Change Management Lead, BC Health Workday 

 

Role Summary

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. 

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system. 

The Change Management Lead is responsible for guiding change management initiatives for the BC Health Workday Program across all impacted BC health authorities. Working in alignment with each health organization’s culture, the Lead ensures that change efforts maximize employee adoption and usage while minimizing resistance. The role encompasses changes to business processes, systems and technology, job functions and organization structures, with a strong emphasis on developing and executing effective change management plans that foster engagement. The Change Management Lead works to drive faster adoption and creates higher utilization and greater proficiency on the changes impacting front-line employees, managers, and back-end system users across all seven health organizations. In addition, the Lead designs and implements change strategies while providing coaching and support to leaders as they guide their teams through the transition. 

 

Key Accountabilities

• Develops change management plans and strategies that foster engagement, minimize resistance, and maximize user adoption across the impacted BC health authorities. Aligns change strategies with each health organization’s culture to ensure effective adoption. 
• Cultivates and maintains an effective change champion network, builds influence within the network and provides coaching, mentoring, and support to change champions regarding effective change management approaches. 
• Guides and supports change management initiatives across all impacted BC health authorities by identifying potential change impacts on staff , processes, and systems,- anticipating points of resistance, and developing specific plans to mitigate or address the concerns, identifying resistance and performance gaps, developing, and implementing corrective actions. 
• In collaboration with the Manager, Business Readiness & Change, develop readiness assessments; evaluates results and presents findings in a logical and easy-to-understand manner. 
• Develops and supports the execution of a set of actionable and targeted change management plans, including senior leadership engagement plan and resistance management plan, in collaboration with Change Management Team, leaders and vested parties. 
• Provides active and visible coaching to executives and leaders regarding effective change management practices 
• Creates and manages measurement systems to track adoption, utilization, and proficiency of individual changes, provides insights and recommendations for continuous improvement. 
• Works with the Communication, Training and Transformation teams as well as other cross-functional workstreams and external partners in the formulation of plans and activities to support project implementation and integrate change management activities into the overall project plan.

 

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in Organizational Development, Organizational Change, or Business Administration supplemented by five (5) to seven (7) years of recent, related experience in leading change or technology change in a health care setting. PROSCI Certification or equivalent experience of change management principles and methodologies is an asset. 
• Demonstrated recent knowledge of the systems, culture and organizational systems intelligence in a health care organization. 
• Demonstrated expert knowledge and leadership in organizational change, change theory and adoption principles and how these principles can be translated into implementation strategies to generate strong system adoption. 
• Demonstrated ability to manage relationships and influence senior leadership towards a common vision. 
• Demonstrated ability to see the “whole picture” in relation to the project. 
• Proven ability to influence, engage, collaborate on and coordinate change activities successfully and positively across multiple organizations. 
• Exceptional verbal and written communication skills. 
• Ability to translate complex ideas and technical concepts into compelling visuals 
• Familiarity with project management approaches and methodology. 
• Experience with large scale organizational change efforts. 
• Experience with strategic planning and tactics and problem solving and root cause analysis skills.

 

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time
Wage:  $88,990 to $127,923.00
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: 1775 Willingdon Ave, Burnaby BC V5C6E3 (Hybrid)
Hours of Work: 08:30 to 16:30, Mon - Fri
Requisition # HCMS_E06328 

 

What we do  
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.  

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents  including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. 

 

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of December 19^th, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at internaljobshelpu@phsa.ca Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. A Help Desk Representative will respond to your inquiry within 1-2 business days.