Clinical Consultant, Physician Quality Improvement Program

 

Physician Quality Improvement

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, Physician Quality Improvement Program (PQI) and working closely with the Corporate Director, Business Planning and Decision Support, Physicians, Quality Directors and Leaders, and clinical staff of the PHSA agencies, the Clinical Consultant, Physician Quality Improvement program is responsible for all evaluation aspects of the PQI program, and for identifying, developing, analysing, and providing innovative responses to meet the decision-making needs of the PQI program and its partners. Responsibilities include: the creation and implementation of evaluations for the PHSA PQI program and the quality improvement initiatives it supports; the provision of liaison, consultative, and interpretative services to all levels of management and physicians; co-ordination of multiple sources of information and individuals to bring together the information required; and, detailed analysis of information including confidential data files, decision model development, and knowledge acquisition and re-engineering.

What you’ll do 

• Provides evaluation and information support and leadership related to the PQI program’s quality improvement work to various internal and external users of that information through expert analytical expertise, knowledge transfer, facilitation, and coaching.
• Responds to ad hoc requests for strategic and operational information in support of the PHSA Board, the PHSA PQI Steering Committee, the Specialist Services Committee, the Department of Quality, Safety, and Outcome Improvement, and various committees and working groups
• Provides leadership and development support for identification of performance indicators. Generates clinical performance indicators (including the provision of analyses and application of appropriate statistical methodologies) from information gathered from different departments. Identifies significant trends/discrepancies in data. Provides performance measurement analysis and recommendations for appropriate course of action to implement changes.
• Provides leadership for the creation and implementation of evaluation plans for the PHSA PQI program and the quality improvement initiatives supported through the program.
• Puts in place the necessary systems/tools to ensure that the PQI program and quality improvement projects are compliant with privacy standards.
• Assesses clients’ information needs and participates in the design and specification of information to be retrieved from clinical information systems. Provides assistance and support to clients in monitoring and interpreting utilization operating results by analysing variances and investigating causes.
• Provides leadership and advice to physicians, quality improvement teams, and clinical programs/departments to strategize and assess needs related to quality improvement initiatives. Collaborates with individuals from multiple disciplines and uses data to generate information that will identify areas for improvement and demonstrate the impact of quality improvement initiatives. Prepares narrative descriptions to enhance the information for internal and external partners including the Specialist Services Committee.
• Provides consultative services (including patient utilization, statistical, and costing information and analysis) to Executive, program managers, quality of care committees, accreditation teams, external consultants, and other organizations in support of strategic planning and decision-making, quality improvement, and accreditation processes.
• Provides best-practice and benchmarking information from national peers to physicians, quality improvement teams, and clinical and administrative managers. Analyses and explains activity and quality indicators, identifying opportunities for improvements in utilization management.
• Prepares confidential analytical reports and briefings for the Executive Team, as required, using information at the provincial and health-authority level in addition to corporate information sources.
• Prepares reports and briefs for external stakeholders, including the Specialist Services Committee.
• Works with Business Planning to provide clinical and costing information required for various projects. Ensures that program information is exchanged with the applicable business analysts.
• Provides formal education and training sessions on various decision support tools and software to physicians, Quality Directors, and other stakeholders across the PHSA and prepares relevant educational materials and formal presentations to be used in the sessions.
• Co-leads quality improvement projects with physicians, nurses, and program directors to ensure appropriate practices are tailored to meet the population health needs.
• Supervises designated staff by performing a variety of duties such as participating in the selection process, conducting performance reviews and addressing performance issues through intervention or counseling as required. Identifies development and training opportunities for staff and conducts related training and orientation requirements for department staff as required.
• Maintains awareness of current trends and issues related to health care through literature review, industry comparisons, benchmarking reviews, seminars and workshops as well as provincial and regional uses of quality, utilization, and financial information.

What you bring

 

Qualifications

• A level of education, training, and experience equivalent to a Master’s Degree (PhD preferred), in a relevant area plus a minimum of eight (8) years recent related senior experience, preferably in a patient care or allied health management environment.
• Knowledge of the Canadian health care information management standards such as the CIHI Discharge Abstract Databases, CIHI MIS Guidelines, and the CCHSA Information Management Accreditation Standards. Working knowledge of relational and multidimensional database applications and ability to quickly adapt to new technology. Intermediate understanding of database and report design. Ability to perform advanced data processing, analyses and reporting using a variety of software tools such as Access, Excel, Word, PowerPoint, SPSS, statistical process control, and Crystal Reports.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Physician Quality Improvement contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Superior writing and presentation skills with experience in program and business case research and development. Superior analytical skills including the ability to comprehend complex issues, analyze related data/information, and present information in concise, meaningful ways. Ability to analyze operational problems and recommend innovative solutions. Customer-focused with ability to facilitate and encourage co-operation between diverse operational groups and skill sets.
• Demonstrated ability to work independently and under pressure on multiple projects simultaneously with little direct supervision, to organize workload, to set priorities, and to meet deadlines. Expertise in the area of quality improvement and utilization management including concepts, tools, methods and workload measurement.
• Ability to supervise. Demonstrated communications, leadership, change management, project management, facilitation, and coaching skills. Ability to communicate with users/clients in "their language" in order to properly understand the nuances of the requirements and negotiate effectively. Ability to work as a member of a multi-disciplinary team and function effectively in a matrix-based organizational structure. Superb communication and project management skills. Ability to quickly learn new skills. Physical ability to perform the duties of the job.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary Casual Position 
Salary Range: $88,990 - $127,923. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 West Broadway, Vancouver, BC V6H 1G9
Closing Date: Applicants accepted until position is filled
Hours of Work: 0900-1700 Monday-Friday
Requisition #: 191047E

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

 

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

 

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

 

ATTN: PHSA Employees:

 

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

 

Please note the internal job posting will no longer be accessible after the expiry date of November 11, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

 

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.