processes and change impacts; provides strategic input on delivery approach for local audiences. 
• Monitors change progress for assigned organization(s), identifies risks or resistance trends, and recommends corrective actions to maintain momentum and adoption. 
• Identifies and drives process improvement opportunities within the organization by leveraging technology, operational insights, and best practices to optimize system performance. 
• Performs additional duties as required.

 

Qualifications

• A level of education, training, and experience equivalent to a bachelor’s degree in business, human resources, or health administration supplemented by three (3) to five (5) years of recent, related experience working in large-scale change management projects or a complex multi-site healthcare environment. 
• Demonstrated knowledge in change theory and adoption principles and how these principles can be translated into implementation strategies. PROSCI Change Management certification or equivalent is an asset. 
• Proven ability to influence, engage, collaborate on and coordinate change activities successfully and positively across multiple organizations. 
• Strong communication and facilitation skills, with the ability to engage diverse stakeholder groups. 
• Ability to organize, coordinate, and prioritize work in a dynamic, multi-partner environment. 
• Demonstrated problem-solving and critical thinking skills. 
• Proficiency with digital tools and platforms used for training, documentation, and collaboration. 
• Familiarity with Workday or other enterprise HR systems. 
• Demonstrated recent knowledge of the systems, culture and organizational systems intelligence in a health care organization is an asset 

 

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time
Wage: $74,618 to $107,264
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: 1775 Willingdon Ave, Burnaby BC V5C6E3 (Hybrid)
Hours of Work: 08:30 to 16:30, Mon - Fri
Requisition # HCMS_E06329 

 

What we do  
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.  

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents  including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. 

 

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of December 19th, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at internaljobshelpu@phsa.ca Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. A Help Desk Representative will respond to your inquiry within 1-2 business days.