REMEMBER TO USE YOUR PHSA ID # WHEN APPLYING (BCAS employee # no longer valid)

 

Posting: EB 25:399

Position: Full Time Irreg Scheduled EMD

Location: Langford Dispatch Operations Centre (LDOC)

Position(s): 4 (four)

Posted: December 03, 2025

Closed: December 16, 2025

EMD Training: February 17, 2026

 

 

BCAS intends to fill 4 (four) vacancies for Full-Time Irregularly Scheduled Emergency Medical Dispatcher(s) (EMD) in the Langford Dispatch Operations Centre (LDOC).

 

Applicants to both EMD and EMCT positions are selected based on Article 13.01 for qualified bargaining unit applicants and 13.04 for unqualified internal and external applicants.

 

Qualified applicants are those applicants who have completed probation.

 

Are you a career oriented individual who thrives in a fast paced, challenging work environment, do you want to be an integral part of helping our community? If this interests you, then this may be the career for you!

 

As an Emergency Medical Dispatcher in a Communications Centre, you are the first point of contact to the public who are calling 911 for an Ambulance due to an emergency medical situation. As an Emergency Medical Dispatcher, you are that calming and reassuring voice on the other end of the phone. You are responsible for providing vital information to the caller, Dispatch team, Paramedic crews, and hospitals to ensure help is on the way to the emergency event.

 

An ideal Emergency Medical Dispatcher will have the ability to:

• Demonstrate exceptional customer service skills
• Remain calm and focused in stressful, high pressure situations
• Demonstrate proficiency in computer skills (fast typing with high accuracy rate)
• Approach problems and decisions methodically and be able to follow scripted messaging
• Adapt quickly in a dynamic environment
• Prioritize multiple competing tasks
• Readily assume a leadership role
• Effectively communicate and actively build relationships with other team members and the caller
• Actively seek win-win solutions
• Maintain professionalism in cases of healthy conflict and in supporting/managing differences of opinion
• Understand the vast geography of British Columbia
• Work rotational shifts including weekdays, weekends, statutory holidays; as the operation runs 24/7, 365 days a year

 

Successful candidates who are not EMD qualified will begin training February 17, 2026

 

Please note, employees accepting any Regular position under the Collective Agreement will not be entitled to rescind an accepted offer after 61 days of accepting the offer.  Regular and Irregular employees may only rescind within the 61 days after acceptance.  You will also be required to report to your new position within the 61 days of acceptance.  Employees that rescind an offer at any time are not guaranteed to be placed back into their current/prior position.

 

Application Tip:  After applying and clicking on submit – please go to your profile page and confirm that you see your application in the Application History section (go back to job page, log in at the bottom of page and this takes you directly to your profile page, your application history is at the top of the page).  Please reach out to internalrecruitment@bcehs.ca if you have any questions.

 

BC Emergency Health Services employees are advised that Talent Acquisition will only contact employees regarding this employment bulletin using the employee’s contact information contained in the Employee Records & Benefits (ERB) Human Resources system or BCEHS Email.

 

It is very important that your contact information is up to date with ERB.  If you would like to make changes to your contact information, you can complete a form to do so and submit it to ERB ( Employee Records and Benefits ). You can find the form at: Employee Address Change Form (the form may take a few minutes to load).

 

If you expect to be away, or unable to answer your telephone after the posting closing date please email a proxy acceptance to the BCEHS Recruitment Help Desk at: InternalRecruitment@bcehs.ca.

 

We are here to help – If you have any questions, please do not hesitate to contact the BCEHS Recruitment Help Desk:

Phone: 604-675-7470

Toll Free: 1-844-675-7470

Email: InternalRecruitment@bcehs.ca

Hours: 08:30 – 16:30, Monday to Friday (excluding Statutory Holidays)

 

We invite you to apply by clicking the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system.  REMEMBER USE YOUR PHSA ID # AND PLEASE ENSURE YOUR CURRENT CONTACT INFORMATION IS ON RECORD.